NHTSA Complaint #11139407 — 2013 VOLKSWAGEN PASSAT

RECALL PERFORMED REGARDING AIRBAG CLOCK SPRING WHICH INVOLVED INSTALLING A SHROUD OVER THE THE CLOCK SPRING AND LESS THEN 12 MONTHS LATER, THE AIRBAG CLOCK SPRING FAILED. VOLKSWAGEN IS REFUSING TO PAY FOR THE COST OF THE REPAIR BECAUSE THEY SAY THAT THEY HAVE ALREADY PERFORMED THE RECALL. THE FRONT DRIVERS SIDE AIRBAG, STEERING WHEEL CONTROLS AND HORN ARE NO LONGER WORKING IN THE VEHICLE. THERE IS ALSO AN AIRBAG LIGHT ILLUMINATED WITH A AIRBAG ERROR IN THE INFORMATIONAL DISPLAY. THIS IS A SAFETY CONCERN. THE VEHICLE WAS IN MOTION AND THE STEERING WHEEL WAS IN USE WHEN THE FAILURE OCCURRED.