NHTSA Complaint #11688117 — 2020 FORD ESCAPE FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Complaint Details

ODI Number	11688117
Vehicle	2020 FORD ESCAPE
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	August 4, 2025
Date Filed	September 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

.After activating the cruise control on the freeway for a few minutes, the cruise control deactivated and displayed the "Adaptive Cruise Not Available" message on the dashboard, immediately lowering the speed. Additionally, the sunroof interior stopped working after opening it. The bar that helps retract the sunroof interior came loose, and Ford says the repair is not covered under the extended warranty. There was also a problem with the rear seat belts, which displayed a warning: "REAR BELT MONITOR FAULT. SERVICE REQUIRED."

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#11643623 — February 19, 2025 — AWD module not working was on screen after starting vehicle plus other codes about adaptive cruise control

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