NHTSA Complaint #11283051 — 2020 FORD ESCAPE SEATS

Complaint Details

ODI Number	11283051
Vehicle	2020 FORD ESCAPE
Component	SEATS
Date of Incident	November 25, 2019
Date Filed	November 30, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE DRIVERS SEAT (BOTTOM CUSHION) HAS A PIECE OF METAL OR HEAVY WIRING, ABOUT 2 INCHES LONG, AT THE BACK OF THE SEAT, WHERE YOUR TAILBONE IS. THE WIRE IS EASY TO FIND (IT RUNS BACK TO FRONT) UNDER THE SEAT MATERIAL. IT IS VERY UNCOMFORTABLE WHEN DRIVING. I TOOK IT BACK TO THE FORD DEALER I LEASED IT FROM AND THEY CHECKED OTHER 2020 ESCAPES AND THEY WERE THE SAME. THE SERVICE DEPARTMENT SAID THERE ISN'T ANYTHING THEY CAN DO UNTIL THERE IS A RECALL. I CALLED FORD CUSTOMER SERVICE AND HE SAID HE WOULD NOTE THE PROBLEM. I DREAD SITTING IN THE SEAT BUT I LOVE THE CAR.

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#11414262 — April 28, 2021 — THE SEATS HAVE METAL PROTRUDING FROM THE REAR PORTION WHERE YOUR TAILBONE WOULD REST. IT'S NOT JUST UNCOMFORTABLE, IT...

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