NHTSA Complaint #10556935 — 2004 MERCURY MONTEREY

VEHICLE LOST POWER FORWARD AND REVERSE. THIS VEHICLE IS ON THE SECOND TORQUE CONVERTER DUE TO TORQUE CONVERTER MALFUNCTION. THE FIRST REPLACEMENT OCCURRED APRIL 2009 AND THE SECOND OCCUR DECEMBER 2013. BOTH TIMES THE MERCURY/FORD REPLACED THE TORQUE CONVERTER, FIRST TIME UNDER RECALL THE SECOND TIME THE OWNER PAID FOR REPAIR. IN ADDITION TO THE DANGER AND COST THIS DEFECT CAUSED ME, I AM UNSURE IF THE REPLACEMENT TRANSMISSION TORQUE CONVERTER IS ANY BETTER THAN THE ORIGINAL TRANSMISSION TORQUE CONVERTER, SINCE FORD STATES IN THE SAFETY RECALL NOTICE THAT THE REPLACEMENT PARTS ARE NOT CURRENTLY AVAILABLE AND THE FIRST REPLACEMENT APRIL 2009 WAS COMPLETED MANY YEARS BEFORE PARTS WERE AVAILABLE WITH THE RECALL NOTICE OF JANUARY 4,2012. AS A RESULT THESE CONVERTERS HAVE EXPERIENCED WORN PUMP DRIVE SPLINES CAUSING THE VEHICLE TO LOSE POWER. SEE FORD RECALL # 11S25 OR NHTSA #EA09016. *TR