NHTSA Complaint #11418379 — 2012 FORD EXPLORER

Vehicle feels like loses control, briefly and warning lights coming on. Had noticed intermittent, but was heading back from vacation and warning lights stayed on. Drove cautiously back on back roads, avoiding highway and took to local Ford Dealership and it was determined that the past steering recall repair has failed (15N01). The fix is warranteed so they ordered parts needed to fix problem. Unfortunately the vehicle has been out of use due to serious safety concern as advised by dealership as well as Ford, but part has no ETA on when available. I have been without a vehicle for over a month. Dealership was aware I reached out to Ford and also contacted representative at Ford I had contacted. Claim was filed, but to this day we still have no ETA on the fix and I am without use of this vehicle and they won't do anything in the interim to rectify the concern. I have a claim with Ford with a Yeniss Frias Case No. CAS-31788394-F9K2Y9  - 1-866-631-3788 Extension #:79,088 and myself and Kyle at Kimber Creek Ford 1-218-818-4419 have reached out and we have no answers and I have no driveable vehicle and no info on when if ever I will. This is beyond poor customer service on Ford's behalf to rectify a dangerous problem and to tell a customer sorry we don't know when and the customer has nothing safe to drive in the interim and they won't help with that either, is VERY poor and may cause others if in similar situation to just take the risk and drive the defective vehicle as people need their transportation and to offer no timeline. I was told when asked about loaner or rental by Ford, I didn't qualify as I didn't have a warranty, despite the recall fix being warranteed. They told me basically sorry, these are unusual times so doing their best. But yet as I noted, I get unusual times, but then maybe some things like helping someone have a safe vehicle to use in the interim should be reconsidered. The consumer stated there is no communication with Ford and an inability to drive the vehicle due to the defect.