NHTSA Complaint #10927619 — 2015 FORD EXPLORER

SPORT MODEL FRONT END HAS HAD A LOUD POPPING/ CREAK NOISE WHEN GOING OVER BUMPS AT A ANGLE AND ALSO SHARP LOW SPEED MANUEVERS ( PULLING INTO TIGHT PARKING SPACE) SINCE IT WAS BASICLY BRAND NEW. LOUD TICKING NOISE FROM FRONT HUBS AT LOW SPEEDS FIRST VISIT TO FORD WAS AT 9,000 MILES THEY COULD NOT DUPLICATE IT. VEHICLE NOW HAS 32,000 MILES ROUGHLY, THE POPPING AND CREAKING HAS GOTTEN WORSE MY WIFE WAS LEAVING WORK AND WAS BACKING OUT OF HER PARKING SPOT AND THE RACK AND PINION LOCKED UP ON HER. MULLTIPLE WANRING LIGHTS CAME ON AND SHE WAS UNABLE TO STEER THE VEHICLE. SHE CALLED ME AND I TOLD HER TO CYCLE THE KEY MULTIPLE TIMES AND SEE IF IT WILL RESET TO BE ABLE TO DRIVE TO MY WORK SO I COULD SCAN IT AND SEE WHAT CODES IT HAS. SHE TOOK SURFACE STREETS TO MY WORK. IT HAD CODES P0022: CAM TIMING OVER RETARTED P052D: COLD START CAM TIMING OVER RETARTED P193E: A/C CLUTCH REQUEST SIGNAL U0121: LOST COMMUNICATION WITH ABS CONTROL MODULE C1B00: STEERING ANGLE SENSOR THIS IS THE SECOND TIME CAM PHASER CODES CAME UP. THEY REPLACED CAM PHASER THIS LAST VISIT AND VEHICLE STILL STUMBLES/MISFIRE FEEL AT IDLE. THEY WERE "UNABLE TO DUPLICATE" RACK AND PINION/ SUSPENSION NOISE. MY WIFE DOES NOT FEEL SAFE DRIVING VEHICLE. IT HAS BEEN GETTING RANDOM HARD SPOTS WHILE DRIVING. I TOOK IT TO ANOTHER LOCAL FORD DEALER AND THEY WANT TO CHARGE ME FOR DIAGNOSTIC IF THEY CANT "DUPLICATE" I JUST GOT DONE PAYING FOR 3 WEEKS OF RENTAL AND CANT RISK SEVERAL HUNDRED MORE DOLLARS TO HAVE THEM, SAY THEY CANT DUPLICATE IT. SO I WILL BE PICKING UP THE EXPLORER AND I AM NOW STUCK WITH A UNSAFE VEHICLE AS THE STEERING COULD "LOCK UP" AGAIN AT ANY POINT. THERE ARE MULTIPLE CASES JUST LIKE MINE THAT I FOUND AND I AM NOT WILLING TO RISK HAVING MY WIFE AND CHILD HAVE THE RACK AND PINION FAIL WHILE SHE IS GOING DOWN THE FREEWAY WE GOT LUCKY WITH IT LOCKING UP WHILE AT LOW SPEED THE FIRST TIME.