2020 NISSAN MURANO — Problems, Recalls & Safety Data
5/5
Safety Rating
58
Owner Complaints
2
Recalls
20
Service Bulletins
0
Investigations
Overview of the 2020 NISSAN MURANO
The 2020 NISSAN MURANO has received a total of 58 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 12 recall campaigns affecting this vehicle, covering issues with SUSPENSION:REAR:AXLE:SPINDLE. 20 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Forward Collision Avoidance Automatic Emergency Braking (9 complaints), Unknown Or Other (9 complaints), and Suspension (6 complaints).
Recalls for the 2020 NISSAN MURANO
NHTSA has recorded 12 recalls for the 2020 NISSAN MURANO, potentially affecting up to 173,206 vehicles.
Recall 21V402000 — SUSPENSION:REAR:AXLE:SPINDLE
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — SUSPENSION:REAR:AXLE:SPINDLE
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — SUSPENSION:REAR:AXLE:SPINDLE
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — SUSPENSION:REAR:AXLE:SPINDLE
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — SUSPENSION:REAR:AXLE:SPINDLE
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V402000 — STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
| 14,276 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service...
View full details →Recall 21V170000 — STEERING:LINKAGES
| 15,223 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Consequence: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer...
View full details →Recall 21V170000 — STEERING:LINKAGES
| 15,223 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
Consequence: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer...
View full details →Owner Complaints for the 2020 NISSAN MURANO
58 complaints have been filed with NHTSA for the 2020 NISSAN MURANO. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Forward Collision Avoidance Automatic Emergency Braking | 9 | 0 | 0 | 1 | 0 |
| Unknown Or Other | 9 | 0 | 0 | 1 | 0 |
| Suspension | 6 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 5 | 1 | 0 | 2 | 0 |
| Service Brakes | 4 | 0 | 0 | 0 | 0 |
| Steering | 4 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Adaptive Cruise Control | 3 | 0 | 0 | 0 | 0 |
| Power Train | 3 | 1 | 0 | 1 | 0 |
| Visibilitywiper | 3 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 0 | 0 | 0 | 0 |
| Wheels | 2 | 0 | 0 | 0 | 0 |
| Air Bags | 1 | 0 | 0 | 0 | 0 |
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Exterior Lightingheadlights | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. The moisture intrusion / headlight outage triggered a “Headlight System Error “ on the dash. My 2020 Nissan is garage parked, no accident. My Nissan has 28,800 miles. I have taken pictures, to show that the headlight lense is pristine condition. My Nissan is at the repair shop, getting a new OEM original Nissan Headlamp replaced. The cost of this replacement headlamp is $1851. And a labor charge of approximately $380. $2241.00 repair cost. I instructed my mechanic that I wanted the failed unit for future reference if needed.
Claim #11682497 follow up I’ll be attaching documents below
Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
View all Forward Collision Avoidance Automatic Emergency Braking complaints →
Safety Rating for the 2020 NISSAN MURANO
The 2020 NISSAN MURANO received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 NISSAN MURANO
Nissan North America, Inc. has issued 20 technical service bulletins (TSBs) for the 2020 NISSAN MURANO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
NTB12-103I — POWER TRAIN
CVT/TCM CALIBRATION DATA “WRITE” PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB22-038C — ELECTRICAL SYSTEM
RAB WARNING LIGHT ON IN INSTRUMENT PANEL AND/OR DTC B2724-23 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB20-080C — EQUIPMENT:ELECTRICAL:INFOTAINMENT
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY below. Please discard previous versions of this bulletin.
NTB22-044A — ELECTRICAL SYSTEM
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: NTB23-018 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin.
NTB22-044A — EQUIPMENT:ELECTRICAL:INFOTAINMENT
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: NTB23-018 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin.
NTB22-044 — ELECTRICAL SYSTEM
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following service procedure is to address the items below: ï· Stability improvements and âbugâ fixes. Refer...
NTB19-116B — POWER TRAIN
MIL ON WITH DTC P0742 STORED IN THE TCM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB20-066b — LANE DEPARTURE: SENSING SYSTEM: CAMERA
LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC767 2020 Muran — EQUIPMENT ADAPTIVE/MOBILITY
Transverse Link Inspection Dealer Inventory Dealer Announcement: Nissan is conducting a dealer inventory quality action to inspect and, if necessary, replace the right and/or left Transverse Link (TV) on 5,472 specific 2020 Murano vehicles identified in Service Comm. Due to a supplier issue that has since been resolved, the subject...
PC767 2020 Muran — POWER TRAIN:AUTOMATIC TRANSMISSION
Transverse Link Inspection Dealer Inventory Dealer Announcement: Nissan is conducting a dealer inventory quality action to inspect and, if necessary, replace the right and/or left Transverse Link (TV) on 5,472 specific 2020 Murano vehicles identified in Service Comm. Due to a supplier issue that has since been resolved, the subject...
Showing 10 of 20 technical service bulletins.
NHTSA Investigations for the 2020 NISSAN MURANO
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the NISSAN MURANO
- 2015 NISSAN MURANO — 262 complaints
- 2016 NISSAN MURANO — 139 complaints
- 2017 NISSAN MURANO — 151 complaints
- 2018 NISSAN MURANO — 168 complaints
- 2019 NISSAN MURANO — 53 complaints
- 2020 NISSAN MURANO (current)
- 2021 NISSAN MURANO — 18 complaints
- 2022 NISSAN MURANO — 5 complaints
- 2023 NISSAN MURANO — 9 complaints
- 2024 NISSAN MURANO — 5 complaints
- 2025 NISSAN MURANO — 20 complaints
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- NISSAN SENTRA — 8,129 total complaints
- NISSAN VERSA — 4,436 total complaints
- NISSAN FRONTIER — 4,425 total complaints
- NISSAN TITAN — 4,412 total complaints