2025 NISSAN MURANO — Problems, Recalls & Safety Data

I was traveling out of state when the climate control panel on the vehicle stopped working. I was not able to control heat, defroster or air flow. Took to dealership. They verified it was the control panel, and the part was ordered but it's on backorder with no ETA when it may arrive and the vehicle repaired.

1. The digital dashboard completely failed 3 times. Bluetooth was connected temporarily and now people cannot hear me through the system. 2. When my dashboard was disabled, I couldn't drive and was afraid for my life and afraid for my passenger's lives. 3. I have spoken with, the service manager, the general manger, the service supervisor, several service personal, Nissan Consumer Complaint case# 55627413 (Mo) and case# 55627413 (Johnathan) and case# 55993270. 4. The vehicle was on 3 occasions with no results. 5. There were no warnings of any kind, the problems started the following day when we were inspecting the car in the daylight.

New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off the vehicle to stop it. I then proceeded to attempt restarting to exit the roadway safely and it failed to start keeping in the lane of traffic. A message displayed to update the vehicle software which I did immediately and was unable to restart during vehicle requested update. I put on my hazard lights remaining in the vehicle as snow banks covered each side of the road and it wasn't safe to exit my vehicle with traffic and ice conditions. I was put into a situation where I could not exit the roadway and vehicles were approaching my rear as I was in a single lane roadway with traffic had going around me when safe to pass. After the upgrade I attempted to restart the vehicle and it would not until I opened the door and reapplied the brake pedal realizing that moment I injured my ankle pressing on the brakes so hard to stop my speeding vehicle. It did finally start after the 5th attempt afyer the software upgrade. After this event upon starting the vehicle I drove it off the roadway and the seats began to heat up hotter than tolerable and I could smell what seemed like burning plastic with the steering wheel heating up too hot to touch. I called Nissan and spoke with Angel in her servixe department to find out if there was any recalls or other vehicles with this issue and she didn't know. They confirmed they'll be be accepting my vehicle for service tomorrow morning Jan 30, 26' at 830 where I'll have Nissan roadside service take the vehicle into the dealership.

New leased 2025 Nissan Murano vehicle 7,386 miles with recent software upgrade by Nissan dealer, Keyport, New Jersey. As I accelerated from a complete stop, the vehicle experienced an unintended increased excessive speed acceleration and when I applied the brakes to slow the vehicle, the acceleration wouldn't stop knocking me back into my headrest hurting my neck and right ankle. I had to shut off the vehicle to stop it. I then proceeded to attempt restarting to exit the roadway safely and it failed to start keeping in the lane of traffic. A message displayed to update the vehicle software which I did immediately and was unable to restart during vehicle requested update. I put on my hazard lights remaining in the vehicle as snow banks covered each side of the road and it wasn't safe to exit my vehicle with traffic and ice conditions. I was put into a situation where I could not exit the roadway and vehicles were approaching my rear as I was in a single lane roadway with traffic had going around me when safe to pass. After the upgrade I attempted to restart the vehicle and it would not until I opened the door and reapplied the brake pedal realizing that moment I injured my ankle pressing on the brakes so hard to stop my speeding vehicle. It did finally start after the 5th attempt afyer the software upgrade. After this event upon starting the vehicle I drove it off the roadway and the seats began to heat up hotter than tolerable and I could smell what seemed like burning plastic with the steering wheel heating up too hot to touch. I called Nissan and spoke with Angel in her servixe department to find out if there was any recalls or other vehicles with this issue and she didn't know. They confirmed they'll be be accepting my vehicle for service tomorrow morning Jan 30, 26' at 830 where I'll have Nissan roadside service take the vehicle into the dealership.

When driving vehicle into sunlight a system warning light displays saying “ Driving Aids temporarily disabled, poor visibility. This warning has displayed during all day parts and occurs immediately when the sun is directed at the front of the car. Have had the car at the dealership and showed them pictures of warning light. Dealer noted car did not exhibit customers concern at this time. I do not know if they drove car with sun on front of car. I contacted Nissan Consumer Affairs and they opened a case per my concern, (# 56110400) resolution is that Nissan considers this Warning light coming on to be “ Normal Operations”, therefore there is nothing more to do. They said that the front camera is sensitive to the sunlight. I am to drive around with the warning light coming on. I inquired with Nissan about what specific “ driving aids” are limited during this time. They could not answer my question. I am concerned that under these driving conditions, which I consider normal and common, I do not have total use of all the safety features included with the car, creating a potential dangerous situation for me. Don’t understand why they have used a camera in this area of the car that is that sensitive to light.