2013 VOLKSWAGEN PASSAT Electrical System Problems

In April 2025, my 2013 Volkswagen Passat developed serious issues: the steering wheel cover is lifted, horn and steering wheel controls stopped working, lights malfunctioned, and now the vehicle will not start. It also has an open Takata airbag recall with no parts available until “after june” I contacted the dealership by phone and Spoke to Lykoto at Molle dealership in Kansas City. they have refused to provide a tow or a loaner vehicle. Due to this I have not had an in-person inspection. I no longer feel safe driving the car. The Manufacturer has been notified of this via email due to their services being closed on the weekends but will contact over the phone Monday morning. Symptoms worsened over months and the no-start issue appeared recently. Will be taking to a private mechanic asap to have the no-start issue confirmed.

Failed clock spring. Airbag light was present and a rattling noise, when turning, was noticed. Less than 72 hours later, the buttons on the steering wheel, including horn, stopped working, and a louder crack/pop was heard.

Def system failed- cel came on w def light stating xxx miles to no start, codes p204f & 18097, now unable to start or drive car safely, 18097 code may cause abs & steering to shut off while driving & p204f renders the car unusable. EPA mod was never performed on my car per dieselgate settlement rules- & now the manufacturer(vw) is refusing to fix their mistake car has been in shop repeatedly for 30+ days at a time since 2022 for the def system and not once was the epa mod mentioned to me VW refuses to fix the def system or do the epa required mod- meaning I was sold a stop sale car. Also claiming I’m not entitled to warranty even though per their own warranty I am the first owner that I can see other then a dealership Am now told by other TDI owners that...

The drives side door lock will not disengage. This condition will not allow the driver to exit the car. In the event of a medical emergency, accident, or fire the driver can not extricate themselves and first responders would be delayed in extricating the driver which could lead to serious injury or death.

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the contact noticed that the instrument panel became inoperable. The contact stated the multiple warning lights would inadvertently illuminate with no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

The contact owns a 2013 Volkswagen Passat. The contact stated upon activating the A/C, the vehicle voltage dropped. No further information was available. The vehicle was taken to the dealer, where it was diagnosed that the alternator main fuse wiring was overheating. The dealer determined that the wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 131,100.

My vehicle was part of the emissions scandal that I knew nothing about when i purchased it. I was not told. I have had it in over 15 times at the dealership with ongoing problems that they say they fixed but isn't and because of its other Problems have occurred. The vehicle gets hot, and I am afraid to drive it out of fear of it exploding. It is a diesel and has stalled on me while driving after jerking on its own. Other issues are lights going out such as break lights, fog lights and doors locking up and not locking. Glow plugs, fan going out and now problems with the coolant system getting hot. I have taken it to Volkswagen Tracy where i bought it several times, but they only charge me more in diagnostic fees and repairs. I noticed when driving on the highway people stay far...

The vehicle cuts off while driving we’ve done numerous expensive replacements to water pump, control arm bushings, new battery, variable valve timing, celinoid, camshaft adjustment magnet, spark plugs and coils, ignition switch, fuel pump, gas cap. Oil filters And there is still a problem.

Currently my reverse lights do not come on i have changed the bulbs and checked fuses. it started with one reverse light, however the warning light would come on and off on my dashboard. Next, the other reverse light so i attempted to change both bulbs and change fuses. still not working. Now it is also my low beam headlights again changed the bulbs and fuses with no fix. My vehicle flickers a light in my rear lights when vehicle is off. my engine is having cooling problems and now the fan is completely off. i have electrical problems. i bought this car a year ago and have had issues with the power of the vehicle and suspension is very unstable. i have not had a check engine light come on for any of these problems so mechanics don't have a solution. my headlights are now not in the right...

Like many other VW owners, one of the doors of my car would not close and the car was unsafe to operate. Some people reporting having been locked in the car (driver's side door will not open), requiring them to exit the passenger's side door. The problem relates to a design flaw in the door lock actuator. In the winter, if it rains for several days and then freezes, the physical workings of the actuator freeze. The fix in a plastic protective cover, however, it may cost up to $500 to repair this safety issue if the door failed in a locked state adn the door card has to be removed with the door closed. This issue started in the B4 platform and is still a problem in the B7 models. See this TSB [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was turning into my driveway when I heard a strange clicking noise coming form the steering wheel column. As soon as I heard the clicking sound the airbag indicator light started flashing on my dashboard and the buttons on my steering wheel stopped working. Did some research on the airbag sensor which lead to learning about the clockspring malfunction. Not only I’m I at risk of my airbag not deploying, my HORN does not work. The horn malfunction came to knowledge when a car pulled out in front of me causing me to run off the road. I spoke with Volkswagen manufacturer about the malfunction recall. I was told since my car is over 120k miles it could not be replaced under the 10 year recall extended warranty. I purchased my 2013 VW CC in October of 2022. I have only owned the car for one year. Yes, the...

Day of purchase (Feb2020)Nox sensor went out on way home. Check engine light came on took back to VW dealership they fixed for free. Next component to go bad or become faulty was and still is the fuel door actuator when raining or washing off the car will get wet and fuel door will not open. Reported it to VW dealer after the issue arose at which time I was told it was not covered under the emissions warranty even though it’s listed. Next issue was clock spring broke and had to have VW repair the clock spring. This they did free of charge. Then issues arose with first blinkers bulbs blowing and randomly ceasing to work. It has progressed from blinkers ,to back up lights and tag lights. Recently the OBD displayed a Adblu Error 200 miles to no engine restart. Then it dropped to 50 miles. Then zero...

My instrument cluster stopped working yday. I could hear something inside or behind the steering wheel when I turned it. Obviously my clock spring has failed. I am pretty sure my car had a recall on this in the past. I haven’t had another ride to Little Rock to take my car for repairs. I can not afford to fix this. The part alone is over 400$. I understand it is very dangerous to drive. I have no other way to get anywhere. I need this part replaced if possible at all by volkswagon. There were 6 recalls on my car last time I checked. This being one of them. It is very dangerous to drive for me and everyone on the roadways. Please help. Thank you.

While driving Airbag error flashed on dash and the Airbag light-lamp came on . Also my steering wheel horn and buttons do not work . I had no past indication . I am driving with no horn and most likely no Airbag deployment in case of accident. No inspection yet. Actually at risk if driven to the dealership

The contact owns a 2013 Volkswagens Passat. The contact stated that on multiple occasions while driving at various speeds, the vehicle stalled and multiple unknown safety lights are illuminated on the dash. The vehicle was able to restart. On another occasion, while parked the vehicle stalled and multiple safety lights were illuminated again. The vehicle was not diagnosed or repaired. The contact believes that the failure is associated with NHTSA Campaign Number: 17V509000 (FUEL SYSTEM, GASOLINE). The manufacturer was notified and a complaint was filed. The failure mileage was approximately 150,100.

The airbag light came on, the horn won't work, and none of the steering wheel controls work. I think it is the clockspring failure that wasn't fixed right.

Records indicate clock spring recall service was performed at some time in the past. Same exact problem recurred last week. Clearly the recall service did not remedy the problem.

Driver side low beam headlights failed. Bulb works. Bulb Holder works. Confirmed by moving bulb and bulb holder assembly to passenger side where it operates fine. Search on-line finds many people with same problem. It appears to be an electrical connection problem within the headlight assembly. There was a reportedly recall for this problem that did not cover all VINs. This is definitely a safety issue that also reportedly costs up to $600 to fix.

Recall still from 2015!!! Clock spring defect NEED TO HAVE FIXED ASAP!!! Dealer says have to replace ourselves REALLY???? It’s a manufacturer RECALL

The Air Bag Inoperative Light illuminated in the dashboard display. All steering wheel electrical functions including horn, display control for items such as speed display stopped working, radio control, and phone control eased to function. There was a grinding noise coming from inside the steering wheel when I turned the wheel. I took the car to the dealer. The dealer said it is a known issue concerning the steering wheel clock spring and VW has known about this for years and has issued an extended warranty. However, VW has the parts on back order and is not supplying the parts to fix the problem in a timely fashion as it should with an emergency safety condition. I called VW of America to report this. They gave me a case number. They then sent me an email a week later saying they would get back to me in a month to...

Both left and right low beam headlights became inoperable leave vehicle with only high beams. There has been a recall submitted by VW for the exact year/make/model/and production date. I have contacted closest dealership and have been given several reasons from the vehicle isn’t included in the recall but no explanation as to why it isn’t even though it meets every single criteria listed which vehicles it included and I was also told the recall was completed by another dealership but can not give the date or location of when the recall was supposedly done. If it was done, hypothetically speaking, then it obviously wasn’t done correctly because the same issue is still occurring, placing me and any passengers in extreme danger.

When parallel parking, the steering wheel began making a clicking noise when turning. The volume and duration of the clicking increased after pulling out from parking spot into the street and the instrument panel airbag light/chime came on within a mile of driving. Clicking in wheel while turning persisted intermittently throughout driving. All electrical controls on steering wheel are no-response. Horn does not work, airbag deactivated, and all steering wheel electronic controls are no-response.

The battery died. It's located in the trunk. There was no way to get to the battery because there's no keyhole in the trunk lid and without power nothing works. As in the trunk latch. Once I was able to jump the car bypassing the battery the trunk latch in the driver's side door malfunctioned. Now I can't get into the trunk at all. The latched to let the backseat down are located in the trunk. It's a horrible design and I'm just grateful I was stranded alone somewhere when the trunk latch failed.

MY 2013 VW PASSAT 2.5 S ONLY HAS 59K MILES AND I WAS DRIVING I NO DOWN ROAD ALL SUDDEN THE CAR JERKED FORWARD AND WENT INTO LIMP MODE. I HAD IT LOOKED AT THEN PARTS REPLACED AND STILL HAVING ISSUES AND THEY CAN'T FIGURE OUT ISSUE. AND NOW NEW CODES KEEP COMING UP AND KEEP GETTING NEW PARTS PUT IN BUT IT STILL FEELS LIKE ENGINE ABOUT SHAKE RIGHT OUT OF THE CAR. I TRIED CALLING VOLKSWAGEN AND THEY WERE SUPPOSED TO CALL ME BACK WITHING 2 DAYS AND I NEVER HEARD ANYTHING BACK. I TAKE REALLY GOOD CARE OF MY CAR AND HAD ALL THE PARTS REPLACED BUT ITS STILL HAVING THROTTLE AND ELECTRICAL ISSUES AND I CAN'T GET AHOLD OF ANYONE. MINES HAVING A LOT OF SAME ISSUES AS THESE PEOPLE TOO WHICH IS WEIRD ESPECIALLY AROUND SAME TIME.

AIR BAG AND ALL STEERING WHEEL CONTROLS FAILED. HAD SIMILAR ISSUE AND HAD CLOCK SPRING REPLACE 12/26/2016 AND APPEARS TO HAVE FAILED AGAIN 4 YEARS LATER.

MY 2013 VOLKWAGEN PASSAT I PURCHASED IN NOVEMBER OF 2019 HAS CONTINUED TO HAVE SO MANY PROBLEMS INVOLVING WHAT I HAVE BEEN TOLD THE MAJOR RECAL THE VOLKSWAGEN HAS FOR MY VEHICLE. HOW EVER I ONLY SEE THE RECAL FIX FOR MY VEHICLE BACK IN OCTOBER OF 2019 YET IT WAS BACK IN THE DEALER FOR THE SAME RECAL JUST 6 WEEKS AGO AND NOW I HAVE HAD IT IN ANOTHER MACHANIC SHOP FOR THE 2ND TIME NOW SAME RECAL ISSUES AND I CANT GET AN HONES ANSWER FROM ANY ONE. MY VEHICLE WAS ALSO SUPPOSED TO BE AT THE DEALER SHIP JUST ABOUT 6 WEEKS AGO BUT I WENT THERE AND MY VEHICLE WAS NOT THERE YET THEY WOULD NOT GIVE ME ANY INFORMATION AND MY GPS IS ON HOWEVER MY ACCOUNT INFORMATION IS INCORRECT.

STARTING THE CAR IS A PROBLEM . I'LL BE DRIVING IT FROM TIME TO TIME . THEN IT WILL JUST STOP WORKING. SO VERY DANGEROUS WHEN I'M AT A RED LIGHT AND IT STALLS.

TRUNK WIRE HARNESS FAILURE. TRUNK DOES NOT OPEN FROM KEY FOB, DRIVER SIDE BUTTON, OR OUTSIDE TRUNK LEVER. THE ONLY WAY TO OPEN THE TRUNK IN MANUAL LEVER FROM INSIDE THE TRUNK.

THE REAR DRIVER SIDE TAILLIGHTS AND TURN SIGNAL QUIT WORKING, REPLACED BULBS STILL BROKE. AIRBAG WARNING LIGHT STAYS ON, THIS IS THE SAME PROBLEM THAT MANY OF THE VW HAVE. MY VIN SHOWS THAT 5 REPAIRS HAVE BEEN FIXED IF THESE ARE SUPPOSED TO BE FIXED IT DIDN'T WORK. RECALLS WERE OVER BEFORE I GOT THE CAR SO WHAT AM I SUPPOSED TO DO? THESE PROBLEMS OCCUR WHETHER I'M STATIONARY OR MOVING.

THE CAR CONSUMES TOO MUCH OIL. EVERY MONTH I HAVE TO GET AN OIL CHANGE BECAUSE IT'S ALWAYS RUNNING LOW BEFORE THE NEXT CHANGE DATE. THE CAR PERIODICALLY CUTS OFF WHILE I'M DRIVING IT OR WHEN I STOP.

A BAD DESIGN ON THE TRUNK WIRING HARNESS. AFTER A FEW YEARS OF OPENING AND CLOSING THE TRUCK, BECAUSE OF THE PLACEMENT OF THE TRUNK HARNESS THIS MOTION DETERIORATES THE WIRING HARNESS CAUSING IT TO FAIL OVER TIME. THE VEHICLE IS STATIONARY. THERE IS CURRENTLY NO MANUFACTURE ASSISTANCE WITH THIS ISSUE NOT A RECALL ASSOCIATED WITH THE ISSUE.

2013 PASSAT TDI. 136000 MILES. VEHICLE WAS DRIVING AT HIGHWAY SPEEDS AND THE GLOW PLUG LIGHT STARTED TO FLASH, NO OTHER INDICATOR LIGHTS OR CAR PERFORMANCE ISSUES WERE NOTED AT THIS TIME. CAR WAS PULLED OVER SAFETY TO A TOWN WITHIN 5 MILES, THE CAR WAS SHUT DOWN. JUST TO SEE IF IT WAS A GLITCH CAR WAS RESTARTED BRIEFLY AND THE CHECK ENGINE LIGHT REMAINED ON. CAR WAS IMMEDIATELY TURNED OFF. WHILE ON THE PHONE RELAYING MY INFORMATION TO FAMILY, BYSTANDERS ADVISED ME THAT THE CAR WAS ON FIRE BELOW THE ENGINE BAY. THE FIRE WAS QUICKLY PUT OUT WITH WATER. THE DAMAGE SEEMS TO BE IN THE SAME AREA AS HAS BEEN NOTED BY RECALLS 17V309000 AND 16V171000, BOTH OF THESE RECALLS WERE COMPLIED WITH PRIOR TO THIS EVENT. DOCUMENTATION OF THIS IS MAINTAINED WITH THE OWNER. ALL SCHEDULED MAINTENANCE AND REPAIRS HAVE BEEN COMPLETED AT VOLKSWAGEN DEALERSHIPS...

I PURCHASED MY CAR NOVEMBER 20TH 2019 WITH 85,000 MILES AND 10 WEEKS LATER WHEN IT BROKE DOWN I WAS TOLD I HAD NO WARRANTY AND THEY SAY THEY ONLY SELL USED CERTIFIED WITH WARRANTY USED VEHICLES AND I WAS FORCED TO PAY 25,00 DOLLARS AND WHEN I PICKED MY CAR UP 11 DAYS LATER MY EXTRA KEY FOB WAS MISSING AND I WAS TREATED SO INCREDIBLY BAD.MY LOAN WAS SUPPOSED TO BE PROCESSED ASAP AND I SPOKE WITH THE BANK AND EVERYTHING WENT THRU AND THEN LITHIA MOTORS TOOK MY LOAN DOCS FROM WHEN I SIGNED ON NOVEMBER 20TH AND THEY COPIED THEM AND PUT THE DATE FOR NOVEMBER 21ST AND I DO HAVE THE DOCUMENTS FROM MY CAR INSURANCE COMPANY AND THE CALL WAS RECORDED WITH MY SELF THE EMPLOYEE AT LITHIA AND MY INSURANCE COMPANY AS WE GIVE INFORMATION ABOUT THE LOAN AND CAR I WAS PURCHASING...

MINOR FRONT END COLLISION CAUSING EXPLOSION OF CAR CAUSING MY SON TO BURN TO DEATH

THE FRONT DRIVER SIDE DOOR WILL NOT LOCK. IT WILL NOT LOCK WITH THE FAB, OR USING THE MANUAL KEY LOCK.

THE VOLKSWAGEN T-CROSS MODEL STANDS ON A LIFTING PLATFORM IN A CAR TOWER ON THE VOLKSWAGEN FACTORY PREMISES. PICTURE ALLIANCE | PICTURE ALLIANCE | GETTY IMAGES VOLKSWAGEN SAID FRIDAY IT'S RECALLING 679,000 U.S. VEHICLES SOLD SINCE 2011 WITH AN ELECTRICAL ISSUE THAT COULD CAUSE THE CAR TO ROLL AWAY. THE AUTOMAKER SAID DRIVERS COULD REMOVE THE KEY AFTER STOPPING WITHOUT PLACING THE CAR IN PARK, INCREASING THE RISK OF THE CAR ROLLING AWAY. VW ATTRIBUTED THE PROBLEM TO A BUILDUP OF SILICATE ON A SHIFT LEVER MICRO SWITCH CONTACT. THE COMPANY SAID DEALERS WILL INSTALL AN ADDITIONAL SWITCH AND CIRCUIT BOARD AND DISABLE A MICRO SWITCH ON AFFECTED CARS. VOLKSWAGEN SPOKESMAN MARK GILLIES SAID THERE ARE NO REPORTED INJURIES OR ACCIDENTS RELATED TO THE RECALL. THE RECALL COVERS THE COMPANY'S JETTA, BEETLE, BEETLE CONVERTIBLE, GOLF, GOLF SPORTWAGEN AND GTI MODELS FROM 2011 THROUGH 2019.

ENGINE SHUTS OFF UNEXPLAINABLY. THIS HAS OCCURRED WHILE THE VEHICLE WAS STATIONARY ON A CITY STREET AND IN MOTION ON THE HIGHWAY. THE COMPONENT PART/SYSTEM THAT IS CAUSING THE SAFETY RISK IS UNKNOWN TO ME AS WELL AS THE VOLKSWAGEN DEALERSHIP AND FOREIGN AUTO MECHANIC THAT I HAVE TAKEN THE VEHICLE TO, TO HAVE IT SERVICED.

WHILE DRIVING MY 2013 VW PASSAT, THE AIRBAG LIGHT CAME ON, ON THE DASHBOARD AND STARTED BEEPING. WHEN I PULLED INTO MY GARAGE, I NOTICED THAT THE HORN NO LONGER WORKED AND NONE OF THE STEERING WHEEL FUNCTIONS WORK ANYMORE. I HAVE ONLY 56,718 MILES ON THE CAR AND THE VW DEALER SAYS IT IS NOT COVERED UNDER A RECALL AND I WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR BECAUSE MY WARRANTY DEDUCTIBLE IS $500. THIS IS A SAFETY ISSUE AND VW SHOULD BE REQUIRED TO REPAIR THESE AIRBAG ISSUES, NOT US, THE CONSUMER. THIS IS NOT SOMETHING WE (THE CONSUMERS) ARE CAUSING, THIS IS A VW QUALITY ISSUE.

TAKATA INFLATOR MAYBE. IN 2015 MY VEHICLE WAS TBONED BY ANOTHER VEHICLE, TO WHERE THE IMPACT EVEN CAUSED MY CAR TO SPIN, YET NO AIRBAG WAS DEPLOYED, EVEN THE POLICE AT THE SCENE WERE WONDERING WHY MY AIRBAGS DID NOT GO OFF... FAST FORWARD TO YRS LATER MY CAR READS AIRBAG ERROR.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HILTON HEAD VOLKSWAGEN (137 AUTO MALL BLVD, HARDYVILLE, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER AN UNKNOWN AIR BAG RECALL. THE FAILURE MILEAGE WAS 400.

AFTER YOU GUYS INSTALLED THE NEW EMISSION PROGRAM MY CAR NOW HAS PROBLEMS WITH THE ELECTRICAL SYSTEM AND THE SENSOR FOR THE OIL LIGHT. IT HAS BEEN DOING THIS SINCE APRIL 8 AND BEFORE THAT WE NEVER HAD THIS PROBLEM.

WHILE DRIVING ON THE BELTWAY AT 60 MILES AN HOUR, THE CAR SUDDENLY LOST ALL ELECTRICAL POWER AND THE ENGINE SHUT DOWN. I WAS NOT ABLE TO STEER OR BRAKE OR ACCELERATE. I COASTED TO THE SIDE OF THE HIGHWAY, PUT THE CAR IN PARK AND RESTARTED IT AND DROVE IT HOME WITHOUT INCIDENT. DEALER COULD NOT FIND AN ERROR CODE. TWICE SINCE THEN, THE ELECTRICAL AND SYSTEM HAVE SHUT DOWN WITHOUT WARNING WHILE THE CAR WAS RUNNING WHILE IDLING AT A TRAFFIC LIGHT.

MY VEHICLE WAS MAKING A TICKING SOUND WHEN TURNING, THEN OUT OF NOWHERE A ERROR MESSAGE CAME UP THAT SAID ERROR AIRBAG, AND THE AIR BAG LIGHT CAME ON. I LOOKED UP TO SEE IF IT WAS A RECALL, SINCE I BOUGHT THE VEHICLE USED, IT IS FOR THE CLOCKSPRING, WHEN I USED THE VIN SEARCH IT DID NOT SO AS AN ACTIVE RECALL FOR MY VEHICLE.

EVERYTHING ON MY STEERING WHEEL STOPPED WORKING( BUTTONS, HORN, ETC.) PASSENGER AIRBAG LIGHT IS ON AS WELL. DOES NOT WORK WHEN THE CAR IS MOVING OR STATIONARY.

MY 2013 VW PASSAT 3.6 SEL LACKS A ELEC STABILITY CONTROL SWITCH ON THE VEHICLE. AS A RESULT, THE TRACTION IS TERRIBLE ON THIS VEHICLE IN RAIN, SNOW, AND SLEET. THE ENGINE HAS A KNOCKING NOISE, EVEN THOUGH I SERVICE THE VEHICLE AT VW EVERY 10,000 MILES AS REQUIRED IN THE OWNER'S MANUAL. THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS, SUCH AS THE SEAT BELT LIGHT ILLUMINATING, AND I LOSE TENSION IN MY DRIVER SEAT BELT. THAT IS A HUGE SAFETY FLAW FOR THIS $40,000 VEHICLE.

RECALL PERFORMED REGARDING AIRBAG CLOCK SPRING WHICH INVOLVED INSTALLING A SHROUD OVER THE THE CLOCK SPRING AND LESS THEN 12 MONTHS LATER, THE AIRBAG CLOCK SPRING FAILED. VOLKSWAGEN IS REFUSING TO PAY FOR THE COST OF THE REPAIR BECAUSE THEY SAY THAT THEY HAVE ALREADY PERFORMED THE RECALL. THE FRONT DRIVERS SIDE AIRBAG, STEERING WHEEL CONTROLS AND HORN ARE NO LONGER WORKING IN THE VEHICLE. THERE IS ALSO AN AIRBAG LIGHT ILLUMINATED WITH A AIRBAG ERROR IN THE INFORMATIONAL DISPLAY. THIS IS A SAFETY CONCERN. THE VEHICLE WAS IN MOTION AND THE STEERING WHEEL WAS IN USE WHEN THE FAILURE OCCURRED.

MY 2013 VW PASSAT HAS 56,000 MILES. I REPLACED AT 33,000 ON 12/29/2016 AT A VW DEALER THAT IS NO LONGER IN BUSINESS, BASED ON THEIR DIAGNOSTIC, THE CLOCK SPRING AND AIRBAG HARNESS IN THE STEERING WHEEL. IT COSTED ME $610. FAST FORWARD ON 09/16/2018 IT TURNS OUT THAT I HAVE THE SAME PROBLEM, NO CONTROLS IN THE WHEEL AT ALL AND AIRBAG LIGHT ON. THE ONLY SYMPTOM WAS A CRUNCH SOUND IN THE STEERING WHEEL WHILE TURNING AND THE AIRBAG LIGHT CAME ON RIGHT AWAY. A VW DEALERSHIP STATED THAT IT IS UNUSUAL FOR A CLOCK SPRING TO GO BAD THAT QUICKLY, THERE'S SOME CARS THAT DON'T NEED A CLOCK SPRING REPLACEMENT AT ALL AND MINE NEEDS A SECOND ONE ALREADY AT 56,000. THROUGH A PHONE CALL VOLKSWAGEN OF AMERICA STATED THAT WON'T STAY BEHIND THE PROBLEM. I STRONGLY FEEL THAT IT'S A DEFECTIVE/MALFUNCTION PART THAT AFFECTS MY WIFE'S...

CLOCK SPRING WENT OUT. THIS IS A RECALL FOR 2013 PASSAT, HOWEVER MY VIN IS EXCLUDED. NOT HAPPY

WE TOOK OUR CAR IN FOR SERVICE ON 8/11/18 DUE TO THE AIR BAG LIGHT COMING ON AND STEERING WHEEL FUNCTIONS NO LONGER WORKING. THE DEALERSHIP CONFIRMED THE ISSUE WITH THE CLOCKSPRING AND STATED THAT BECAUSE OUR CAR WAS OUT OF WARRANTY THAT WE WOULD BE RESPONSIBLE FOR REPAIRS. WE STATED THAT THIS SEEMS LIKE AN ISSUE WITH DEFECTIVE EQUIPMENT SINCE THE CAR IS ONLY 5 YRS OLD AS WELL AS A SAFETY ISSUE WITH THE VEHICLE. WE ESCALATED THE ISSUE TO THE CORPORATE CUSTOMER SERVICE. THE REP STATED AGAIN THAT THEY WOULD NOT COVER THE REPAIRS BECAUSE THE CAR WAS PAST ITS WARRANTY. WE CONDUCTED OUR OWN RESEARCH ON RECALLS FOR THIS VEHICLE AS THERE HAS BEEN OTHERS (I.E. AIR BAG AND ADBLUE HEATER). WE LOCATED THE 2015 RECALL ON THE CLOCK SPRING AND DISCUSSED THIS WITH VW CUSTOMER SERVICE AS WELL. THEY REFUSED TO ACKNOWLEDGE OUR VEHICLE AS...

TAKATA RECALL: ON NOVEMBER 17, 2017, TOOK 2013 VW PASSAT TO CHAPMAN VOLKSWAGEN (4500 E 22ND ST; 85711) TO REPLACE AIRBAGS. CLOCK SPRING FAIL: ON AUGUST 29, 2018, TOOK 2013 VW PASSAT BACK TO CHAPMAN VOLKSWAGEN SINCE 'CHECK MAINTENANCE AIRBAG' LIGHT ON, HORN NOT WORKING, AND THE DIALS FOR RADIO/ BLUETOOTH NOT WORKING. INFORMED BY SERVICE TECH THAT CLOCK SPRING FAILED SO NEED TO REMOVE/REPLACE AND COULD NOT FIND RECALL RE:CLOCK SPRING BASED ON VIN. BILLED AND PAID $672.80.