NHTSA Complaint #10472647 — 2004 MERCURY MONTEREY

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO OPERATE. THE VEHICLE WAS COASTED TO A STOP AND THEN TOWED TO THE CONTACT'S RESIDENCE. FOUR MONTHS LATER, THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR A RECALL REPAIR UNDER NHTSA CAMPAIGN ID NUMBER:12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER); HOWEVER AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED WITHIN FIVE HUNDRED MILES. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REFUSED TO REPAIR THE VEHICLE A SECOND TIME. CURRENTLY THE VEHICLE REMAINED AT THE DEALER WITHOUT BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 155,575.