2020 FORD ESCAPE Seats Problems

The passenger front seat handle to let the seat recline broke off. There has to be some kind of defect to the way it was put together.

The driver's seat has something protruding (seat heater?) into your tailbone which causes pain and discomfort. The constant adjusting to get comfortable (grabbing the steering wheel to pull myself forward) and slower reaction due to pain and numbness is a hazard waiting to happen. I have not addressed this with my local dealership as they had my car for 7 weeks and only fixed the recall issue (window switch) and none of the other 5 issues I took it in for.

The seat heating element is stuck up out of the seat pushing into the person driving.

The contact owns a 2020 Ford Escape. The contact stated that the driver’s side door was emitting a clicking sound while the door was moved. The contact stated that the door weld had fractured. The window failed to roll up automatically due to the failure. The back of the driver’s side seat had started tearing which exposed the frame of the seat. The contact took the vehicle to the dealer who replaced the door however, the failure persisted due to parts from the old door being used to secure the new door. The seat had not been repaired. The dealer was informed of the failure however, the vehicle had not been taken to the dealer for additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.

THE SEATS HAVE METAL PROTRUDING FROM THE REAR PORTION WHERE YOUR TAILBONE WOULD REST. IT'S NOT JUST UNCOMFORTABLE, IT BECOMES PAINFUL THE LONGER YOU DRIVE. I WAS TOLD THE SEAT HEATERS WERE IMPROPERLY INSTALLED IN THE BEGINNING OF THE MANUFACTURE PROCESS FOR 2020 FORD ESCAPES. IF THEY KNOW THEY INSTALLED THEM INCORRECTLY, WHY WON'T THEY FIX THEIR MISTAKE?

THE DRIVER'S SEAT IS EXTREMELY UNCOMFORTABLE. THERE IS A LUMP OR BULGE IN THE BACK PART OF THE BOTTOM CUSHION THAT HITS YOUR TAILBONE.

THE SPRINGS OR BAR AT THE BACK OF THE BOTTOM SEAT OF THE DRIVERS SEAT IS POKING UP AND I HAVE TO ADJUST CONSTANTLY WHILE DRIVING AS IT HURTS. VERY UNSAFE TO HAVE TO CONSTANTLY CHANGE POSITIONS TO TRY AND NOT HURT. A PICTURE WILL NOT SHOW WHAT IS HAPPENING WHEN THE SEAT IS SAT ON.

THE REAR VIEW/BACKUP CAMERA HAS NOT WORKED SINCE THE DAY WE DROVE IT HOME. IT WILL WORK INTERMITTENTLY BUT MOST OF THE TIME IT SHOWS WAVY LINES ACROSS THE SCREEN. OCCASIONALLY AFTER SHIFTING FROM REVERSE TO DRIVE, THE CAMERA WILL START WORKING BUT THE REAR VIEW PICTURE WILL REMAIN ON THE SCREEN EVEN WHILE IN DRIVE! THERE IS ALSO A STRANGE HUMP IN THE DASH ON THE PASSENGER SIDE AS IF SOMETHING IS PUSHING UP FROM UNDERNEATH. THE DEALER WAS CONTACTED THE DAY AFTER PURCHASE AND WE WERE TOLD TO BRING THE VEHICLE BACK FOR INSPECTION. NOW WE ARE TOLD THAT PARTS ARE NOT AVAILABLE AND THEY DON'T KNOW WHEN THEY WILL BE. FORD HAS BEEN CONTACTED AND WE ARE GETTING NO HELP FROM THEM EITHER. WE HAVE A BRAND NEW, EXPENSIVE, DEFECTIVE, AND POTENTIALLY DANGEROUS VEHICLE. IT ALSO HAS THE STRANGE LUMP IN THE DRIVER'S SEAT THAT OTHERS HAVE...

THE DRIVERS SEAT (BOTTOM CUSHION) HAS A PIECE OF METAL OR HEAVY WIRING, ABOUT 2 INCHES LONG, AT THE BACK OF THE SEAT, WHERE YOUR TAILBONE IS. THE WIRE IS EASY TO FIND (IT RUNS BACK TO FRONT) UNDER THE SEAT MATERIAL. IT IS VERY UNCOMFORTABLE WHEN DRIVING. I TOOK IT BACK TO THE FORD DEALER I LEASED IT FROM AND THEY CHECKED OTHER 2020 ESCAPES AND THEY WERE THE SAME. THE SERVICE DEPARTMENT SAID THERE ISN'T ANYTHING THEY CAN DO UNTIL THERE IS A RECALL. I CALLED FORD CUSTOMER SERVICE AND HE SAID HE WOULD NOTE THE PROBLEM. I DREAD SITTING IN THE SEAT BUT I LOVE THE CAR.