NHTSA Complaint #10970422 — 2015 FORD EXPLORER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10970422
Vehicle 2015 FORD EXPLORER
Component SUSPENSION
Date of Incident
Date Filed
Mileage 100 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PR

Consumer Description

MY UNIT IS SUFFERING SINCE DAY ONE FROM THE EXHAUST ISSUE, ALMOST TEXTBOOK TO THE TYPICAL DESCRIPTION IN THE NEWS; UPON ACCELERATION WITH THE A/C ON, THE EXHAUST OF THE VEHICLE GET IN PRESUMABLY THROUGH THE BACK OF THE VEHICLE, WHICH ARE THEN SUCKED INTO THE A/C BY IT'S SUCTION UNITS ON THE BACK AND YOU END UP SMELLING THE EXHAUST GASES FOR A WHILE. THE ISSUE IS SPECIALLY PRESENT WHILE THE DAY IS COLD (MORNINGS AND NIGHTS), ON CLIMBS (INCLINED UPWARDS ROADS) AND SPECIFICALLY UPON ACCELERATION; IT DOESN'T HAVE TO HAVE THE A/C MAX BUTTON ON, THE ROAD TYPE HAS NO INFLUENCE AND ITS RELATIVE SPEED IS NOT A FACTOR BUT RATHER JUST ACCELERATION. I TOOK IT THREE TIMES TO THE DEALER, SPECIALLY AFTER I READ ABOUT THE ISSUE HAPPENING TO OTHER VEHICLES AND THEY SAID WITH THE MODIFICATIONS THEY DID SHOULD BE CORRECTED (EXTENSION OF THE MUFFLER, RE-SEALING THE TRUNK DOOR, OTHER PROCEDURES), BUT IT DIDN'T!. NOW I'M PAYING FOR AN EXPENSIVE CAR WHICH HAS FOULS AND PROBABLY UNHEALTHY ODORS GETTING INTO THE CAR BY ITS OWN DESIGN AND HAVE NO RECALL OR REAL SOLUTION TO MY PROBLEM. PLEASE ISSUE A RECALL OR DEMAND A REAL SOLUTION TO THE PROBLEM BY FORD. IF I WOULD HAVE THE TIME AND MONEY I WOULD HAVE FILED A LAWSUIT AS I FIND ALMOST A RACKET THAT YOU PAY FOR A VEHICLE WITH SUCH A BAD DESIGN FLAW AND NO REAL ACTION TO SOLVE IT FROM FORD. ALSO, IT IS NOT THE ONLY FLAW AS HAVE HAD TO REPAIR THE LINKS OF THE FRONT SUSPENSION (STILL UNDER WARRANTY) ALMOST ON EVERY OIL CHANGE VISIT, THREE TIMES ALREADY, AND THE VEHICLE HAS LESS THAN 30K MILES. PLEASE HELP!!!!

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