NHTSA Complaint #10465702 — 2004 MERCURY MONTEREY

I WAS DRIVING ON PA TURNPIKE AND WITHOUT WARNING VAN STOPPED MOVING. LOSS POWER TO MOVE FORWARD OR BACKWARD. VERY SCARY! ALMOST STRUCK IN REAR BY TRACTOR TRAILER. HAD TO SIT ON TURNPIKE WITH 3 CHILDREN IN VAN AND WAIT FOR A FLATBED TO BRING US TO SAFETY. FOUND OUT THAT THERE WAS TO BE RECALL ON MY VEHICLE. THE RECALL LETTERS WERE DUE TO BE MAILED OUT IN THE 2ND QUARTER OF 2012 (I NEVER RECEIVED ONE, AND I AM AN ORIGINAL OWNER). FORD IS RECALLING VAN DUE TO THE TORQUE CONVERTER OUTPUT SHAFT FAILING, RESULTING IN SUDDEN LOSS OF POWER. I AM NOW UNDERSTANDING THAT PRIOR VANS THAT HAVE HAD A REPLACEMENT PART HAVE ALSO FAILED FOR A SECOND TIME. I AM VERY SCARED ABOUT DIVING THIS VAN AGAIN. *TR