NHTSA Complaint #11223160 — 2015 FORD EXPLORER

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT CALLED TOMMIE VAUGHN FORD AT 888-841-4361 (LOCATED AT 1201 N SHEPHERD DR, HOUSTON, TX 77008) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THERE WAS NO PROVISION FOR A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.