2020 FORD ESCAPE Forward Collision Avoidance Adaptive Cruise Control Problems

23 NHTSA complaints on file

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Forward Collision Avoidance Adaptive Cruise Control Issues in the 2020 FORD ESCAPE

23 forward collision avoidance adaptive cruise control complaints have been filed with NHTSA for the 2020 FORD ESCAPE. Of these, 0 involved a crash, 1 involved a fire, and 0 resulted in injury.

23
Complaints
0
Crashes
1
Fires
0
Injuries
0
Deaths

All Forward Collision Avoidance Adaptive Cruise Control Complaints

#11688117 |
.After activating the cruise control on the freeway for a few minutes, the cruise control deactivated and displayed the "Adaptive Cruise Not Available" message on the dashboard, immediately lowering the speed. Additionally, the sunroof interior stopped working after opening it. The bar that helps retract the sunroof interior came loose, and Ford says the repair is not covered under the extended warranty. There was also a problem with the rear seat belts, which displayed a warning: "REAR BELT MONITOR FAULT. SERVICE REQUIRED."
#11684265 |
My Adaptive Cruise Control, Blind Spot Warning, Rear Cross Traffic Warning, Pre Collision warning all quit working and just flash across the screen, my light indicators for blind spot on my side mirrors quit working, my back up camera just has a bluescreen, there is no audio so no alerts can be heard and my sync doesnt work it has the screen but wont let you hear anything so yes I drive a bit away to work not having these features has been a major safety concern I have almost backed into someone because they were in my blind spot and no warning lights or warning sounds I have perviously went to a dealership for four active recalls they only look at the powertrain one there was one about spot welds nothing was done about either they broke like within the first few months of me having the car I...
#11657542 |
Start vehicle an error start popping up, I have to cook OK to clear them. Lots of features that are not available, including hill assist, awd, cruise control. AWD module failure Is it available for inspection upon request? Yes How was your safety or the safety of others put at risk? Yes awd and pre-collision assist are not available. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes several errors start cycling through allowing the driver to click OK. Hill Start assist not available Pre-collision assist, not available Service advance trac AWD fault service required See Manual
#11654670 |
I was driving to work like normal this morning when an error message popped up that stated my All Wheel Drive had been turned off. It then gave another error message stating my hill parking assist had been turned off, and my cruise control is no longer functioning. Due to this I feel unsafe driving. This has happened to many other friends and family members that have owned this vehicle.
#11645649 |
First Ford had issues a Customer Satisfaction Program 21B19 was issued to all Ford dealers on April 9, 2021. Then they put out a TSB 23-2061 which my vehicle is part of but says it is not covered under warranty. There are MANY 2020 FORD ESCAPES with this issue. Seems to be just gas vehicles 1.5 and 2.0l engines. My vehicle was not covered along with many other vehicles. Then they even put out a The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired.
#11643623 |
AWD module not working was on screen after starting vehicle plus other codes about adaptive cruise control
#11639806 |
Receiving multiple errors and Ford determined it is the AWD module that needs to be replaced. However, they say my vehicle is not included in the recall based on vehicle identification number.
#11610875 |
The entire advanced track system quit working. Sometimes if you turn the vehicle off and on a bunch of times it will work until you turn off the vehicle.
#11592708 |
Took in the vehicle to be inspected and Ford said the AWD module isn't working. It states my AWD is off and not functioning.
#11591103 |
Two notifications come up on the screen after vehicle is started. Front camera fault service required. Pre-collision assist not available. This started right after pre collision assist went off on 05/13/2024. There has been no inspection on the vehicle
#11585658 |
At 25,768 miles, multiple warning messages appeared including: service advanced track, 4WD fault, no cruise control ability, no pre-collision assist, hill side assist fault, and no traction control. BC self test was performed by a mechanic. The vehicle was purchased 3 months prior at the same dealership that performed the test. Results: No communication with AWD module found. The issue was AWD module faulty. AWD module was replaced and reprogrammed. The issue was not covered under the power train warranty (available for 5 years, 40,000 miles) due to the problem relating to the electrical system.
#11583989 |
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 30 MPH with the driver assist cruise control activated, the vehicle was slowing down for traffic ahead. The contact stated that the driver assists automatically engaged the brakes but as the vehicle neared the rear end of the vehicle ahead the vehicle independently accelerated. The contact manually depressed the brake pedal which disengaged the driver assist cruise control function. The contact stated that the failure was a recurring failure. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that sensors for the driver assist function needed to be replaced. The vehicle was repaired. The contact stated that the failure of the driver assists function reoccurred. Additionally, the contact stated that her Forward Collision Avoidance feature was intermittently being activated without another vehicle...
#11563663 |
The AWD module (LX6Z 7P238 AANP MODULE) went out on my 2020 Ford Escape. One day when starting my car several warnings popped up on the screen. The warnings were “AWD off”, “Pre-collision assist not available”, “Service Advanced Trac”, “AWD fault service required”, “Up hill assist not available” “Traction control system fault or not available?” and the wrench on the dashboard lit up. After googling the issue I found other 2020 Escape owners with the same problem. They all had to have the AWD MODULE replaced. Ford even recalled a select few 2020 Escapes for this issue, even though many more are having the same issue with not many miles on them. Called Ford to get in for a diagnostic and informed them what warnings were flashing. They confirmed it was the AWD MODULE causing the issue and replaced it. The cost was $835.14. Since AWD and traction control were...
#11560829 |
Forward-looking camera image processing moduel A malfunction
#11559637 |
Drivers door making noises. I was given the option WHOLE new door- total cost $2900 - I have to pay $1635 for NEW door which by the way will not match my car color as car 3 - 4 years old! SSM 50150 from national highway traffic safety administration. They also offer another solution to solve the problem. Ford should offer a better solution as shabby workmanship
#11557973 | Fire
I just pulled in my driveway of my home open car door saw smoke and I looked under engine I saw flames that's when I close garage door and call 911 by the time they get there my car engine was burned out.
#11552019 |
My AWD module went out and several features of my vehicle were in-operable. I have read that this is a common problem with this vehicle, and it tends to happen around the same mileage. The failure of this module makes the pre-collision assistance fail
#11548176 |
The front radar that enables collision avoidance, adaptive cruise control, etc. has failed. It first started as an intermittent problem that quickly progressed to a total failure. The vehicle was not involved in an accident or any misuse that would cause this problem.
#11546288 |
Out of no where I got codes for a AWD system fault, pre collision fault and hill start and traction assist fault.
#11542695 |
While travelling we got a message on our dasboard stating that the AWD had a fault and needed to be serviced. We called the dealership and they said it was okay to continue to drive the vehicle. However, we made the soonest appointment available with the dealership, thinking we were still under warranty. We received other warning messages: hill assist not working, pre-collision assist not working, auto hold not working, advance auto trac needs servicing, see manual, get system serviced. The cruise, or speed control also stopped working. We drove 1,100 miles with all of this going on trying to get back home. We went to have it checked out at tje dealer on 9/5/2023. We found out it is not under warranty. It cost us $195 for the computer to tell us it is the AWD module and, Ford wants another $800 to fix it. We found an article...
#11534535 |
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
#11525754 |
AWD Fault Service Required popped up on screen. Which Then resulted in others system failures such as auto start. Stop cruise control emergency breaking. I was within manufacturer powertrain warranty, but was told it was not covered under the powertrain warranty.
#11385973 |
WHILE CRUISE IS ENGAGED WHEN DRIVING DOWN THE HIGHWAY, IT WILL RANDOMLY GET "CANCELLED" AND THEN WILL REENGAGE RANDOMLY. THIS OCCURRED 4 TIMES IN A 5 MINUTE PERIOD EVEN WHEN THERE IS NO TRAFFIC AROUND.

Other 2020 FORD ESCAPE Problem Areas

Structurebody 485 complaints Unknown Or Other 273 complaints Power Train 184 complaints Electrical System 138 complaints Engine 92 complaints Structurebodydoor 89 complaints Fuel System Gasoline 88 complaints Fuelpropulsion System 51 complaints Structure 46 complaints Structurebodydoorhinge And Attachments 36 complaints Forward Collision Avoidance Warnings 35 complaints Latcheslockslinkagesdoorslatch 30 complaints Service Brakes 27 complaints Visibilitywiper 25 complaints Latcheslockslinkages 21 complaints Forward Collision Avoidance Automatic Emergency Braking 20 complaints Vehicle Speed Control 17 complaints Steering 16 complaints Wheels 15 complaints Air Bags 10 complaints Seat Belts 10 complaints Lane Departure Blind Spot Detection 9 complaints Seats 9 complaints Suspension 7 complaints Back Over Prevention Warnings 6 complaints Engine And Engine Cooling 6 complaints Exterior Lighting 5 complaints Service Brakes Hydraulic 5 complaints Visibility 5 complaints Visibilitysunmoon Roof Assembly 5 complaints Back Over Prevention 4 complaints Lane Departure Assist 4 complaints Power Trainautomatic Transmissiongear Position Indication Prndl 4 complaints Tirespressure Monitoring And Regulating Systems 4 complaints Visibilitypower Window Devices And Controls 4 complaints Forward Collision Avoidance 3 complaints Lane Departure Warning 3 complaints Parking Brake 3 complaints Power Trainautomatic Transmission 3 complaints Structurebodyhatchbackliftgate 3 complaints Back Over Prevention Rearview System Braking 2 complaints Back Over Prevention Sensing System Camera 2 complaints Electronic Stability Control Esc 2 complaints Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor 2 complaints Firerelated 2 complaints Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm 2 complaints Service Brakes Airantilockabs Warning Light 2 complaints Tires 2 complaints Electrical System12v24v48v Battery 1 complaint Electrical Systemadas 1 complaint Electrical Systemignition 1 complaint Electrical Systeminstrument Panelspeedometerodometersensorsending Unit 1 complaint Electrical Systempropulsion Systemtraction Batterymanagement Systemenergy Control Module Bmsbecmsoftware 1 complaint Electrical Systemsoftware 1 complaint Engine And Engine Coolingexhaust Systememission Control 1 complaint Engine And Engine Coolingexhaust Systememission Controlgas Recirculation Valve Egr Valve 1 complaint Equipmentelectricalnavigational Systemglobal Positioning System 1 complaint Forward Collision Avoidance Adaptive Cruise Controlsoftware 1 complaint Forward Collision Avoidance Sensing System Camera 1 complaint Fuel System Dieselfuel Injection System 1 complaint Fuel System Gasolinefuel Injection System 1 complaint Fuel System Gasolinefuel Injection Systemthrottlebodymanifold 1 complaint Fuel System Gasolinestorageevaporative Emissionscanister 1 complaint Lane Departure Lane Keep Steering Assist 1 complaint Latcheslockslinkagesdoorslock 1 complaint Latcheslockslinkagesfuelingcharging Doorhatchport 1 complaint Otheri Am Not Sure 1 complaint Power Trainautomatic Transmissioncontrol Modulesoftware 1 complaint Power Trainautomatic Transmissiontorque Converter 1 complaint Power Traindriveline 1 complaint Power Traintransfer Case 4 Wheel Drive 1 complaint Service Brakes Airantilock 1 complaint Traction Control System 1 complaint Vehicle Speed Controlaccelerator Pedal 1 complaint Visibilitydefrosterdefoggerhvac Systemair Handlerchamber Ducts And Valves 1 complaint Visibilitydefrosterdefoggerhvac Systemcompressor 1 complaint Visibilityglass Siderear 1 complaint Visibilitywindshield 1 complaint Wheelslugsnutsboltsstuds 1 complaint
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