NHTSA Complaint #11654122 — 2018 FORD EXPEDITION

In January 2025, we had issues with the transmission not shifting smoothly while out of town. While driving on the freeway at around 65MPH, in traffic, the transmission suddenly downshifted from 10th to either 3rd or 4th gear immediately slowing the vehicle. We almost got rear ended and tried to get over to the shoulder. By the time we could get over, which took about a minute, the transmission recovered itself and went back into the correct gear. We arrived home, took the truck in and was told the transmission needed to be rebuilt. There was a known issue with the transmission in these vehicles. We paid to have the transmission rebuilt. In April 2025, we heard rattling in the engine. We took it in and was told the Cam Phasers were bad and needed to be replaced. Another known issue. We have had the cam phasers replaced in 2020 under warranty. We had them reprogrammed again in 2022 for a recall. Now we are having to replace them again out of pocket. We again, paid for the repairs and got the vehicle back. I called Ford customer service and asked about any programs or reimbursement for these known issues. (Ref # [XXX]) I was told there are none at this time, despite Ford knowing they have issues. Ford has done nothing to correct the problems, but is obviously aware of the issues. Our vehicle only has about 50K miles and has had the most repairs on any vehicle that I've ever owned. We have already purchased the vehicle, and I'm having to "purchase" it a second time with the high cost of repairs. At the very least, Ford should repair the defective parts and cover the cost of such repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)