2004 MERCURY MONTEREY Power Train Problems

The contact owns a 2004 Mercury Monterey. The contact stated that while driving through a drive thru, the vehicle independently shifted into neutral and was unable to shift into the intended gear. The automatic transmission warning light illuminated. The vehicle was towed to the residence. A dealer was contacted back in 2012 who confirmed that the VIN was included in NHTSA Campaign Number: 12V006000 (Power Train); however, parts were not available. The contact called that same dealer in 2015 who confirmed that parts were available for the recall repair however, there was no available appointment and advised the contact to bring in the vehicle to be repaired only if a failure was experienced. The vehicle was not repaired. After the most recent failure, the contact called the same dealer and was informed that the system was indicating that the recall repair was completed; however, the vehicle was never scheduled for...

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 45 MPH, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. DUE TO THE FAILURE, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND THEN TO NEWTON FORD SOUTH (2010 N MAIN ST, SHELBYVILLE, TN 37160) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.

WELL I DIDNT KNOW HOW TO GO ABOUT THIS BUT AROUND AUGUST 2020 MY GRANDSON JUST GOT OUT OF KNEE SURGERY WE WAS DRIVING UP TO LIMESTONE NEW YORK WHEN ALL OF A SUDDEN MY VEHICLE STARTED SMOKING AND IT STOPPED MOVING SO I COSTED OFF THE ROAD WE WAS ON THE HIGHWAY WHEN IT HAPPENED SO WE SAT THERE AND THERE WAS ALOT OF TRANSMISSION FLUID EVERYWHERE SO A MAN STOPPED TOOK MY BOYFRIEND TO A STORE TO GET TRANSMISSION FLUID WHILE ME MY DAUGHTER N GRANDSON WAITED IN THE VEHICLE HE PUTS THE FLUID IN WE GOT IT TO MOVE TO THE NEXT EXIT WHERE THE FLUID JUST KEPT DRAINED OUT SO WE HAD TO SIT THERE AND WAIT FOR A RIDE AND A TOW WHICH THE PPL PICKED US UP AND BROUGHT US HOME THE NEXT DAY MY BF RENTED A CAR DOLLY AND WE RAN BACK...

THURSDAY MAY 23 2019. DRIVING DOWN THE ROAD AND MY VAN JUST CUT OFF. I WAS ABLE TO RESTART THE VAN AND GET INTO A PARKING LOT. I SAT FOR A BIT AND TRIED IT AGAIN. IT STARTED. BUT I HAD NO POWER TO GO FORWARD OR REVERSE THE TRANSMISSION WAS JUST GONE. ABSOLUTELY NO WARNING OR ANYTHING LIKE THIS HAD HAPPENED. NO SERVICE ENGINE LIGHT .. I WAS ON A CITY STREET. I HAD JUST PULLED FORWARD FROM WAITING FOR A RED LIGHT.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 65 MPH, THE RPMS INCREASED, BUT THE VEHICLE DECELERATED TO APPROXIMATELY 20 MPH. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

I PURCHASED THE 2004 MERCURY MONTEREY VAN VIN [XXX] FROM GOOD FRIENDS, WHILE DRIVING DOWN THE HIGHWAY WITH MY FAMILY THE TORQUE CONVERTER AND OUTPUTSHAFT FAILED, UPON TELLING MY FRIENDS ABOUT THIS THEY GAVE ME A LETTER FROM FORD STATING THERE WAS A RECALL ON THESE PARTS, SO I CALL SHEEHY FORD IN RICHMOND VA, THEY TELL ME THERE IS NO RECALL ON THIS PART......THEN I CALL RICHMOND FORD AND THEY TELL ME SHEEHY FORD PERFORMED THE RECALL...SO I CALL SHEEHY FORD AND TRY TO GET AN EXPLANATION, THEN THEY TELL ME IT WAS PERFORMED 18,000 MILES AGO, MY FRIENDS THAT SOLD ME THE VAN SAID THAT THE RECALL WAS NEVER PERFORMED, CAN SOMEONE PLEASE LOOK INTO THIS? IT SOUNDS TO ME THE DEALER DOES NOT WANT TO PERFORM THE WORK TO FIX THE RECALLED PARTS, THERE MUST BE PAPERWORK WHERE THE WORK WAS COMPLETED AND SIGNED OFF ON....AND ACCORDING...

I WAS DRIVING ON THE HIGHWAY WHEN THE VEHICLE STARTED SLOWING DOWN AND THE GAS PEDAL DID NOTHING BUT REV, W/OUT ANY ACCELERATION. I TOWED IT TO MY HOUSE AND NOW THE TRANSMISSION WILL NOT ENGAGE IN ANY OF THE GEARS. MY PROBLEM IS A FORD RECALL AND THEY TOLD ME IT HAS ALREADY BEEN DONE ON MY VEHICLE, WHAT CAN I DO?

AS OF TODAY, JANUARY 22, 2018, I HAD TO HAVE THE VAN TOWED TO A TRANSMISSION SHOP AS YESTERDAY, JANUARY 21, 2018, THE TRANSMISSION LOCKED UP WHILE IN LIGHT TRAFFIC. PRAISE GOD WAS ABLE TO GET IT TO A NEARBY PARKING LOT UNTIL THE WRECKER CAME. AFTER RESEARCHING ONLINE IT HAS BECOME CLEAR THIS VEHICLE HAS HAD SEVERAL INCIDENTS AND REPEAT INCIDENTS WITH FORD MOTOR COMPANY TORQUE CONVERTERS. THE SHOP I'VE TAKING MINE TO ACTUALLY REBUILDS THEM. AS FOR THE INCIDENT WHICH OCCURRED ON THE 21ST, WAS DRIVING WHEN A SUDDEN LOSS OF POWER AND ONCE VAN WAS PULLED OFF ROAD AND PARKED, CAR WAS STILL RUNNING; HOWEVER, NO MATTER WHAT GEAR I WOULD PUT IT IN, THERE WAS NO MOVEMENT, JUST REVVING.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO MOVE FORWARD. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. HE PLACED THE VEHICLE IN REVERSE AND THEN DRIVE, BUT THE VEHICLE STILL FAILED TO MOVE. THE VEHICLE WAS TOWED TO HIS HOME WHERE HE CALLED KINSEL FORD (3355 EASTEX FWY, BEAUMONT, TX 77706 (409) 899-4000). SINCE THE VEHICLE WAS SERVICED IN MARCH OF 2016 PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), THE DEALER STATED THAT THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE FOR THE SAME REASON AS THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.

I PURCHASED THE 2004 MERCURY MONTEREY IN FEBRUARY OF 2016. I BEGAN TO HAVE ISSUES AROUND NOVEMBER OF 2016 WITH LOSS OF POWER WHILE DRIVING, OR EXCELLERATING. THE VEHICLE SEEMS TO HAVE ISSUES AFTER IT HAS BEEN DRIVEN FOR MORE AT LEAST 30 MINUTES. I BELIEVE IT IS THE TORQUE CONVERTER, AFTER READIN ABOUT ISSUES WITH THIS MODEL. I CHECKED AND THE CONVERTER WAS REPLACED IN 2013. I HAVE READ MANY CASES WHERE THESE VEHICLES CONTINUE TO HAVE SIMILAR ISSUES AFTER THE RECALL HAS BEEN COMPLETED.

TRANSMISSION WON'T ENGAGE. PULLING OUT OF GAS STATION, IT WOULDN'T MOVE. MECHANIC SAID IT WAS RECALLED, AND WORK WAS DONE 2 YEARS AGO.

TAMARA RECALL. ON 5/26/15 THE MAN I BOUGHT MY 04 MERCURY MONTEREY VAN 4.2L HAD PROBLEMS WITH IT SURGING WHEN STOPPING OR BARELY MOVING. FOUND BAD TRANS,HAD IT REBUILT, FOUND MOTOR MOUNT, TRANS RANGE SENSOR BAD ALSO TORQUE CONVERTER AND OVER HAUL KIT,3 SHIFT SOL AND REVERSE BOOST VALVE. 6 MONTHS LATER I BOUGHT IT.ON DEC7,2016 MY VAN DIDN'T SEEM RIGHT TO ME I COULD TELL IT HAD A SKIP AND SEEMED SLUGESHED WHEN IT WOULD SHIFT. MY CHECK ENGINE,AND TRANSAXLE LIGHT CAME ON AS LONG AS I KEEP IT IN 1,3OR DRIVE IT DON'T COME ON OR BLINK SO I LOOKED IN THE OWNERS GUIDE TO SEE IF I COULD FIND SOMETHING. SEEN WHERE IT HAS TO DO WITH THE TRANSMISSION, TRANSAXLE, AND ALOT MORE. SO I GOT ON THE FORDS WEBSITE SEEN A LIST OF RECALLS SO I PUT MY VIN# IN AND SURE ENOUGH THERE I WAS.I...

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT EXPERIENCED HESTITATION AND VIBRATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 109,500.

THE VEHICLE STALLED ON ME THIS MORNING AS I WAS DRIVING TO WORK ON A BUSY STREET. I ATTEMPTED TO CRANK IT BACK UP BUT THE OIL LIGHT AS WELL AS THE BATTERY LIGHT CAME ON AND THE CHECK ENGINE LIGHT STAYED ON. I LEFT THE VEHICLE ON THE SIDE OF THE ROAD FOR 8 HRS, WHEN I RETURNED I WAS ABLE TO DRIVE IT FOR APPROX. 15 MILES AND IT STALLED AGAIN ONCE I MADE IT TO MY DESTINATION. VEHICLE ALSO BACKFIRES NOW AND HAS A VERY STRONG GAS SMELL COMING FROM IT. STARTED STALLING AFTER I DROVE THROUGH STANDING WATER PUDDLES ON THE ROAD.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE DEALERS AND INDEPENDENT MECHANICS WHO WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE ECM MODULE WAS REPLACED BY THE CONTACT. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT STATED THAT THE POWER TRAIN WARNING LIGHT ILLUMINATED INTERMITTENTLY AND OTHER UNKNOWN ELECTRICAL FAILURES OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

LEFT MY HOUSE AND WHEN STOPPED AT A STOP SIGN FELT A JERK MOVEMENT AND LOST BRAKES FOR A QUICK SECOND. AFTER PULLING AWAY FROM THE STOP SIGN AND CONTINUING DOWN THE ROAD AT APPROX. 45 MPH THE CAR COMPLETELY STARTED DECELERATING AND LOST STEERING AND BRAKES THEN COMPLETELY LOST POWER AND CAR SHUT OFF. AFTER TRYING TO RESTART IT MULTIPLE TIMES IT WOULD START FOR A MINUTE THEN WHEN PUT INTO DRIVE IT WOULD DIE AGAIN AFTER A FEW TRIES AND HAD CHILDREN THE CAR I FINALLY HAD TO HAVE IT TOWED HOME. THIS IS A VERY BIG SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE IS KILLED! *TR

AFTER LEAVING A PARKING LOT AND THEN ACHIEVING 55 MPH, I ENTERED A LEFT HAND TURN LANE IN ORDER TO MAKE A LEFT HAND TURN. AFTER WAITING FOR A MINUTE OR TWO FOR ONCOMING TRAFFIC, I ATTEMPTED TO ACCELERATE TO COMPLETE MY LEFT TURN, TO NO AVAIL. THE VEHICLE WOULDN'T MOVE, AND THE ENGINE WOULD ONLY REV UP, AS IF IN NEUTRAL. AFTER CONFIRMING THE VEHICLE WAS IN FACT IN DRIVE GEAR, I CONTINUED MY ATTEMPT TO ACCELERATE, AND THEN FINALLY THE TRANSMISSION "CLUNKED" AND WENT BACK IN GEAR, ENABLING ME TO DRIVE ON MY WAY. A FEW MONTHS LATER, I RECEIVED THE RECALL NOTICE IN THE MAIL FOR THIS VERY PROBLEM AND SO I MADE MY APPOINTMENT TO HAVE THE TORQUE CONVERTER REPLACED. THIS OCCURRED IN OCT 2012 MILEAGE 92,000. SINCE THEN, THE PROBLEM HAS NOT BEEN FIXED, IF ANYTHING, IT HAS CONTINUED TO GET WORSE. THE VEHICLE SEEMS...

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STARTED THE VEHICLE AND ATTEMPTED TO SHIFT INTO DRIVE BUT TO NO AVAIL. THE SHIFTER COULD NOT BE ENGAGED IN DRIVE OR REVERSE. THE ENGINE THEN EXHIBITED A LOUD NOISE AND STALLED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 76,000.

THE FRONT END OF THE CAR WAS WELDED IMPROPERLY AND THE WEATHER STRIPPING WAS FAULTY ALLOWING WATER TO POUR DOWN INTO THE CAR AND ONTO THE POWERTRAIN CONTROL MODULE (PCM) AT ANY TIME AFTER IT RAINS CAUSING THE CAR TO LOSE POWER AND THE TRANSMISSION TO FAIL. THIS IS A KNOWN AND COMMON PROBLEM AMONG '04 MONTEREY AND FORD FREESTARS. WHEN THE PCM IS WET IT SHORTS OUT ALL TRANSMISSION SHIFTING AND ENGINE REGULATION. THE FIRST TIME THIS HAPPENED THE CAR WOULD NOT START OR RUN PROPERLY, HAD IRREGULAR ENGINE POWER, AND THE TRANSMISSION WOULD NOT SHIFT. THE ENGINE WAS TRYING ACCELERATE EVEN IN PARK. THE CAR HAD BEEN PARKED OVERNIGHT AND RAN FINE THE DAY BEFORE, BUT CAUSED TROUBLE THE NEXT DAY. IT HAD RAINED DURING THE NIGHT. WHEN THE PCM DRIED OUT THE CAR RAN NORMALLY AGAIN. THE SECOND TIME HOWEVER, THE PCM COMPLETELY SHORTED OUT AND IS...

TL-THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V006000 (POWER TRAIN) WAS PERFORMED HOWEVER THE FAILURE WAS NOT CORRECTED WHILE THE CONTACT DROVE UP HILL THE RPM RAVED THE VEHICLE LOSE ACCELERATION AND TRANSMISSION FLUID LEAKED. THE VEHICLE WAS TOWED TO THE DEALER WHOM PERFORMED AND INSPECTION AND ADVISED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 75,000. LI

WHILE DRIVING THE VEHICLE AT APPROXIMATELY 50 MPH, THE VAN SIMPLY TURNED OFF. LOST POWER STEERING AND THE BRAKES BARELY RESPONDED WHEN COMPRESSED. HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. FOUND THE FOLLOWING P CODES (P-0715 AND P-0340). TOOK THE CAR TO THE DEALERSHIP AND THEY HAD TO REPLACE THE TURBINE SPEED AND CAM SENSORS. DROVE THE VEHICLE FOR 1 WEEK AND THE SAME EVENT HAPPENED AGAIN. I LOST POWER STEERING, BREAKS AND REQUIRED THE EMERGENCY BRAKE TO STOP THE CAR. THE P CODES WERE P-0715 AND P-0340. ALSO, DURING THE SECOND EVENT I NEEDED TO PUT THE CAR IN REVERSE BUT WAS UNABLE TO DO SO. *TR

VEHICLE LOST POWER FORWARD AND REVERSE. THIS VEHICLE IS ON THE SECOND TORQUE CONVERTER DUE TO TORQUE CONVERTER MALFUNCTION. THE FIRST REPLACEMENT OCCURRED APRIL 2009 AND THE SECOND OCCUR DECEMBER 2013. BOTH TIMES THE MERCURY/FORD REPLACED THE TORQUE CONVERTER, FIRST TIME UNDER RECALL THE SECOND TIME THE OWNER PAID FOR REPAIR. IN ADDITION TO THE DANGER AND COST THIS DEFECT CAUSED ME, I AM UNSURE IF THE REPLACEMENT TRANSMISSION TORQUE CONVERTER IS ANY BETTER THAN THE ORIGINAL TRANSMISSION TORQUE CONVERTER, SINCE FORD STATES IN THE SAFETY RECALL NOTICE THAT THE REPLACEMENT PARTS ARE NOT CURRENTLY AVAILABLE AND THE FIRST REPLACEMENT APRIL 2009 WAS COMPLETED MANY YEARS BEFORE PARTS WERE AVAILABLE WITH THE RECALL NOTICE OF JANUARY 4,2012. AS A RESULT THESE CONVERTERS HAVE EXPERIENCED WORN PUMP DRIVE SPLINES CAUSING THE VEHICLE TO LOSE POWER. SEE FORD RECALL # 11S25 OR NHTSA #EA09016. *TR

10 MONTHS AGO, IN DECEMBER OR 2012, WE RECEIVED A RECALL NOTICE (11S25) FOR THE TORQUE CONVERTER TO BE REPLACED ON OUR 2004 MERCURY MONTEREY. WE WERE TORN AS TO WHETHER WE SHOULD HAVE THE RECALL PERFORMED, AS WE HAD NEVER HAD A PROBLEM WITH IT IN 88,000 MILES. BUT THE RECALL NOTICE MADE IT SOUND LIKE IT WAS A SAFETY ISSUE AND WITH MY WIFE DRIVING OUR 3 KIDS AROUND WE RELUCTANTLY DECIDED TO HAVE THE RECALL PERFORMED. SO AFTER 10 MONTHS, LAST WEEK SHE WENT TO BACK OUT OF THE DRIVEWAY AND CLANK CLANK - NO POWER, FORWARD OR REVERSE. I HAD IT TOWED TO OUR DEALERSHIP AND THEY CONFIRMED THE PROBLEM WAS THE TORQUE CONVERTER - THE SAME ONE THEY REPLACED UNDER THIS RECALL 10 MONTHS AGO. HOWEVER THE CAR HAD SURPASSED THE 12,000 "WARRANTY" OF THE RECALLED/REPLACED PART BY 889 MILES! I SPOKE WITH THE DEALERSHIP...

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE ENGINE AND THE RPMS INCREASED. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE CONTACT ALSO STATED THAT THE TRANSMISSION WAS REPLACED TWICE HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100,000. UPDATED 9/4/13 *CN THE CONSUMER STATED THE TRANSMISSION FAILED FOUR TIMES.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE WAS HESITANT UPON ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR

THE VEHICLE WAS GOING AT 35MPH, ALL OF A SUDDEN THERE WAS LOSS OF MOTIVE POWER WITHOUT WARNING, ENGINE WOULD REV UP BUT CAR WOULD NOT SPEED-UP INSTEAD STARTED SLOWING DOWN. HEAVY TRAFFIC, BUT OTHER DRIVERS WERE VERY CONSIDERATE WHEN THEY NOTICED THE EMERGENCY LIGHT TURNED ON AND THAT MY VEHICLE NOT MOVING WITH THE TRAFFIC. PULLED INTO LEFT LANE TO PASS TRAFFIC & TACHOMETER SPUN BUT THERE WAS NO POWER - VEHICLE WAS COASTING WITH WHAT APPEARED TO BE NO CONNECTION BETWEEN THE ENGINE & THE TRANSMISSION. I WAS ABLE TO STEER THE VEHICLE TO OUTER LANE WITH THE MOMENTUM ALREADY BUILT UP AND MADE IT TO THE PARKING AT GAS STATION. TRIED AFTER 10 MIN.. GEARS WOULD SHIFT FINE, ENGINE WOULD ACCELERATE FINE BUT THE VEHICLE WOULD NOT MOVE. VEHICLE HAD TO BE TOWED TO HOME 10 MILES AWAY. UPON INVESTIGATION I DISCOVERED THERE WAS ALREADY A RECALL...

MY 2004 MERCURY MONTEREY HAD A RECALL JOB DONE ON THE TRANSMISSION REPLACING THE TORQUE CONVERTER APPROXIMATELY TWO MONTHS AGO. I WAS DRIVING HOME FROM CHURCH TODAY, AND THE TRANSMISSION STOPPED WORKING. MY FAMILY ENDED UP STRANDED. IT WAS LUCKY FOR US THAT THE STREET WASN'T BUSY SO THAT WE DIDN'T HAVE AN ACCIDENT. *TR THE CONSUMER WAS INFORMED THE PROBLEM WAS COMPLETELY UNRELATED FROM THE PREVIOUS TRANSMISSION REPAIR. UPDATED 04/01/13

THIS VEHICLE WAS INCLUDED IN A SAFETY RECALL BY NHTSA (12V006). THE PART INVOLVED (TORQUE CONVERTER OUTPUT SHAFT) IN THE RECALL FAILED IN MARCH 2011, LONG BEFORE THE RECALLED WAS INITIATED. AT THE TIME, I WAS TOLD BY A FORD SERVICE CENTER THAT THE TRANSMISSION FAILED, EVEN THOUGH IT WAS ONLY THE TORQUE CONVERTER THAT HAD FAILED. THE WHOLE TRANSMISSION HAD TO BE REPLACED AND THIS WAS DONE. WHEN THE RECALL NOTICE WAS RECEIVED IN THE MAIL AND I WENT TO FORD SERVICE CENTER, THEY GAVE US A REFUND FOR THE AMOUNT THAT WAS AUTHORIZED TO REPLACE JUST THE TORQUE CONVERTER, NOT THE WHOLE REPAIR. SINCE THE TORQUE CONVERTER WAS REPLACED BEFORE THE RECALL, THE UNSAFE PART IS STILL IN MY VEHICLE. FORD NOW REFUSES TO REPLACE THE UNSAFE PART BECAUSE THEY SAID THAT NHTSA AGREED TO ONLY AUTHORIZE ONE FIX PER VEHICLE. I WOULD HAVE TO PAY TO GET...

2004 MONTEREY WAS SERVICED BY FORD/MERCURY DEALER PER RECALL 12V-006 AS SAFETY PREVENTION REPAIRS AT 110677 MILEAGE BETWEEN 08/14/12 AND 08/17/12. INVOICE STATES "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED. VEHICLE WAS RETURNED TO CUSTOMER . LESS THAN FIVE MONTHS, ON 01/12/13, AT 112360 MILEAGE, UPON ARRIVING HOME, THE VEHICLE LOST FORWARD AND REVERSE POWER WHILE ATTEMPING TO TURN IT AROUND. IT IS DIFFICULT TO UNDERSTAND BECAUSE THE "SAFETY RECALL NOTICE 11S25 / NHTSA RECALL 12V-006" STATES THAT "IT MAY BE POSSIBLE FOR YOUR VEHICLE TO LOSE FORWARD AND REVERSE POWER WHILE DRIVING DUE TO WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER". HOWEVER IT WOULD SEEM UNLIKELY THAT ANYTHING WOULD BE "WORN" WITHIN THE SHORT TIME PERIOD AND LOW MILEAGE INDICATED AS FOLLOWS: NOTE THAT THE "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED LESS THAN FIVE MONTHS BEFORE, (08/17/12 UNTIL 01/12/13). ALSO NOTE THAT THE MILEAGE DIFFERENCE BETWEEN THE DEALER REPAIR INVOICE...

I WAS DRIVING AT 35 MPH AND ALL OF A SUDDEN MY ENGINE STARTED REVVING AND IT WAS LIKE I WAS IN NEUTRAL. I COASTED TO THE SIDE OF THE ROAD. THE ENGINE WAS RUNNING FINE, I JUST HAD NO DRIVE OR REVERSE. I ONLY HAVE 70,000 MILES ON IT. IT SEEMS LIKE THIS IS A RECURRING ITEM WITH THE MERCURY MONTEREY MINIVANS. IT'S A GOOD THING I WASN'T ON THE HIGHWAY. MY CAR WAS TOWED TO A SHOP WHERE THEY TOLD ME THE TRANSMISSION IS SHOT. I THEN TOWED IT TO A FORD DEALER AND AM WAITING FOR THE DAMAGE..... *TR

MY VEHICLE LOST ENGINE POWER WHILE IN DRIVE AND CAME TO A COMPLETE STOP IN THE MIDDLE OF LANES DURING RUSH-HOUR TRAFFIC. ALSO LOST REVERSE HAD TO BE TOWED. SINCE THE INCIDENT, I DISCOVERED THERE WAS A RECALL FOR THIS EXACT ISSUE AND ATTEMPTED TO RESOLVE DIRECTLY THROUGH FORD. I'VE SUBMITTED RECEIPTS FOR SERVICES PERFORMED AND FORD IS NON-RESPONSIVE TO MY REQUESTS FOR REIMBURSEMENT. *TR

I HAVE 2004 MERCURY MONTEREY. ABOUT 2 YEARS AGO MY TRANSMISSION FAILED AT 67K AND HAD TO REPLACE OUT OF MY POCKET. NOW THERE STARTED ANOTHER BIG ISSUE IN THIS CAR. LATELY I PARK THE VAN OUTSIDE IN THE DRIVEWAY. THIS HAPPENED SEVERAL OCCASIONS SINCE IT STARTED (ESPECIALLY IN RAINY DAYS). I COULD START THE CAR, BUT CAN NOT SHIFT THE VEHICLE INTO EITHER FORWARD OR REVERSE. ALL KIND OF WARNING LIGHTS POPUP IN THIS SITUATION. SOMETIMES VEHICLE MOVE FEW YARDS AND THEN STALL. SOMETIMES RADIO DOES NOT WORK. THEN ALL OF SUDDEN WHEN THE DAY IS SUNNY, VAN DRIVES PERFECTLY NORMAL WITH NO ISSUES. THIS IS EXTREMELY FRUSTRATED, I THOUGHT I PURCHASED A GOOD VEHICLE FROM THE FORD, BUT NOT ANYMORE!! I CONSULTED MY LOCAL MECHANIC AND HE THINKS SOMEHOW COMPUTER GET WET AND THAT CAUSE THE PROBLEM. SOME DAYS IT DRIVES 10-20 MILES IN HIGHWAY AND THE PROBLEM...

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO OPERATE. THE VEHICLE WAS COASTED TO A STOP AND THEN TOWED TO THE CONTACT'S RESIDENCE. FOUR MONTHS LATER, THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR A RECALL REPAIR UNDER NHTSA CAMPAIGN ID NUMBER:12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER); HOWEVER AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED WITHIN FIVE HUNDRED MILES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REFUSED TO REPAIR THE VEHICLE A SECOND TIME. CURRENTLY THE VEHICLE REMAINED AT THE DEALER WITHOUT BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 155,575.

ABOUT 5 OR 6 MONTHS AGO WE STARTED TO NOTICE THAT MY CAR IS JERKING WHEN IT DRIVES - ESPECIALLY WHEN ACCELERATING AND GOING UP HILL, BUT WILL DO IT AT OTHER TIMES AS WELL. IT SEEMS AS IF MAYBE THE TRANSMISSION IS SLIPPING OR SOMETHING IS NOT 'CATCHING' AS IT'S TRYING TO ACCELERATE. WE RECEIVED A RECALL NOTICE ABOUT THE POWER TRAIN SO WE ASSUME THAT THIS MAY HAVE TO DO WITH THE RECALL, BUT ARE STILL WAITING FOR WORD OF A FIX FOR THIS ISSUE. *TR

VEHICLE IS STUTTERING, DOES NOT ACCELERATE PROPERLY. STALLS. RECEIVED RECALL NOTICE TORQUE CONVERTER RECALL NOTICE 3 MONTHS AGO CALLED FORD THE PARTS ARE NOT IN FOR REPAIR. PARTS STILL NOT AVAILABLE. CHECK ENGINE LIGHT CAME -TOOK IT TO 3 SHOPS INCLUDING LOCAL FORD DEALERSHIP $1500 LATER NOT FIXED.???? HELP!!!! UNEMPLOYED IN OHIO. *TR

TRAVELING ON CRUISE CONTROL @ 70 MPH IN LEFT LANE OF 4 LANE DIVIDED HWY....VEHICLE STARTED TO SLOW DOWN AND RPM INCREASED. COASTED TO A STOP TO THE SHOULDER ACROSS HEAVY TRAFFIC. ENGINE RAN NORMALLY BUT VEHICLE WOULD NOT MOVE FORWARD OR AFT ON ITS OWN POWER. DEALERSHIP IDEED PROBLEM AS SHEARED SHAFT IN TRANSMISSION. TRANNY WAS REPLACED AT MY COST WITH A FORD REBUILT (HAS SAME SHAFT PART THAT SHEARED IN THE ORIGINAL). HAVE RECEIVED INITIAL RECALL NOTIFICATION BUT NOTHING ELSE. BOTTOMLINE: NO LUCK TO DATE ON RECALL. *TR

LOST POWER WHILE DRIVING, HAD TO HAVE THE TRANSMISSION REPLACED AT A COST OF $2,784.40. RECEIVED LETTER FROM FORD REGARDING RECALL NOTICE 11S25/NHTSA RECALL 12V-006. LETTER STATED THAT I WOULD RECEIVE A SECOND LETTER DURING SECOND QUARTER OF 2012 WITH DETAILS ON REFUND PROCESS. IT IS NOW THE 3RD QUARTER OF 2012 AND HAVEN'T RECEIVED ANY ADDITIONAL INFORMATION. WHEN I ENTER THE VIN # ON FORD'S WEBSITE, IT STATES THAT MY VEHICLE ISN'T UNDER THE RECALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DID NOT HAVE ALL THE NECESSARY PARTS IN ORDER TO PERFORM THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO GO TO A DIFFERENT DEALER TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS UNKNOWN.

I WAS DRIVING ON PA TURNPIKE AND WITHOUT WARNING VAN STOPPED MOVING. LOSS POWER TO MOVE FORWARD OR BACKWARD. VERY SCARY! ALMOST STRUCK IN REAR BY TRACTOR TRAILER. HAD TO SIT ON TURNPIKE WITH 3 CHILDREN IN VAN AND WAIT FOR A FLATBED TO BRING US TO SAFETY. FOUND OUT THAT THERE WAS TO BE RECALL ON MY VEHICLE. THE RECALL LETTERS WERE DUE TO BE MAILED OUT IN THE 2ND QUARTER OF 2012 (I NEVER RECEIVED ONE, AND I AM AN ORIGINAL OWNER). FORD IS RECALLING VAN DUE TO THE TORQUE CONVERTER OUTPUT SHAFT FAILING, RESULTING IN SUDDEN LOSS OF POWER. I AM NOW UNDERSTANDING THAT PRIOR VANS THAT HAVE HAD A REPLACEMENT PART HAVE ALSO FAILED FOR A SECOND TIME. I AM VERY SCARED ABOUT DIVING THIS VAN AGAIN. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S PERSONAL MECHANIC AND THE TRANSMISSION WAS REPLACED. SEVERAL MONTHS LATER WHILE DRIVING 25 MPH, A CHILD PASSENGER NOTICED THAT THEY COULD SEE THE ROADWAY FROM THE THIRD ROW SEAT. UPON INVESTIGATION, THE CONTACT NOTICED THAT THE VEHICLE HAD RUST ALONG THE DRIVER AND PASSENGER SIDES OF THE FRAME WHERE THE THIRD ROW SEAT WAS CONNECTED. TWO MONTHS LATER THE VEHICLE WOULD NOT START AND WAS TOWED TO THE CONTACT'S PERSONAL MECHANIC BUT THE FAILURE HAD NOT BEEN DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 138,306 AND THE CURRENT MILEAGE WAS 173,476.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE NECESSARY PARTS WOULD NOT BE AVAILABLE UNTIL JUNE 2012. THE CONTACT FELT THAT THIS WAS AN UNREASONABLE TIME FRAME FOR A PART THAT COULD RUIN THE TRANSMISSION TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

TL* THE CONTACT OWNS A 2004 MERCURY MONETARY WITH 70000 MILES. WHILE ENTERING THE FREEWAY THE VEHICLE WAS SLOW TO ACCELERATE FROM 0 TO ANY SPEEDS, WHICH ALMOST CAUSED A CRASH. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD HAVE TROUBLE SHIFTING INTO GEARS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND TOLD THE CONTACT THAT THE TORQUE CONVERTER WAS UNDER RECALL, 12V006000 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER HAD TO COMPLETELY FAIL BEFORE THEY WOULD MAKE REPAIRS. THE VEHICLE WAS NOT REPAIRED.

POWERTRAIN: FRONT WHEEL BEARINGS WENT OUT (SQUEELING SOUND) IN 2006 WITH 8K MILES ON VEHICLE. A TSB WAS OUT FOR THAT ISSUE AND THE WHEEL BEARINGS(2) WERE REPLACED. THE FRONT BEARINGS WENT OUT AGAIN IN 2009 AT ABOUT 27K MILES. THE VEHICLE WAS COVERED BY A FORD ESP. THE DEALER SAID THAT THEY COULDN'T HEAR THE NOISE - THE NOISE WOULD COME AND GO - SO NO REPAIR WAS DONE AT THAT TIME. I HAVE THE REPAIR ORDER STATING "NO PROBLEM FOUND". NOW AT 35K MILES THE BEARING NOISE HAS BECOME MUCH WORSE AND MUCH MORE FREQUENT BUT NOW THE WARRANTY IS OVER AND IT WILL COST ABOUT $700 TO REPAIR. WHAT KIND OF POORLY MADE BEARINGS ARE THESE? BODY: IN 2009 I NOTICED RUST AT THE LEFT REAR WHEEL WELL AREA AND IT IS NOW COMING THROUGH THE LEFT QUARTER PANEL. THERE IS ALSO RUST AT THE RIGHT REAR...

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO A DEALER FOR RECALL REPAIRS. THE DEALER DID NOT REPLACE THE TORQUE CONVERTER AS STATED IN THE RECALL, AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER DID NOT NEED TO BE REPLACED. LATER, THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED DUE TO THE TRANSMISSION NOT PROVIDING POWER TO THE POWER TRAIN. THE CONTACT CALLED THE MANUFACTURER AND INQUIRED ABOUT THE INCOMPLETE RECALL REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WOULD NEED TO BE TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 192,000.

LOST OF POWER WHILE UNDER WAY(ENGINE WAS RUNNING). THE VEHICLE WILL NOT ENGAGE INTO GEAR. NO CODES. DEALER REPLACED TORQUE CONVERTER FIXED PROBLEM. PART # 685FPLS. RECALL # 12V0060000 FORD RECALL # 11S25. NOTIFIED DEALER WILL BE SUBMITTING REIMBURSEMENT IN THE SECOND QUARTER OF 2012 . *TR

ENGINE BEGAN TO MISS AT 65+ MILES PER HOUR. AFTER LOOKING AT THE PCM AND SEEING WATER IN IT CAR WAS FIXED AS PER FORD'S TSB. NOW CAR WILL STALL OUT AT RANDOM. DEALER DOES NOT KNOW WHAT IS WRONG WITH THE CAR. CAR STALLS IN REVERSE, AND DRIVE WITHOUT WARNING. IT IS DANGEROUS TO DRIVE. *TR

ON 2/24/2012 I WAS MERGING INTO HIGHWAY TRAFFIC. THE TRANSAXLES LIGHT CAME ON AND THE VAN HAD DIFFICULTY SHIFTING FROM WHAT I THOUGHT WAS 2ND GEAR IN TO 3RD, JUST BELOW 60 MPH AND AT ABOUT 5500 RPM. I FOUND THIS ODD, SO I EASED OFF OF THE GAS. TRIED TO ACCELERATE AGAIN WHILE THE LIGHT WAS FLASHING AND IT WOULD STILL NOT SHIFT. AFTER PULLING OFF THE HIGHWAY AT AN EXIT. I TURNED OFF THE CAR AND RESTARTED IT. THE LIGHT DISAPPEARED. I DROVE AWAY WITH OUT INCIDENT. I PROCEEDED TO PICK UP MY CHILD AND THEN WENT TO FILL MY GAS TANK ABOUT 2 MILES AWAY. WHEN I HIT JUST OVER 40MPH THE LIGHT CAME ON AGAIN. WHILE FILLING UP ON GAS I READ ABOUT A POTENTIAL RECALL ON THIS PARTICULAR MODEL'S TORQUE CONVERTER, SO I WENT IMMEDIATELY TO MY LOCAL FORD DEALER. HE WAS AWARE OF THE...

SPLINES RELATED TO THE TORQUE CONVERTER LOCATED IN THE AUTOMATIC TRANSMISSION SHEARED OFF UNEXPECTEDLY WHILE DRIVING. TRANSMISSION HAD TO BE COMPLETELY REBUILT DUE TO DEBRIS THAT CIRCULATED THROUGHOUT THE SYSTEM. IN ADDITION TO THAT, WHILE THE TRANSMISSION WAS BEING REBUILT IT WAS DETERMINED THAT WATER HAD ALSO BEEN ENTERING THE TRANSMISSION AND CONTAMINATING THE FLUID WHICH IS BELIEVED TO HAVE CAUSED THE ADHESIVE ON THE BANDS TO DETERIORATE AND BREAK APART. *TR