NHTSA Complaint #11563663 — 2020 FORD ESCAPE

The AWD module (LX6Z 7P238 AANP MODULE) went out on my 2020 Ford Escape. One day when starting my car several warnings popped up on the screen. The warnings were “AWD off”, “Pre-collision assist not available”, “Service Advanced Trac”, “AWD fault service required”, “Up hill assist not available” “Traction control system fault or not available?” and the wrench on the dashboard lit up. After googling the issue I found other 2020 Escape owners with the same problem. They all had to have the AWD MODULE replaced. Ford even recalled a select few 2020 Escapes for this issue, even though many more are having the same issue with not many miles on them. Called Ford to get in for a diagnostic and informed them what warnings were flashing. They confirmed it was the AWD MODULE causing the issue and replaced it. The cost was $835.14. Since AWD and traction control were disabled it made the vehicle dangerous to drive in slippery conditions. With the uphill assist disabled, that also made it more dangerous. The safety feature, Pre-collision assist, being disabled put my family and others in danger. Since replacing the Module all the warnings have stopped and everything seems to be back to normal. Ford is aware of this issue and is not taking responsibility for installing faulty AWD modules.