NHTSA Complaint #11132024 — 2013 VOLKSWAGEN PASSAT
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 11132024 |
| Vehicle | 2013 VOLKSWAGEN PASSAT |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | 56,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
MY 2013 VW PASSAT HAS 56,000 MILES. I REPLACED AT 33,000 ON 12/29/2016 AT A VW DEALER THAT IS NO LONGER IN BUSINESS, BASED ON THEIR DIAGNOSTIC, THE CLOCK SPRING AND AIRBAG HARNESS IN THE STEERING WHEEL. IT COSTED ME $610. FAST FORWARD ON 09/16/2018 IT TURNS OUT THAT I HAVE THE SAME PROBLEM, NO CONTROLS IN THE WHEEL AT ALL AND AIRBAG LIGHT ON. THE ONLY SYMPTOM WAS A CRUNCH SOUND IN THE STEERING WHEEL WHILE TURNING AND THE AIRBAG LIGHT CAME ON RIGHT AWAY. A VW DEALERSHIP STATED THAT IT IS UNUSUAL FOR A CLOCK SPRING TO GO BAD THAT QUICKLY, THERE'S SOME CARS THAT DON'T NEED A CLOCK SPRING REPLACEMENT AT ALL AND MINE NEEDS A SECOND ONE ALREADY AT 56,000. THROUGH A PHONE CALL VOLKSWAGEN OF AMERICA STATED THAT WON'T STAY BEHIND THE PROBLEM. I STRONGLY FEEL THAT IT'S A DEFECTIVE/MALFUNCTION PART THAT AFFECTS MY WIFE'S AND MY CHILDREN'S SAFETY SINCE THEY ARE PRIMARILY USING THE CAR. CURRENTLY WE'RE DRIVING THE CAR WITHOUT ANY FRONT AIRBAG PROTECTION! PLEASE INVESTIGATE THIS AND HAVE THE ONES WHO'S FAULT IT IS FIX THE PROBLEM! THANK YOU!
Related Complaints for the 2013 VOLKSWAGEN PASSAT
Other AIR BAGS Complaints
#11693057
My airbag light is on, steering wheel controls don’t work, and my horn doesn’t work. Safety is put at risk because th...
#11692331
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air...
#11691269
My vehicle has an open Takata airbag recall with recall number 69E6. I have been placed on a waiting list at nearby d...
#11688321
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air ...
#11688199
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR...
Recent Complaints for the 2013 VOLKSWAGEN PASSAT
#11690973
ENGINE
The contact owns a 2013 Volkswagen Passat. The contact stated while at a red light ,the vehicle intermittently stalle...
#11689520
ENGINE
The contact owns a 2013 Volkswagen Passat. The contact stated that the vehicle was purchased in 2024 from a Used Car ...
#11689520
POWER TRAIN
The contact owns a 2013 Volkswagen Passat. The contact stated that the vehicle was purchased in 2024 from a Used Car ...
#11683987
SEAT BELTS
My 2013 VW Passat SE did have a recall on the airbag in the past. I brought it to the VW dealership & had it fixed. N...
#11673096
ENGINE
Timing chain issues, motor oil circulation problems, that Volkswagen has recalls out for 2.0 cc turbo 2013.