2015 FORD EXPLORER Suspension Problems

RECALL ITEMS SUSPENSION UNSTABLE WHILE IN MOTION

WHEN WE TURN THE WHEEL TO THE RIGHT IT HAS A LOUD POPPING NOISE DURING DRIVING OR STATIONARY ITS PROGRESSING FROM A POPPING AND SOMETHING THE STEERING WHEEL GETS STUCK. TOLD BY TWO DIFFERENT MECHANICS THAT THE POPPING NOISE HAS TO DO WITH STRUT AND CV JOINT AND ELECTRIC STEERING GEAR AND RACK AND PINION GOING BAD. OUR EXPLORER ONLY HAS 91000 MILES. BOTH MECHANICS SAY THIS IS ODD THAT THIS IS GOING ON FOR A 2015. THAT WE SHOULD CHECK FOR RECALLS.

AFTER LEAVING MY COMMUNITY PROPERTY WITH MY 2015 FORD EXPLORER, I TURNED LEFT AT APPROXIMATELY 5-15 MILES PER HOUR AND SUDDENLY I HEARD A CLANK/SCRAPE AND LOST CONTROL OF VEHICLE (IMAGE 1). SEE SCRAP ON CEMENT WHERE VEHICLE CONTROL WAS LOST IN THE STREET. VEHICLE STOPPED AT END OF SKID MARKS (IMAGE 2). AFTER TURNING LEFT (EAST) , I IMMEDIATELY LOST CONTROL OF VEHICLE WHERE ORANGE VAN IS LOCATED, WHICH IS BELIEVED DUE TO AXLE BREAK (IMAGE 2). AFTER LOSING CONTROL, VEHICLE VEERED LEFT TOWARDS CURVE. I CONTINUED TO FIGHT FOR CONTROL AND VEHICLE HIT THE CURVE WHILE VEHICLE WAS HEADED BETWEEN TWO TREES TOWARDS HOMES. FORTUNATELY, I WAS ABLE TO MOMENTARILY GAIN CONTROL BEFORE VEHICLE WENT DOWN EMBANKMENT AND RETURN VEHICLE TO MAIN ROAD. SEE SKID MARKS. MY VEHICLE ONLY HAD 75,038 MILES. THE FORD DEALERSHIP SAID THAT MY CONTROL ARM BROKE WHICH CAUSED THE INCIDENT. HOWEVER, THEY WOULD...

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 30 MPH, THE REAR PASSENGER SIDE TOE LINK CRACKED WITHOUT WARNING. THE CONTACT LOST CONTROL OF THE VEHICLE AND HAD IT TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE PASSENGER SIDE TOE LINK, BUT THE FAILURE RECURRED WHILE DRIVING 40 MPH. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRIVER'S SIDE TOE LINK FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE VEHICLE WAS TOWED TO BRAD MANNING FORD (402 MANNING DRIVE, DEKALB, IL 60115, 815-756-63250) WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL; THEREFORE, THE CONTACT PAID FOR THE REPAIR. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD...

FRONT SWAY BAR LINKS HAD TO BE REPLACED BECAUSE THEY WERE BROKE. I BROUGHT MY CAR IN FOR THE RECALL OF THE REAR SUSPENSION. I HAVE NOT HIT ANYTHING OR BEEN IN A WRECK SO THERE IS NO REASON FOR THIS TO HAVE BEEN BROKE.

WHEN STEERING LEFT OR RIGHT AT A STANDSTILL, STEERING MAKES A POPPING OR CLICKING NOISE. MY GUESS IS IT IS EITHER RACK AND PINION ASSEMBLY OR SUSPENSION PARTS. IN ADDITION, REAR END HAS A BAD RATTLE EVEN ON SMOOTH ROADS. THERE IS ABOUT 59,500 MILES ON THE SUV AND IT WAS JUST STATE INSPECTED. WE ARE AFRAID TO DRIVE IT. CHECKED COMPLAINT BOARDS AND THERE ARE MANY SIMILAR PROBLEMS.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING, A WOBBLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT CHECKED THE WHEELS, BUT DID NOT NOTICE ANYTHING ABNORMAL. THE WOBBLING NOISE BECAME WORSE. THE VEHICLE WAS TAKEN TO COLE FORD LINCOLN (410 E CHICAGO ST, COLDWATER, MI 49036, (517) 278-5661) THE DEALER WAS IN THE PROCESS OF PERFORMING A REAR ALIGNMENT. THE CONTACT DID NOT KNOW THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. THE VIN WAS NOT AVAILABLE.

A LITTLE OVER A MONTH AGO THE LEFT REAR TOE LINK BROKE WHILE DRIVING. THIS CAUSED THE CAR TO LOSE CONTROL AND GO INTO A SIDEWAYS SLIDE, BREAKING THE WHEEL HUB IN THE PROCESS. SMOOTH ROAD GOING ABOUT 50 MPH IN GOOD CONDITIONS. WE GOT THE CAR FIXED AND HAD TO PAY FOR THE REPAIRS SINCE THE CAR IS NO LONGER UNDER FACTORY WARRANTY. AFTER THE FORD DEALER IN MCHENRY IL HAD IT FOR OVER A WEEK, WE GOT THE CAR BACK, DROVE IT FOR A FEW DAYS AND SUDDENLY WE HAD A CRACKED EXHAUST FLEX PIPE. WE HAD TO PAY SEVERAL HUNDRED MORE TO GET THAT REPAIRED. AGAIN, DRIVEN ON SMOOTH ROADS IN THE SUMMER, NOTHING THAT WOULD HAVE CAUSED THIS SO SUDDENLY. GOT THE CAR BACK AGAIN AFTER SEVERAL MORE DAYS IN THE SHOP.. DROVE IT FOR A COUPLE MORE DAYS AND THE LEFT REAR TOE LINK BROKE.....

NOISE WHEN TURNING OR BACKING UP ON DRIVERS SIDE. NEW SHOCKS/STRUTS HAVE RECENTLY BEEN PUT ON THE FRONT.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT CALLED TOMMIE VAUGHN FORD AT 888-841-4361 (LOCATED AT 1201 N SHEPHERD DR, HOUSTON, TX 77008) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THERE WAS NO PROVISION FOR A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

CONSTANT STEERING POPPING NOISES INCLUDING OCCASIONAL STEERING BINDING AND LOCKING UP. I HAVE HAD A FEW INCIDENTS WHERE I NARROWLY AVOIDED AN ACCIDENT AFTER STEERING LIMITED TO APPROXIMATELY 30 DEGREES. I HAD TO MUSCLE THE WHEEL, AND AFTER A LOUD BANG, FULL STEERING ROTATION WAS REGAINED. LIKELY THE SAME ISSUE AS IN PREVIOUS YEAR MODELS WHERE STEERING RACK HAD TO BE REPLACED UNDER A MASS RECALL. DEALERSHIP ASSUMING IT IS THE SAME ISSUE, YET THE RECALL DID NOT CARRY OVER TO 2015'S WHICH SUFFER THE SAME PROBLEM.

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT SUSPENSION ON THE DRIVER SIDE COLLAPSED. THE VEHICLE VEERED TO THE LEFT AND HIT THE CONCRETE BARRIER, BOUNCED AND HIT THE RIGHT CONCRETE BARRIER. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND A REPORT WAS ISSUED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE, TREATED AND RELEASED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE INSURANCE COMPANY LABELED THE VEHICLE AS DESTROYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

CARBON MONOXIDE IN THE FORD EXPLORER 2015 NOT FIXED BY FORD DEALERSHIP PURCHASED FROM NEW 2015, CUSTOMER COMPLAINED ABOUT SINCE DAY ONE DELIVERY, UNSTABLE MOVEMENTS, LEFT RIGHT, SIDE TO SIDE, NOT FIXED BY FORD DEALERSHIP PURCHASED. DEALERSHIP STATES (NOT OUR PROBLEM, PROVE IT.)

VEHICLE MAKES GRINDING NOISE WHEN TURNING RIGHT. THIS VEHICLE JUST HAS 40K MILES AND THE STRUTS SHOULD NOT BE MAKING SOUNDS LIKE THIS. THIS HAPPENS WHEN THE VEHICLE IS IN SLOW MOTION AND IN REVERSE. THIS WAS RECALLED IN 2011-2014 BUT NOT IN 2015 AND I BELIEVE WAS IN AN ON GOING ISSUE. THESE VEHICLE WAS MANUFACTURED IN JULY 2014.

FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN WHEEL HUB BEARING ASSEMBLIES, PART NUMBER HB5Z-1104-C, INCORRECTLY LISTED AS BEING FOR INSTALLATION ON THE REAR AXLES OF 2011-2017 FORD EXPLORER 4X2 VEHICLES. THESE BEARINGS ASSEMBLIES WERE MANUFACTURED WITHOUT A SELF RETENTION FEATURE, POSSIBLY RESULTING IN THE SEPARATION OF THE WHEEL OR WHEEL END. IS NOOTGOOD

2015 EXPLORER SPORT - HAVE A BINDING, POPPING NOISE WHEN TURNING THE STEERING WHEEL TO THE RIGHT. POPS BEFORE COMPLETING A FULL TURN AT FULL STOP AND WILL POP MULTIPLE TIMES WHEN DOING A K-TURN OR RIGHT TURN AT SLOW SPEED. HAD THRUST WASHER, NUTS, AND OTHER ITEMS REPLACED NOV 2017 AT 34776 MILES, NOW AT 38000 AND ITS BACK AND OF COURSE TECHS CAN'T DUPLICATE. I ALSO WENT TO DEALER AND DROVE AFTER THEY ROTATED TIRES AND CHANGED THE OIL AND COULDN'T. NEXT MORNING IN DRIVING ITS DOING IT AGAIN, BUT ONE POP AT A TIME AT FULL STOP. THIS MUST BE A DEFECT BECUASE I HAD THE SAME TYPE OF PROBLEM IN MY 2013 EXPLORER. MY WARRENTY IS UP AND I NEED THIS FIXED AS I'M AFRAID TO DRIVE WITH CONFIDENCE.

WHEN MY CAR IS IN ANY KIND OF TURN YOU HEAR A POPPING NOISE . NOT VERY LOUD BUT NOTICEABLE. ALSO WHEN ON A INCLINE OR DECLINE A CRUNCHING NOISE CAN BE HEARD. MY SON BORROWED MY CAR LAST WEEKEND AND NOTICED IT. TOOK IT TO DEALERSHIP AND THEY OF COURSE CANNOT REPLICATE THIS NOISE. WITH ALL OF THE OTHER COMPLAINTS ABOUT THIS SAME ISSUE I AM APPALLED THAT FORD HAS NOT LOOKED INTO THIS. I GUESS NOT ENOUGH DEATHS OR SERIOUS INJURIES HAVE OCCURRED YET FOR IT TO BE ON THEIR RADAR.

STOPPED IN THE STREET TO DO A U-TURN, STARTED MY TURN AND LOST STEERING. DROVE INTO A CURB, GOT OUT OF THE CAR AND DISCOVERED THE LOWER CONTROL ARM HAD SNAPPED IN HALF.

A BLIND SPOT SENSOR WARNING CAME ON SUNDAY 10-29 AT 10:30AM ON THE DRIVERS SIDE SENSOR WHILE AT A RED LIGHT. APPROXIMATELY 4 MILES LATER, THE CAR BEGAN SWERVING AND VEERED SUDDENLY TO THE RIGHT HITTING A CURB. WE CONTINUED SWERVING AND HIT THE CURB ANOTHER 3 TIMES AND CAME TO A STOP. THE CAR WAS OUT OF CONTROL AND WE WERE IN 4 LANES OF TRAFFIC. THE CAR IS AT THE FORD DEALERSHIP AND WAS DIAGNOSED WITH A BROKEN REAR SUSPENSION TOW LINK. A RECAL WAS ISSUED 4/26/16 STATING THE TOW LINK MAY FRACTURE AND ACCORDING TO FORD, MY VIN NUMBER IS NOT INCLUDED IN THE RECALL. IN JANUARY 2017, MY REAR HUB BEARING ASSEMBLY WENT OUT AND AND WAS REPAIRED UNDER WARRANTY AND HAS SINCE BEEN ANNOUNCED AS A RECALL ON 8/28/17

I WAS DRIVING MY 2015 EXPLORER ABOUT 55 MPH, COMING UP TO A DRIVEWAY I NEEDED TO TURN INTO A FEW HUNDRED FEET AWAY. SUDDENLY THE CAR LURCHED AND WARNING SIGNALS POPPED UP ON MY DASH. IT ALERTED ME MY COLLISION WARNING SENSORS FAILED AND SERVICE ADVANCE TRAC. I ATTEMPTED TO BRAKE AND SLOW DOWN FOR MY TRIM AND REALIZED I HAD LOST POWER BRAKES AS WELL AS POWER STEERING IN MY ATTEMPT TO TURN INTO THE DRIVEWAY. I NARROWLY MISSED HITTING A TREE WHILE MAKING THE TURN INTO THE DRIVEWAY. I COASTED TO A STOP AND IMMEDIATELY RAN A VEHICLE DIAGNOSIS. IT SUGGEST I SHUT THE VEHICLE OFF AND TURN IT BACK ON TO SEE IF THE CODES CLEARED. WHEN I TURNED THE VEHICLE ON ALL WARNING WERE STILL DISPLAYED BUT BRAKES AND STEERING RETURNED. MY LOCAL FORD WAS FAIRLY CLOSE SO MY FATHER IN LAW ATTEMPTED TO DRIVE...

AUGUST 24, 2015 I WAS DRIVING TO A 7:00 PM EXERCISE CLASS .I WAS TALKING TO MY MOTHER VIA BLUETOOTH WHEN I SUDDENLY BLACKED OUT AND DROVE ACROSS THE SERVICE ROAD AND ALL 4 LANES BOTH NORTH AND SOUTH OF 287 . I WAKE TO EMERGENCY RESPONDERS PULLING ME FROM THE CAR AND PUTTING ME INTO A AMBULANCE , MY MOTHER COULD HEAR ALL OF THIS. I WAS TAKEN TO HOSPITAL AND HAD MULTIPLE TESTS RUN BUT NOTHING WAS FOUND . AFTER I WAS DISCHARGED I HAD SEVERAL MORE TESTS RUN AND AGAIN NOTHING WAS FOUND. $18,000 DAMAGE TO CAR , MEDICAL BILLS , MISSED WORK AND I HAD TO RETEST TO KEEP MY DRIVERS LICENSE BUT I NEVER COULD FIND A CAUSE. SPRING 2017 A FRIEND SENT ME A ARTICLE ABOUT FORD EXPLORERS LEAKING CARBON MONOXIDE INTO THE CABINS . THIS MADE COMPLETE SENSE. I PURCHASED A DETECTOR AND...

WHILE DRIVING VEHICLE ON HIGHWAY, LOST CONTROL AND WAS BARLEY ABLE TO STOP TRUCK AFTER RIGHT LOWER CONTROL ARM BROKE IN HALF. BALL JOINT WAS ALSO COMPLETELY OUT OF SOCKET. I DON'T SEE HOW SOMETHING THIS DANGEROUS AND UNSAFE CAN HAPPEN WHILE DRIVING.

MY UNIT IS SUFFERING SINCE DAY ONE FROM THE EXHAUST ISSUE, ALMOST TEXTBOOK TO THE TYPICAL DESCRIPTION IN THE NEWS; UPON ACCELERATION WITH THE A/C ON, THE EXHAUST OF THE VEHICLE GET IN PRESUMABLY THROUGH THE BACK OF THE VEHICLE, WHICH ARE THEN SUCKED INTO THE A/C BY IT'S SUCTION UNITS ON THE BACK AND YOU END UP SMELLING THE EXHAUST GASES FOR A WHILE. THE ISSUE IS SPECIALLY PRESENT WHILE THE DAY IS COLD (MORNINGS AND NIGHTS), ON CLIMBS (INCLINED UPWARDS ROADS) AND SPECIFICALLY UPON ACCELERATION; IT DOESN'T HAVE TO HAVE THE A/C MAX BUTTON ON, THE ROAD TYPE HAS NO INFLUENCE AND ITS RELATIVE SPEED IS NOT A FACTOR BUT RATHER JUST ACCELERATION. I TOOK IT THREE TIMES TO THE DEALER, SPECIALLY AFTER I READ ABOUT THE ISSUE HAPPENING TO OTHER VEHICLES AND THEY SAID WITH THE MODIFICATIONS THEY DID SHOULD BE CORRECTED (EXTENSION OF THE MUFFLER, RE-SEALING...

SPORT MODEL FRONT END HAS HAD A LOUD POPPING/ CREAK NOISE WHEN GOING OVER BUMPS AT A ANGLE AND ALSO SHARP LOW SPEED MANUEVERS ( PULLING INTO TIGHT PARKING SPACE) SINCE IT WAS BASICLY BRAND NEW. LOUD TICKING NOISE FROM FRONT HUBS AT LOW SPEEDS FIRST VISIT TO FORD WAS AT 9,000 MILES THEY COULD NOT DUPLICATE IT. VEHICLE NOW HAS 32,000 MILES ROUGHLY, THE POPPING AND CREAKING HAS GOTTEN WORSE MY WIFE WAS LEAVING WORK AND WAS BACKING OUT OF HER PARKING SPOT AND THE RACK AND PINION LOCKED UP ON HER. MULLTIPLE WANRING LIGHTS CAME ON AND SHE WAS UNABLE TO STEER THE VEHICLE. SHE CALLED ME AND I TOLD HER TO CYCLE THE KEY MULTIPLE TIMES AND SEE IF IT WILL RESET TO BE ABLE TO DRIVE TO MY WORK SO I COULD SCAN IT AND SEE WHAT CODES IT HAS. SHE TOOK SURFACE STREETS TO MY...

I BOUGHT THE CAR IN SEPTEMBER OF 2015 AND NOTICED UPON HARD ACCELERATION SUCH AS ENTERING THE INTERSTATE OR PASSING A CAR THERE IS A SMELL OF EXHAUST THAT COMES INTO THE CABIN AREA AND IN ORDER TO RELIEVE THE SMELL THE WINDOWS NEED TO BE CRACKED A LITTLE BIT AND THIS ONLY HAPPENS UPON HARD ACCELERATION.I HAVE NOT HAD THIS EXPERIENCE WITH ANY OTHER VEHICLE. I HAVE ALSO HAD PROBLEMS WITH THE TRANSMISSION BUT THEY CANNOT SEEM TO FIGURE OUT WHEN ACCELERATING BETWEEN 20 AND 40 MILES PER HOUR YOU FEEL A SHIFT IN THE TRANSMISSION WHICH FOR A NEW VEHICLE IS A BIT ODD. AT 10,000 MILES I HAD TO HAVE A STABILIZER BAR IN THE FRONT AND REPLACED I NOTICE A LOT OF HEAVY CLUNKING AS I DROVE MY CAR AROUND AND THIS SEEMS TO BE THE PROBLEM. I I HAVE ALSO HAD ISSUES WITH THE HEADLINER...

STABALIZER BAR MAKES RATTLING NOISE. VEHICLE ONLY HAS 40,000 MILES AND HAVE HAD DEALERSHIP LOOK AT IT. STATED THEY REPAIRED IT BUT FRONT END STILL RATTLES. AND REPAIRS ON THIS ISSUE NO LONGER COVERED UNDER WARRANTY. MAKES NOISES AS YOU TRAVEL DOWN THE HIGHWAY.

RETURNING HOME FROM CHURCH WHEN ALL OF A SUDDEN I COULD NOT STEER THE CAR. IT WAS VEERING TO THE LEFT AND I COULD NOT STRAIGHTEN IT UP. THERE WAS A THUD AND DIRT AND DUST AND THE CAR STOPPED. GOT OUT AND THE FRONT LEFT SUSPENSION WAS ON THE GROUND. NO TICKET, NO NOTHING BECAUSE I DID NOT HIT ANYTHING. FORD HAS MADE A DECISION THAT IS WAS NOT A CAR FAILURE. WE ASK FOR THE FINDINGS OF THERE INSPECTIONS AND WAS TOLD THY DID NOT RELEASE THOSE TO THE CUSTOMER. WE REALLY WOULD LIKE TO SEE THEIR REPORT AS I DID NOT HIT ANYTHING AND WANT TO KNOW WHY THIS HAPPENED.

DRIVING HOME THE VEHICLE VEERED TO THE LEFT SUDDENLY AT APPROX 30 MPH. TRIED STEERING IT TO THE RIGHT BUT IT WOULD NOT. GOT OUT OF VEHICLE TO SEE THAT THE LEFT FRONT SUSPENSION WAS ON THE GROUND. IT HAD BROKEN AWAY FROM THE CAR WHERE IT HAD BEEN CONNECTED. LUCKILY I WAS NOT HURT JUST SHAKEN UP. IT HAD TO BE PUT ON A TOW TRUCK AND TAKEN TO FORD. *TR