2014 CHEVROLET CRUZE — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

1,084

Owner Complaints

109 Crashes 28 Fires

10

Recalls

ACTIVE RECALL

240

Service Bulletins

0

Investigations

Overview of the 2014 CHEVROLET CRUZE

The 2014 CHEVROLET CRUZE has received a total of 1,084 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 11 recall campaigns affecting this vehicle, covering issues with AIR BAGS:SIDE/WINDOW. 240 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Engine (213 complaints), Electrical System (176 complaints), and Power Train (94 complaints).

Recalls for the 2014 CHEVROLET CRUZE

NHTSA has recorded 11 recalls for the 2014 CHEVROLET CRUZE, potentially affecting up to 258,390 vehicles.

Recall 25V764000 — AIR BAGS:SIDE/WINDOW

| 2,099 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.

Consequence: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.

Remedy: Dealers will replace the left and/or right-side RRAB modules, free of charge. Owner notification letters were mailed December 5, 2025. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is...

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Recall 23V870000 — AIR BAGS:SIDE/WINDOW

| 20,712 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators may rupture at the inflator weld joint. This recall is an expansion of Recall 23V-674.

Consequence: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.

Remedy: Dealers will replace the left and/or right-side RRAB modules as necessary, free of charge. Owner notification letters were mailed July 22, 2024. Owners may contact Buick customer service at 1-800-521-7300 and Chevrolet customer service at 1-800-222-1020. GM's number for this...

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Recall 23V674000 — AIR BAGS:SIDE/WINDOW

| 9,264 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2014 Buick Verano and Chevrolet Cruze vehicles. The left and/or right-side roof-rail air bag (RRAB) inflators located on the roof rails above the headliner, may rupture at the inflator weld joint.

Consequence: An inflator that ruptures may partially inflate the air bag and cause sharp metal fragments to enter or exit the vehicle, increasing the risk of an injury.

Remedy: Dealers will replace the left and/or right-side RRAB modules, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is...

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Recall 16V502000 — ELECTRICAL SYSTEM:IGNITION

| 8,367 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain...

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782....

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Recall 16V502000 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

| 8,367 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain...

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782....

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Recall 15V442000 — STEERING

| 10 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.

Consequence: Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began on July 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15386.

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Recall 14V417000 — EQUIPMENT:ELECTRICAL

| 2,990 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix...

Consequence: Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.

Remedy: GM will notify owners, and dealers will replace the engine oil pan/block heater cord with a new cord that is rated for temperatures of minus 40 degree Celsius. The recall began in August 2014. Owners may contact Buick customer service...

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Recall 14V372000 — AIR BAGS

| 29,019 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2013-2014 Chevrolet Cruze vehicles. In the affected vehicles, the driver's front air bag inflator may have been manufactured with an incorrect part.

Consequence: In the event of a crash necessitating deployment of the driver's air bag, the air bag's inflator may rupture and the air bag may not inflate. The rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants. Additionally, if the air bag does not inflate, the driver is at an increased risk of injury.

Remedy: GM will notify owners, and dealers will replace the driver side air bag, free of charge. The recall began on June 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14305.

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Recall 14V151000 — POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

| 174,046 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine, and manufactured between November 28, 2012, and March 7, 2014. On the affected vehicles, the right front half shaft may fracture and separate.

Consequence: If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect and replace the right half shaft, as needed, free of charge. Parts for the remedy are not currently available. GM will send an interim letter to owners in May 2014. A second...

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Recall 14V092000 — POWER TRAIN:AUTOMATIC TRANSMISSION

| 355 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard...

Consequence: If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

Remedy: General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and...

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Recall 13V452000 — POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

| 3,161 vehicles affected

Defect: General Motors (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with manual transmissions (MF3/MR5) and manufactured January 24, 2013, through August 1, 2013. On the affected vehicles, the right front half shaft may fracture and separate.

Consequence: If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.

Remedy: General Motors has notified owners. Dealers will replace the half shaft assembly, free of charge. The safety recall began on October 15, 2013. Owners may contact General Motors at 1-800-521-7300. This is General Motors campaign number 13276.

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Owner Complaints for the 2014 CHEVROLET CRUZE

1,084 complaints have been filed with NHTSA for the 2014 CHEVROLET CRUZE. Below is a breakdown by vehicle component.

Engine
Complaints: 213 6 Crashes 9 Fires 3 Injuries
Electrical System
Complaints: 176 7 Crashes 7 Fires 2 Injuries
Power Train
Complaints: 94 3 Crashes 3 Injuries
Steering
Complaints: 91 10 Crashes 1 Fire 11 Injuries
Unknown Or Other
Complaints: 88 4 Crashes 3 Fires
Air Bags
Complaints: 74 44 Crashes 2 Fires 44 Injuries
Electronic Stability Control Esc
Complaints: 69 3 Crashes 2 Injuries
Fuelpropulsion System
Complaints: 59 1 Crash 2 Fires 2 Injuries
Visibilitywiper
Complaints: 42 1 Injury
Vehicle Speed Control
Complaints: 36 4 Crashes
Service Brakes
Complaints: 27 10 Crashes 2 Fires 5 Injuries
Exterior Lighting
Complaints: 18 2 Crashes
Seat Belts
Complaints: 11 4 Crashes 2 Injuries
Structurebody
Complaints: 11 5 Crashes 1 Fire 7 Injuries
Suspension
Complaints: 11 1 Crash 1 Fire 1 Injury
Engine And Engine Cooling
Complaints: 9
Wheels
Complaints: 8 1 Crash 3 Injuries
Lane Departure Blind Spot Detection
Complaints: 4
Seats
Complaints: 4 3 Crashes 4 Injuries
Visibilitydefrosterdefoggerhvac System
Complaints: 4
Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor
Complaints: 3
Tires
Complaints: 3
Traction Control System
Complaints: 3
Vehicle Speed Controlaccelerator Pedal
Complaints: 3 1 Crash
Engine And Engine Coolingenginegasolineturbosupercharger
Complaints: 2
Service Brakes Hydraulicpedals And Linkages
Complaints: 2
Air Bagssidewindow
Complaints: 1
Back Over Prevention Rearview System Braking
Complaints: 1
Electrical System Instrument Clusterpanel
Complaints: 1
Electrical System12v24v48v Battery
Complaints: 1
Electrical Systeminstrument Panelspeedometerodometer
Complaints: 1
Electrical Systemwiring
Complaints: 1
Engine And Engine Coolingcooling System
Complaints: 1
Engine And Engine Coolingexhaust Systememission Control
Complaints: 1
Equipment Adaptivemobility
Complaints: 1
Equipmentapplianceair Conditioner
Complaints: 1
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 1
Forward Collision Avoidance Automatic Emergency Braking
Complaints: 1
Fuel System Gasoline
Complaints: 1
Interior Lighting
Complaints: 1
Power Trainautomatic Transmission
Complaints: 1
Steeringhydraulic Power Assist System
Complaints: 1
Steeringlinkagestie Rod Assembly
Complaints: 1
Structurebodytrunk Lid
Complaints: 1
Visibilitysunmoon Roof Assembly
Complaints: 1

Most Recent Complaints

#11716507 | ENGINE | | N/A miles
Constant overheating issues with coolant loss. I have changed so many parts in this engine to correct the issue and nothing is working. There are far too many complaints online with this specific model. Why hasn’t there been a recall on this issue? This is a safety concern especially when the engine loses power while driving.
#11712540 | ENGINE | | N/A miles
Water pump failure with head gasket crack
#11704174 | ELECTRICAL SYSTEM | | N/A miles Fire
I remote started my car using the factory installed remote starter, and approximately 5 minutes later I heard my car alarm start going off, so I went to investigate and when I opened the drivers side door, my car was filled with smoke and flames were coming up from the front passenger footwell, underneath the dash where the HVAC blower motor is located. I closed the drivers door and rushed inside to grab a fire extinguisher, but within those 10 seconds I was away, the fire has more than tripled in size. So when I opened the passenger door to use the extinguisher, the fire had grown out of control. With the fire put out, I started looking around and noticed that the engine bay for the car still has rubber hoses and pieces of plastic that are fully intact and haven't been burned, yet the interior of the car is completely gone. I have reason to believe the blower motor was the source of the fire. After talking to a few others that own the same car as me, some have said they've been noticing a burning smell and minor traces of smoke coming from that same area
#11701409 | AIR BAGS | | N/A miles Crash 1 Injury
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving approximately 46 MPH, a Chevrolet Impala rear-ended the vehicle, causing the vehicle to flip over and slide into the woods. There were no warning lights illuminated. The contact was unable to exit the vehicle at first but was later able to exit through the rear window. The driver was able to walk out of the woods to the highway to obtain assistance. Upon research, the contact associated the failure with NHTSA Campaign Number: 14V372000 (Air Bags). The air bag warning light was turning on and off days prior to the failure. There was an abnormal odor coming from the vehicle. The contact stated that several air bags deployed, trapping the contact in the vehicle. The contact sustained an extremely deep gash on her leg from the air bag. Medical attention was provided at the hospital. There was no reported fire. A Police report was filed but was not provided to the contact. The vehicle was towed to an unknown location. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was not available.
#11698775 | ENGINE | | N/A miles
Catalytic converters melted do to extreme engine temperatures no heat warning was given temperature gage never went off . Water pump has been replaced 4 times. Exhaust is now affected by melted catalytic converters.

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Safety Rating for the 2014 CHEVROLET CRUZE

The 2014 CHEVROLET CRUZE received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2014 CHEVROLET CRUZE

General Motors, LLC has issued 240 technical service bulletins (TSBs) for the 2014 CHEVROLET CRUZE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

23-NA-114 — POWER TRAIN

This service bulletin provides starter and fuse block service precautions and repair information to correct a customer concern of starter or flywheel knock noise on start up and possible flywheel replacement if the starter and fuse block have previously been replaced.

18NA361 — FUEL SYSTEM, DIESEL

This technical bulletin provides a procedure to flush the cooler lines to validate if there is excessive debris in the fuel system caused by a failed part.

PI0791C — STEERING

This preliminary information (PI) bulletin provides information on Accessory cruise control being inoperative on vehicles without steering wheel controls. This PI revision removes the Warranty Information.

110849001Z — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This bulletin provides information on the Transport Mode On Message Being Displayed in the Driver Information Center (DIC) and/or Battery Light is Flashing and the procedures to turn the Transport Mode message ON and OFF.

PIP5370D — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

This Preliminary Information communication provides information to the technician that some vehicle may have an “Exhaust Fluid Quality Poor” on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination. Technician should...

PIP5353D — ENGINE

This Preliminary Information communication provides information to the technician about vehicles that may have a rough idle or misfire. Technician may find Diagnostic Trouble Code P0300 set in the Engine Control Module. Technician will need to utilize engine controls schematics to compare the Fuel Injector Control Circuit wire colors to...

PIP5151D — ENGINE

This Preliminary Information communication provides information to the technician about vehicles that may have a hard start, no start, rough running, or low fuel pressure. Technician may find Diagnostic Trouble Codes P0087, P0088, P0191 and P128E during the inspection. If during the inspection of the fuel system contamination is found...

PIP5197F — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

This Preliminary Information communication provides information to the technician on the steps to diagnose and repair vehicles that have excessive oil consumption, blue smoke from the exhaust, or a Malfunction Indicator Lamp. Technician should inspect the PVC orifice for leaking oil or drawing a vacuum at idle. If the PCV...

PIC5611E — EQUIPMENT

This Preliminary Information communication provides information to the technician about the rear view camera options on the vehicles equipped with rear view camera. The rear view camera brightness can be adjusted on some models while the transmission is in reverse and using the Menu or Select button. To turn off...

16-NA-227 — ELECTRICAL SYSTEM:12V/24V/48V BATTERY

This technical bulletin provides a procedure to reprogram the CICM to correct the module from drain the battery.

Showing 10 of 240 technical service bulletins.

NHTSA Investigations for the 2014 CHEVROLET CRUZE

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CHEVROLET CRUZE

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Other CHEVROLET Models

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