NHTSA Complaint #11664235 — 2018 FORD EXPEDITION

My wife was driving home from a sports class with my kids in the car. She went to make a left turn against oncoming traffic and the car completely lost power. Pressing the gas did not give any power to the car and the car felt like it was in neutral. if the car did not have enough power at the time of the turn to make it through the oncoming lane, it would have been hit by the oncoming car endangering the lives of the occupants of both vehicles. Our vehicle continued to exhibit the same behavior and I drove it to the dealer. While on the way to the dealer it had 2 powertrain failures before I got it there (30 miles away). The dealership ran diagnostics and said it would be best to get a new tranny as opposed to overhaul since the vehicle only has 90,000 miles and is less than 7 years old. We ended up getting it towed to a local transmission shop who confirmed the diagnostic. They said the seal on the CDF drum plate failed and there was nothing that could be done to stop it. The tranny was rebuilt with all new parts, half a dozen of them upgraded parts from Ford. Upon researching the symptoms, I found this vehicle exhibited a neutral out condition and Ford wrote a technical service bulletin because this issue is so common. I'm frustrated because my family could have been seriously injured or killed because of a known issue that Ford knows about yet chooses to not fix even though this issue puts passengers in life threatening situations. I would not have known about this issue prior to my car exhibiting the neutral out behavior. My local transmission shop has all the parts that were taken out of the transmission and they are available for inspection.