NHTSA Complaint #11646063 — 2018 FORD EXPEDITION

I bought the vehicle used with 108,xxx miles on it in May of 2024. In July I had in the repair shop for one issue and noticed there was an issue with the Auto Start/Stop. When the Auto Start/Stop is engaged and the brake is depressed it jams into first gear like a standard vehicle when the clutch is released to early. Transmission fluid was checked to be low so it was refilled. I was told to change my driving habits, which is what I did. I no longer use it because it still has the issue. Move forward to December 2024. I was driving and realized it was skipping 2nd, 4th, and sometimes 6th gears. Upon further research I found that it was normal to happen. When I was driving it home on February 20 I lost 1st, 2nd, and 3rd gear. I was close enough home where I was able to get home. When I got home I restarted and still had no lower gears. I let it sit for a couple of hours and drove it again and I had the normal gear shift. I called the dealership and had an appointment scheduled. I was told from that appointment a brand new transmission was needed or a transmission overhaul was needed to fix the issue. I was told to contact Ford Customer Support to find out if there were any options about the warranties that may be out there or recalls about the 10-speed transmission. When I called Ford about the possibility of my 10-speed transmission being under the recall for the transmission I was told that because the VIN did not need to recalled. Upon further research I have found multiple people with this issue in this vehicle. Ford would not cover anything as the vehicle is out of warranty and over 100,000 miles. I was told to file a claim with NHTSA because of the risk it may cause others, but at this time there was nothing more that could be done.