2015 CHEVROLET CRUZE — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

381

Owner Complaints

30 Crashes 8 Fires

4

Recalls

ACTIVE RECALL

62

Service Bulletins

0

Investigations

Overview of the 2015 CHEVROLET CRUZE

The 2015 CHEVROLET CRUZE has received a total of 381 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 5 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:IGNITION, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SEAT BELTS:FRONT:ANCHORAGE. 62 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Engine (97 complaints), Electrical System (48 complaints), and Unknown Or Other (45 complaints).

Recalls for the 2015 CHEVROLET CRUZE

NHTSA has recorded 5 recalls for the 2015 CHEVROLET CRUZE, potentially affecting up to 18,492 vehicles.

Recall 16V502000 — ELECTRICAL SYSTEM:IGNITION

| 8,367 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain...

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782....

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Recall 16V502000 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

| 8,367 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain...

Consequence: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782....

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Recall 15V876000 — SEAT BELTS:FRONT:ANCHORAGE

| 15 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured September 24, 2014, to May 29, 2015. In the affected vehicles, one of the driver-side seat belt assembly bolts may not be properly tightened.

Consequence: An insufficiently torqued bolt may prevent the seat belt from holding the required load in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will inspect and tighten the bolts, free of charge. The recall began on January 27, 2016 Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15777.

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Recall 15V442000 — STEERING

| 10 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Cruze vehicles manufactured November 8, 2013, to March 12, 2015, and 2015 Chevrolet Volt vehicles manufactured April 11, 2014. In the affected vehicles, the inner tie rod may not be tightened to specification allowing the tie rod to separate from the steering gear.

Consequence: Separation of the tie rod from the steering gear could result in the loss of steering, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the steering gear assembly, free of charge. The recall began on July 28, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15386.

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Recall 15V113000 — PARKING BRAKE

| 1,733 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2015 Chevrolet Cruze vehicles manufactured February 4, 2015, to February 9, 2015. The left-rear or right-rear parking brake cable brackets may not have been properly fastened during the assembly process. As a result, the fastening bolts may back out completely, causing the parking brake bracket to separate and the parking brake...

Consequence: If the parking brake bracket separates, the parking brake may not hold the vehicle, increasing the risk of a vehicle roll away and a crash.

Remedy: GM will notify owners, and dealers will inspect the left-rear and right-rear parking brake brackets bolts, tightening them as necessary, free of charge. The recall began in March 24, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number...

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Owner Complaints for the 2015 CHEVROLET CRUZE

381 complaints have been filed with NHTSA for the 2015 CHEVROLET CRUZE. Below is a breakdown by vehicle component.

Most Recent Complaints

#11714257 | ENGINE AND ENGINE COOLING | | 90,000 miles
The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the vehicle was leaking oil from the top of the engine onto the drive belts. The contact stated that the VIN was not included in NHTSA Campaign Number: 12V288000 (ENGINE AND ENGINE COOLING). The vehicle was taken to the dealer but was not repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
#11709650 | ELECTRICAL SYSTEM | | 113,000 miles
The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving approximately 55 MPH, the “Service Stabili-trak” message was displayed. The warning light turned on and off, and the vehicle suddenly stalled. The vehicle failed to restart. The contact stated that the vehicle started jerking and rolling while on the side of the road. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.
#11709650 | ELECTRONIC STABILITY CONTROL (ESC) | | 113,000 miles
The contact owns a 2015 Chevrolet Cruze. The contact stated that while driving approximately 55 MPH, the “Service Stabili-trak” message was displayed. The warning light turned on and off, and the vehicle suddenly stalled. The vehicle failed to restart. The contact stated that the vehicle started jerking and rolling while on the side of the road. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,000.
#11705439 | UNKNOWN OR OTHER | | N/A miles
Radiator leaks, car overheated. Looking online it is obvious that a lot of people have had this same issue, so why no recall. It's a peice of crap car, that is dangerous to drive.
#11669241 | ELECTRICAL SYSTEM | | N/A miles
I understand this vehicle is over 10 years old. I bought this vehicle pre-owned and have only had it for less than 6 months. This vehicle has 71,000 miles on it and isn't very good condition cosmetically besides the gloss paint. As a widow, I needed a dependable vehicle for work purposes. Since I've had this vehicle I've had to replace the thermostat, I've had continued overheating issues, issues with the catalytic converters, the hoses and connectors becoming brittle and needing replacement throughout the engine. Suddenly the traction control light came on the dash after they check engine light. With the code reader showed problems with the mass air flow and the mass air flow electric wiring. Suddenly after a oil change, the vehicle is running terribly and is undrivable. The ECM or computer that powers the entire vehicle has lost all power was no explanation. All the pieces and relays are in good working order. After research on this issue of the ECM I've learned that even replacement of the computer for this vehicle causes the vehicle not even to start. I contacted customer service for GM and Chevrolet and they referred me to you because it is over 10 years old. No one was able to help me. My roommate has the exact same vehicle besides I have a turbo and she does not same year, and she is also having the exact same problems including her ECM is not getting any power. I'm sure of that there's nothing anyone can do financially but Chevrolet and GM really dropped the ball on this vehicle as far as dependability and safety. I counted on this vehicle to be dependable and and live up to the standards of gmn Chevrolet and it has not. Besides this website I don't know who could called Chevrolet and GM accountable for this disaster of a car. I would appreciate any suggestions to try to get this vehicle safe and in working order if it is even possible. I appreciate your time and consideration and I am available if anyone needs to contact me with any questions thank you.

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Safety Rating for the 2015 CHEVROLET CRUZE

The 2015 CHEVROLET CRUZE received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2015 CHEVROLET CRUZE

General Motors, LLC has issued 62 technical service bulletins (TSBs) for the 2015 CHEVROLET CRUZE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

PIP5495M — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER

This Preliminary Information communication provides information to the technician about vehicles that may have a Malfunction Indicator Lamp on. The technician may find Diagnostic Trouble Codes P0299 or P0234 set. The technician is provided with a list of causes of misdiagnosis leading to returned Turbochargers with no trouble found. The purpose...

000310003Y — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This warranty administration bulletin provides information on the tires supplied with a new vehicle are covered by General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.

N172097060 — VISIBILITY

N172097060 - Special Coverage Adjustment. Certain vehicles may have a condition where the Side Blind Zone Alert (SBZA) modules may fail or malfunction due to water intrusion. The driver may experience a side blind zone alert message displayed on the driver instrument cluster (DIC). If this message is ignored, the...

PIP4902L — EQUIPMENT

This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in...

PIT5444D — ELECTRICAL SYSTEM:SOFTWARE

This Preliminary Information communication provides information to the technician about the text messaging feature on some newer General Motors infotainment systems. Pair the iPhone to the system then enter the Bluetooth settings menu, select the ?i? icon next to the vehicle name in the device and enable show notifications. The...

PI1297C — ENGINE AND ENGINE COOLING

This preliminary informational bulletin provides diagnostic tips that may be helpful in correcting a customer concern about a whistle noise heard from the engine area after the vehicle has warmed up, or for up to 10 seconds after the engine is shut off.

PIP5151F — FUEL SYSTEM, GASOLINE

This Preliminary Information communication provides information to the technician about vehicles that may have a hard start, no start, rough running, or low fuel pressure. Technician may find Diagnostic Trouble Codes P0087, P0088, P0191 and P128E during the inspection. If during the inspection of the fuel system contamination is found...

17089 01 — ENGINE AND ENGINE COOLING:ENGINE:DIESEL

17089-01 - Product Emissions Recall. Revised. This bulletin has been revised to add the requirement for an SPS warranty claim code to accompany warranty transaction submission, and to add notes to the service procedure. Please discard all copies of bulletin 17089. General Motors has decided to conduct a Voluntary Emission...

17089 01 — ELECTRICAL SYSTEM

17089-01 - Product Emissions Recall. Revised. This bulletin has been revised to add the requirement for an SPS warranty claim code to accompany warranty transaction submission, and to add notes to the service procedure. Please discard all copies of bulletin 17089. General Motors has decided to conduct a Voluntary Emission...

17089 01 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

17089-01 - Product Emissions Recall. Revised. This bulletin has been revised to add the requirement for an SPS warranty claim code to accompany warranty transaction submission, and to add notes to the service procedure. Please discard all copies of bulletin 17089. General Motors has decided to conduct a Voluntary Emission...

Showing 10 of 62 technical service bulletins.

NHTSA Investigations for the 2015 CHEVROLET CRUZE

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CHEVROLET CRUZE

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Other CHEVROLET Models

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