2018 FORD EXPEDITION Power Train Problems

The vehicle often feels like it is slipping when it is changing gears at lower speeds. When trying to accelerate quickly getting on the highway, it fails to increase speed. The gas pedal is pressed and the engine revs and it does not increase speed. This has happened more than once and has caused me to nearly be in accidents because I cannot enter the highway as I should. I took it to a dealer initially in 2023 and they repaired the transmission cooler. Was told it was operating as designed after that. Then in 2024 I took it in for the same issue and was told I needed an engine replacement. I paid for an entire engine replacement and was told the issue was fixed. I am now having the same issue and will be taking it back for a 3rd time. My local shop (not the dealer) told...

At approximately 100,500 miles, my 2018 Ford Expedition XLT 3.5L EcoBoost developed loud rattling noises consistent with cam phaser failure. Zeigler Ford confirmed the failed cam phasers on October 20, 2025. These phasers were previously replaced on the vehicle at 51,000 miles on February 10, 2022, at Al Piemonte Ford under the Customer Satisfaction Program 21N03. They used the old phasers HL3Z-6C525-CD which are known to be defective rather than the new updated phasers ML3Z-6C525. Cam phaser failure can cause engine misfires, loss of power, and potential engine damage, creating a serious safety risk, especially at highway speeds. This issue has been reported by multiple Ford Expedition owners, indicating it is not isolated. I request that NHTSA investigate whether this defect warrants a recall or expanded coverage for vehicles like mine that exceed CSP mileage limits. My vehicle has been properly maintained, and the failure is due to a known...

When attempting to pass a slow moving vehicle on a 2 lane highway when driving up a hill the transmission failed to properly shift instead making a loud clunking and grinding sound before eventually managing to shift into a gear. This failure to shift properly meant that the vehicle was unexpectedly without power when trying to change lanes leading to a dangerous situation.

The contact owns a 2018 Ford Expedition. The contact stated that while driving over 40 MPH, the vehicle stalled on two occasions. The contact stated that while driving a roundabout, the vehicle lost motive power. The accelerator pedal was depressed, but the vehicle jerked and was sluggish, and there was no area to pull over to. Upon parking the vehicle, the power train warning light was illuminated. The contact called an independent mechanic who was unable to service the vehicle. The vehicle was taken to the local dealer, where it was diagnosed that the vehicle was jerking due to the CS drum and transmission failure. The vehicle was not repaired. The dealer was not contacted regarding the latest symptoms that the vehicle had displayed. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 93,000.

My vehicle has started to have problems shifting in some gears(3rd & 7th). I have been doing research, and this seems to be a recurring problem for vehicles with the 10r80 transmission. Where this has caused a big safety risk, is that a few times, the vehicle wouldn't move when pushing on the gas after having the foot on the brake after I had already left and been driving it for 5-10 minutes. This has put me at risk of getting hit by oncoming cars since I couldn't get the vehicle to go as it should to cross a road or intersection. My vehicle shows no dashboard warnings that anything is wrong. I have had all regular maintenance done, don't use the vehicle for towing, and I only have 70k miles on the car. Over the years I have had it where it just feels like the vehicle won't shift,...

I was driving down the road at 45 MPH, I pushed the accelerator then my vehicle shifted out of drive to neutral, the RPM increased, the car speed decelerated, then the vehicle put itself back in gear severely downshifted so much that my car lost 20 MPH then the engine returned to normal after a violent shake and loud grinding noise. The car could have caused an accident had there been anyone behind me. Luckily there were no other cars around me. I had the vehicle towed to the dealer. They are unable to duplicate the issue I stated but did indicate a skip in cylinders when they hooked it up. I had the transmission overhauled at 53K when it was not shifting properly. I asked Ford to replace the transmission however they elected to overhaul it. From time to time the transmission would shift odd but nothing of over...

The transmission started jerking and downshifting and and like the brakes was coming on and stoping you and I was pulling out onto the road and it wouldn’t go and I was setting in the middle of the road with oncoming traffic and scared for my life, luckily I didn’t have anyone with me and it moved a little and I was finally able to get it out of the road. This is the problem everyone is having FORD you need to recall these transmissions and replace them with new ones that are better this is a shame and bad business. It is hard enough to afford buying vehicles in this day and time and then it need a transmission that is expensive to replace.

Since November 2024 to date the transmission has reduced power when trying to accelerate thus being unsafe when trying to pull out into traffic. It also will not engage reverse thus again impeding when in traffic. It appears randomly. Verified software has been updated. Ford is saying complete transmission replacement is needed on a vehicle that is only 7 years old.

-The transmission shifts hard and often skips a gear while driving -On slick roads it is easy to loose control from the sudden shift and jerk. -Yes, I have taken it to the dealer and they confirmed the problem and said that it is a known issue. -Yes the dealer has inspected it -There were no warning lamps or messages.

At highway speed the car erratically shifted and lost power most likely due to cdf drum failure in the transmission. It happens randomly due to a known transmission issue. Can you imagine loosing power at hwy speed with a vehicle full of children?

The transmission unexpectedly shifts into neutral while accelerating, particularly between 3rd and 5th gear. This is very dangerous, as the car loses power and stalls. This has led to several close calls, such as when merging into traffic or accelerating from a stoplight, which almost resulted in me being rear-ended or t-boned.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at various speeds, the transmission independently upshifted and then shifted into neutral. The contact stated that the transmission temperature gauge became elevated, and the vehicle shuddered while accelerating. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the transmission was previously replaced twice before owning the vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000.

The transmission is not reliable. The vehicle is shifting erratically and the engine RPMs fluctuate drastically. Our safety is at risk when the vehicle will not accelerate when giving the vehicle gas. It is failing when merging onto highways and climbing hills. It has even begun to experience these issues when downshifting improperly. The FORD dealer has confirmed that the transmission is not performing as originally designed. This seems to be a known problem but FORD is not acknowledging the need to assist the customers. Many other owners of the same vehicle with the 10 speed transmission are experiencing the same problems as reported online. This problem first appeared in our vehicle a few weeks ago but has gotten progressively worse in the last few days.

As I was driving yesterday, my transmission began making a strange noise and did a hard shift. About 1/2 mile later it made the noise again and downshifted to first and would not shift up. I was able to turn off the main road I was on to a side street where I put the car in park and shut it off to look under and around it. Not seeing anything I got back in and started it. I wanted to try to get it into a nearby parking lot, but after being shut off it began shifting again and I was able to get it home. It has had hard shift issues before and lagging response issues, but this is the first time it has done the downshift and noise. I went to some online forums and found multiple people with a similar issue, one of which suggested reporting...

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, and the transmission shuddered abnormally and unexpectedly downshifted. No warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was then towed to a dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,617.

The contact owns a 2018 Ford Expedition. the contact stated that while driving at 65 MPH uphill, the vehicle lost motive power. The contact stated that the vehicle was sputtering, and the wrench symbol was displayed. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted about the failure and referred to the NHTSA Hotline for assistance. The failure mileage was approximately 135,000.

2 instances have occured while driving. Stored codes are P0562 Charging system voltage low and P07E6 Stuck in Park (6/6/2025) and P07E6 Stuck in Park (7/12/2025). I believe the issue may be related to TECHNICAL SERVICE BULLETIN - Momentary Neutral-Out Condition In Drive - 23-2120 Upon acceleration to pass a car, I heard a loud knock, lost power, let off the gas, an Engine failure error flashed on my screen, regained power and was then able to accelerate again. The potential cost could be $5,600 and potentially higher due to labor. Ford's have been plagued by transmission issues year after year. How many vehicles need to be affected before a formal defect investigation focused on the 10R80 transmission can be made.

Recall 24E13 was issued for my vehicle on 4/16/2025 and i had repairs done on my vehicle in march. this recall states that catalytic converters may be replaced unnecessarily and the dealership has agreed with me on this. Ford continues to deny me reimbursement for this issue and I paid +/- 3800 for this repair to be done when I am sure I did not need it now.

The contact owns a 2018 Ford Expedition. The contact stated while driving approximately 70 MPH, the vehicle lost motive power and failed to accelerate as intended. The contact stated that the power train warning light was illuminated. The contact pulled over to the side of the road and restarted the vehicle. The vehicle was then taken to a dealer to be diagnosed and the contact was informed that the catalytic converter and transmission needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and was repaired; however, the failure reoccurred several months later. The manufacturer was notified of the failure. The failure mileage was 156,000.

Component/System That Failed: The 10R80 automatic transmission is malfunctioning. It causes harsh shifting, delayed acceleration, hesitation, and unpredictable surging. These issues have been confirmed as part of Ford’s internal TSB 23-2250, which directly references this transmission defect. The vehicle is available for inspection upon request. Safety Risk: This transmission failure poses a serious safety risk. The hesitation and delay in acceleration occur during merging, turning, and highway driving, which can cause near misses and sudden loss of power. The delayed response time compromises my ability to move safely through traffic. Reproduced/Confirmed: Yes. The issue was confirmed by Liberty Ford in Fayetteville, NC, after I paid for a diagnostic. The service department acknowledged the symptoms but refused to cover the diagnosis or repair under warranty since no recall was showing under my VIN. Inspected by Others: The vehicle has not been inspected by the manufacturer directly or by law enforcement or...

See attached document for complaint.

The contact owns a 2018 Ford Expedition. The contact stated that while the vehicle was parked and occupied, the gear shifter failed to shift into drive(D). The shift system fault message was displayed. The contact exited the vehicle, opened the hood, moved a wire on the transmission, and the vehicle operated as intended. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was taken back to the dealer and test-driven without failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle warranty had expired. No additional assistance was provided. The contact related the failure to an undisclosed TSB. The contact was referred by the manufacturer to the NHTSA Hotline to report the failure. The approximate failure mileage was 88,992.

The contact owns a 2018 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle went into LIMP Mode with the maintenance warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked, and the transmission shifted hard. There was no warning light illuminated. The contact stated that the failure occurred while driving on a busy highway. The contact and five minor children were inside the vehicle during the failure. The contact feared for her and her families safety. The vehicle was taken to the dealer where it was diagnosed with CDF drum failure. The contact was informed that the transmission needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

My wife was driving home from a sports class with my kids in the car. She went to make a left turn against oncoming traffic and the car completely lost power. Pressing the gas did not give any power to the car and the car felt like it was in neutral. if the car did not have enough power at the time of the turn to make it through the oncoming lane, it would have been hit by the oncoming car endangering the lives of the occupants of both vehicles. Our vehicle continued to exhibit the same behavior and I drove it to the dealer. While on the way to the dealer it had 2 powertrain failures before I got it there (30 miles away). The dealership ran diagnostics and said it would be best to get a new tranny as opposed to overhaul since the vehicle only has 90,000...

The contact owns a 2018 Ford Expedition. The contact stated while the vehicle was parked, the gear shifter was shifted into drive; however, the vehicle failed to respond as intended. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 115,000.

I have had several issues with this vehicle throughout the years I have owned it. The current issues I am writing about include: transmission failure and replacement, rear passenger door no longer opening and continued issues with the Catalytic convertors. When it comes to the transmission it was unsafe to drive as the gears continued to slip while driving and cause the vehicle to temporarily loose power. This could have resulted in an accident. The vehicle is currently having the transmission replaced at a repair shop where they confirmed the issues. They will also be looking at the other two issues as well. The door not opening poses a huge safety concern as we are only able to use one rear door for entering and exiting.

2018 Ford Expedition Max 4wd; For the last 4 years I have consistently (1-2x a year) brought this car into a ford dealership for the transmission failing to go into gear at random times while driving under normal conditions. Even though multiple TSB's had been sent out, they "couldn't replicate" or "no codes found" or "the transmission tech is 4–6 weeks out"... nothing was done. Twice while merging into on coming traffic the transmission has been stuck in a gear, will not accelerate or go, and the entire dash illuminates with all the flashing symbols. I'm just glad my children were not in the car with me. It was terrifying. Now, the week of May 18, 2025, I'm back for my annual transmission issue as it stalled on 4/26/2025, and I almost was hit by an 18 wheeler, the ford dealership said "you need a transmission overhaul, TCM reprogram, and...

1. The issue involves the transmission and camshaft components of the vehicle. Despite the fact that both the transmission and camshaft were replaced by the Ford dealership after purchase in 2018, the vehicle continues to experience problems. These components have been inspected by the dealership, and the vehicle is available for further inspection upon request. 2. The vehicle’s loss of power during highway driving and while attempting to accelerate poses a significant safety risk. On several occasions, the vehicle has lost power while making turns or driving on the highway, nearly causing accidents with other vehicles. This has been a very frightening experience for us, as the sudden loss of power could have led to a collision. 3. Yes, the problem has been confirmed by the Ford dealership, which replaced the transmission and camshaft components. However, the vehicle continues to run roughly, indicating that the issues have not been fully...

Cam phaser failure, yes, available for inspection. This disrupts the engine's timing and can lead to oil pressure issues as well as engine stalling or engine damage. Yes, confirmed by ford dealer. No, not been inspected by manufacturer or others. No warning lamps yet but the noise was the first indicator and it began about 6 weeks ago. My 2018 Ford Expedition is experiencing cam phaser failure. I had an extended warranty that i have not reached the mileage for yet but the date causes me not to be able to have it fixed under warranty. This is a very expensive repair and I am finding out more and more of these vehicles in this age range are having the same problems. I would ask that Ford be required to pay for this repair. I have reported this to Ford and received a case number of [XXX] INFORMATION REDACTED PURSUANT...

The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted without warning. The transmission also shifted hard, and the vehicle jerked while driving at various speeds. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The transmission was rebuilt. The following day while driving approximately 65 MPH, the transmission shifted hard, and the contact became aware that transmission fluid was leaking from the vehicle after exiting and inspecting the vehicle. The vehicle was towed to the dealer who diagnosed the vehicle with transmission failure and replaced the transmission. The contact stated that the transmission still shifted hard while driving and the message that the engine was overheating was displayed. The vehicle was returned to the dealer who had rebuilt the new transmission. After having the third repair, the failure...

Cam phaser and timing chain assembly is beginning to fail. Ford has a CSB out on this problem but is unwilling to repair or replace components. Transmission has had to be replaced be cause of failure at 100000 miles. I’ve had to replace the water pump twice on my Expedition. Driver side seat belt no longer retracts.

I cash purchased a 2018 Ford Expedition on [XXX] - I have a 90 day warranty and purchased an extended 2 year warranty. I've taken the vehicle back twice to Auto Nation in Denver Co for transmission issues. The transmissions slips and makes a horrible nose when it shift. I can't drive it due to it being unsafe to drive. I do not feel safe driving the vehicle. Auto Nation continues to declining to repair the vehicle. I've owned the vehicle for 2months and maybe drove it for only 100 miles due to the unsafety. Ford has know issues with these 10speed transmissions. I was never informed by the dealer of these know issues therefore was sold a lemon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In January 2025, we had issues with the transmission not shifting smoothly while out of town. While driving on the freeway at around 65MPH, in traffic, the transmission suddenly downshifted from 10th to either 3rd or 4th gear immediately slowing the vehicle. We almost got rear ended and tried to get over to the shoulder. By the time we could get over, which took about a minute, the transmission recovered itself and went back into the correct gear. We arrived home, took the truck in and was told the transmission needed to be rebuilt. There was a known issue with the transmission in these vehicles. We paid to have the transmission rebuilt. In April 2025, we heard rattling in the engine. We took it in and was told the Cam Phasers were bad and needed to be replaced. Another known issue. We have had the cam phasers replaced in 2020...

The contact owns a 2018 Ford Expedition Max. The contact stated that while driving at various speeds, the vehicle was jerking slightly. The vehicle was taken to the dealer, where the transmission computer software was updated; however, the failure recurred while driving. The vehicle was taken back to the dealer, where the contact was informed that the vehicle was attempting to learn the contact's driving pattern and was operating as designed. The contact stated that while driving approximately 55 MPH, the vehicle jerked and experienced an unintended transmission downshift into first gear. A message advising that the power train was disabled and to take the vehicle to the dealer was displayed. The contact stated that the failure recurred several times while driving, causing the contact to sustain whiplash and neck pain. The contact stated that she was already afflicted with osteoporosis on the neck and spine, and her husband was...

Transmission issue: Vehicle will sometimes not go into gear. When I pull out into traffic sometimes vehicle will not go into gear. Mostly occurs with 2nd and 4th gear but has happened with other gears as well. Also when shifting g into gear sometimes it takes a while and sometimes he vehicle jerks during shifting.

The car will drop into neutral while on the highway. This happens mostly when trying to accelerate to merge into traffic, down shifting to pass someone etc. Once the car goes into neutral you lose all power. This presents a safety risk as you can be trying to pass someone or merge into traffic and your vehicle stops accelerating. This happened to me when trying to merge onto a busy freeway. I had to pull to the side to avoid getting into an accident. Then once on the side of the road i had to get the car back into gear and then work to merge from a dead stop. Apparently this is a known issue called a neutral out. Once this happened to me the transmission had to be rebuilt.

The transmission suddenly and violently knocked from drive into neutral while driving. I had the vehicle towed home, and have been driving it until the suspect part finally breaks for good.

I bought the vehicle used with 108,xxx miles on it in May of 2024. In July I had in the repair shop for one issue and noticed there was an issue with the Auto Start/Stop. When the Auto Start/Stop is engaged and the brake is depressed it jams into first gear like a standard vehicle when the clutch is released to early. Transmission fluid was checked to be low so it was refilled. I was told to change my driving habits, which is what I did. I no longer use it because it still has the issue. Move forward to December 2024. I was driving and realized it was skipping 2nd, 4th, and sometimes 6th gears. Upon further research I found that it was normal to happen. When I was driving it home on February 20 I lost 1st, 2nd, and 3rd gear. I was close enough home where I...

What component or system failed or malfunctioned TRANSMISSION, and is it available for inspection upon request YES How was your safety or the safety of others put at risk? I WAS DRIVING ON A MAJOR 8 LANE HIGHWAY AND COULD NOT EXCELERATE SAFTLY TO GET OUT OF THE WAY OF TRAFFIC Has the problem been reproduced or confirmed by a dealer or independent service center? YES Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? YES, MANUFACTURER FORD & AAMCO TRANSMISSION Were there any warning lamps, messages or other symptoms of the problem prior to the failure, NO and when did they first appear THE CHECK ENGINE LIGHT CAME ON RIGHT AFTER THE TRANSMISSION STOPPED WORKING PROPERLY. FIRST THE TRANSMISSION WOULD NOT EXCELERATE AND THEM THE CHECK ENGINE LIGHT CAME ON THIS TRANSMISSION HAS FAILED 3 TIMES KEEPS LEAVING ME STRANDED ON THE SIDE...

The truck suddenly loses power while driving. Then goes back to normal. Most recently but not only time I lost power on interstate, the dash blinks see manual. I was almost hit by vehicle behind me as i was unable to continue accelerating. Similar recalls for my year and make of vehicle include powertrain control module reprogram for cam phaser rattle and automatic engine idle shutdown.

The 10R80 transmission does not work. This is a know problem with Ford, would be nice for them to actually take action and fix the problem they know they have. They have replacement part that fixes the problem, would be nice for them to stand behind their car.

The contact owns 2018 Ford Expedition. The contact stated that while driving uphill at 35 MPH, the transmission struggled to shift into gear, and upon depressing the accelerator pedal the RPM became elevated, until the transmission shifted into gear allowing to vehicle to continue driving. The contact stated that the message "See Owner’s Manual" was displayed. The contact drove the vehicle to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission control module had failed and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 122,000.

Ford had to rebuild rear differential. The transmission failed, too. Both unacceptable especially at 62k miles and zero utility usage including trailering or 4wd.

Transmission delays or goes into neutral when accelerating. I have had a couple close calls when making left hand turns across 2 way roads. Another close call during a merge where the vehicle seemed like it just decided not to go. I research the issue and found TSB23-2250. This should be a safety recall and not just a service bulletin. Ford knows they installed faulty products on the roads and could leave to very serious accidents. This TSB is not a wear and tear item, this is due to faulty programming and parts. GM uses the same transmissions on their products with out nearly as many issues as ford.

I am writing to express my dissatisfaction with the response I have received regarding the cam phaser replacement for my 2018 Ford Expedition. Why is my vehicle not covered under the Cam Phaser Customer Satisfaction Program 21N03, where 100% of the amount was covered under this program. I had my vehicle diagnosed from Malloy Ford with TSB 23-2148 VCTS replacement. My vehicle has extremely low mileage for being a 2018 with only 44,000 miles. After contacting Ford Motor Company’s Customer Service, I was informed that the faulty cam phasers on my vehicle are not showing under the Field Service Action report. I am aware that for the cam phasers to be marked as faulty within the Field Service Action (FSA) records, the issue must first be diagnosed and repaired under the 21B10 Powertrain Control Module (PCM) program for the Cam Phaser Rattle. Once this procedure has been performed, if the...

I was on a road trip of about 900 miles. My vehicle at the time had 103,000 miles. All maintenance service intervals had been complied with since I purchased vehicle new. About half way through the trip the transmission started acting up. I was on the highway between 75 and 80 mph when it suddenly downshifted in a jerk then it failed to accelerate. This whole time I was pressing the gas pedal and my speed continued to drop and the vehicle jerking forward and back. I was able to put it in “manual” selectable speed and regain control. I had the vehicle inspected at my destination and the dealer could find no fault codes and fluid check was good. My vehicle continued random jerky shift changes at the most dangerous times. I still got no check engine light or any such failure or service alerts. On my return trip...

When oil in the transmission is still cold, even when engine has wormed up to operation temperature, the transmission is shifting hard, specifically it shifts the hardest from 4th gear into 5th. For a moment car has no acceleration, and then it slams into a 5th gear. I also noticed that the transmission shifts from 4th into 1st, then into 5th. It lasts about 30 seconds. It casing a safety issue when I merge onto a busy road, and try to get up to speed, car would not respond for those 30 seconds causing traffic to catch up and slam on their brakes to avoid rear ending my vehicle.

Transmission Issue: We have experienced clicking with our transmission for years and have expressed our concerns to our Ford service department. Their response has always been that it was normal. Now our vehicle has started to lose power when shifting between 2 and 4 gear. The vehicle will lose all power, for anywhere between 3 and 7 seconds, and then violently shift into gear and launch forward. The RPM's will stay around 3-4 thousand for 2 to 3 seconds and then the transmission will operate normally. It is very infrequent, but it has happened on very dangerous roads such as [XXX] and [XXX] in California. It is very scary when it happens, and I fear that I will be rear ended because of it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Since purchasing the vehicle we have had extensive issues with the driveability of the car. Leading up to the eventual full transmission replacement, we surfaced the issues below repeatedly for over a year and a half. Yet, we were always told "everything is fine" "we couldn't duplicate what you are describing" or "the vehicle has to learn how you drive". Biggest Issues: - Poor shifting of gears with sudden jerking and/or random accelerations - Vehicle not accelerating - acts stuck - Loss of 'power' vehicle does nothing - Eventually complete transmission failure in the middle of an intersection The transmission was completely replaced in Fall of 2023. Mind you this was only after I elevated my concerns to Ford Corporate who sent a specialist to investigate. Only then did Koons Ford acknowledge that yes there is a "big problem". Yet, since the repair the jerking and power issues have continued....