NHTSA Complaint #11460556 — 2012 FORD EXPLORER

The contact owns a 2012 Ford Explorer. The contact stated that while her son was driving 70 MPH, the steering wheel became difficult to turn. The contact stated that the service power steering warning light was illuminated. The driver was able to drive at a slower speed to his destination. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electronic power steering module and the steering gear to be replaced. The contact called the manufacturer and was informed that NHTSA Campaign Number: 14V286000 (Steering) was completed by the previous owner. The vehicle was not repaired. The failure mileage was approximately 134,980.