2024 CHEVROLET SILVERADO 2500 — Problems, Recalls & Safety Data

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N/A

Safety Rating

185

Owner Complaints

2 Crashes

3

Recalls

ACTIVE RECALL

63

Service Bulletins

0

Investigations

Overview of the 2024 CHEVROLET SILVERADO 2500

The 2024 CHEVROLET SILVERADO 2500 has received a total of 185 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH, STEERING. 63 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Electrical System (41 complaints), Service Brakes (37 complaints), and Power Train (29 complaints).

Recalls for the 2024 CHEVROLET SILVERADO 2500

NHTSA has recorded 3 recalls for the 2024 CHEVROLET SILVERADO 2500, potentially affecting up to 705,558 vehicles.

Recall 24V894000 — LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

| 131,231 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado HD 2500, 3500, and GMC Sierra HD 2500, 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in Park.

Consequence: An unlatched tailgate may open and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed December 17, 2024. Owners may contact Chevrolet customer service at...

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Recall 24V060000 — LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

| 570,434 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.

Consequence: An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.

Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at...

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Recall 23V549000 — STEERING

| 3,893 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles. The steering gear shaft may fracture and disconnect from the steering arm.

Consequence: A steering arm that disconnects may result in a total loss of steering control, increasing the risk of a crash.

Remedy: Dealers will inspect and replace the steering gear, if necessary, free of charge. Owner notification letters were mailed September 22, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall...

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Owner Complaints for the 2024 CHEVROLET SILVERADO 2500

185 complaints have been filed with NHTSA for the 2024 CHEVROLET SILVERADO 2500. Below is a breakdown by vehicle component.

Most Recent Complaints

#11716445 | POWER TRAIN | | N/A miles
When driving, between the speeds of 40-50mph, the wheels would lock up without warning. This happened 4 times during the month of January, sometimes in 4wd. This occurred at speed when the vehicle seemed to be upshifting. Control of the vehicle would be lost during the lockup as the wheels would stop rotation entirely and rather violently. Check engine light came on after the 4th incident, reducing power and a code of P0747 "Pressure Control Solenoid "A" Stuck On". The transmission valve body was repaired by the local Chevrolet dealership under powertrain warranty. This is a known issue on previous years of this truck with the same transmission but has not been expanded to cover this vehicle. Thankfully, I was able to maintain contorol and was not in traffic when this occurred. I notified the dealer that the vehicle was shifting very hard during the last visit but no codes or issues were found at that time indicating an issue.
#11716445 | VEHICLE SPEED CONTROL | | N/A miles
When driving, between the speeds of 40-50mph, the wheels would lock up without warning. This happened 4 times during the month of January, sometimes in 4wd. This occurred at speed when the vehicle seemed to be upshifting. Control of the vehicle would be lost during the lockup as the wheels would stop rotation entirely and rather violently. Check engine light came on after the 4th incident, reducing power and a code of P0747 "Pressure Control Solenoid "A" Stuck On". The transmission valve body was repaired by the local Chevrolet dealership under powertrain warranty. This is a known issue on previous years of this truck with the same transmission but has not been expanded to cover this vehicle. Thankfully, I was able to maintain contorol and was not in traffic when this occurred. I notified the dealer that the vehicle was shifting very hard during the last visit but no codes or issues were found at that time indicating an issue.
#11715545 | POWER TRAIN | | 54,000 miles
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the vehicle entered LIMP Mode. During the failure, the transmission became stuck in 5th gear, and the vehicle operated at reduced speeds. The vehicle was turned off but failed to immediately restart. After approximately 15 minutes, the vehicle restarted, and the failure was self-corrected. The failures had occurred while hauling a heavy load and while not carrying a load. The message "Decreased Acceleration" was displayed, and the check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The transmission fluid was flushed and refilled, but the failure persisted. The manufacturer was not yet notified of the failure. The failure mileage was 54,000.
#11714739 | UNKNOWN OR OTHER | | N/A miles
My husband and I were driving his Chevy Silverado with our two dogs in the back. Without any warning or any alert, our vehicle came to a complete stop in the middle lane on a three lane highway. Not a slow stop where there was any time. I’m confirming immediate. At that time, the vehicle would not move at all for almost 5 minutes. As we sat there praying to God that we wouldn’t die as tractor trailers and other vehicles came flying past missing us by inches. It’s truly a miracle that no one was killed. He put truck in neutral and pressed start button and was not able to go any faster then 5 mph and once again a miracle we were able to make it to shoulder of highway without being hit. The vehicle was shaking excessively and flashing things like emissions, traction, as our videos and pictures will show when we made it to side of highway. This is a disgrace that any vehicle would ever be manufactured with this outcome. I am deeply grateful that my husband and I and our two dogs are alive and not injured but this should NEVER happen again.
#11713133 | ELECTRICAL SYSTEM | | N/A miles
The check engine light goes on continously and it goes to limp mode. The truck cannot be driven daily and most of the time is in the dealer fixing the updates or computer. It is not an equipment problem but a computer problem.

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Safety Rating for the 2024 CHEVROLET SILVERADO 2500

NHTSA has not yet tested the 2024 CHEVROLET SILVERADO 2500 in its New Car Assessment Program.

Technical Service Bulletins for the 2024 CHEVROLET SILVERADO 2500

General Motors, LLC has issued 63 technical service bulletins (TSBs) for the 2024 CHEVROLET SILVERADO 2500. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

PIT6060B — UNKNOWN OR OTHER

This PI addresses certain trailering features that may fail to calibrate due to a software issue within the video processing module. To resolve this condition, dealerships are to reprogram the video processing module with the updated software.

PIP5950A — UNKNOWN OR OTHER

This Preliminary information communicates DTCs P060C and/or P060D may set during an attempted SFL.

PIP5982A — UNKNOWN OR OTHER

This Preliminary information communicates the possibility of poor heater performance or no heat in the passenger compartment of the vehicle

N242438501-02 — UNKNOWN OR OTHER

Certain 2024 MY Chevrolet Silverado and GMC Sierra vehicles with a 6.6L diesel engine have an Engine Control Module (ECM) that may not properly diagnose, may not set Diagnostic Trouble Codes (DTCs), or may not illuminate the Malfunction Indicator Light (Check Engine Light) if certain fault conditions of the Selective...

PIP5983B — POWER TRAIN

This Preliminary information communicates the transmission noise investigation.

24-NA-162 — ELECTRICAL SYSTEM

This bulletin provides a procedure to replace the Evaporative Emission Canister Hose if found the cause of the MIL w/DTCs P24D6 and/or P0F37 Setting.

24-NA-162 — ENGINE

This bulletin provides a procedure to replace the Evaporative Emission Canister Hose if found the cause of the MIL w/DTCs P24D6 and/or P0F37 Setting.

PIP5983A — POWER TRAIN

This Preliminary information communicates the transmission noise investigation.

N232430450 — ENGINE

Service Update. On certain vehicles, equipped with a 6.6L diesel engine (RPO L5P), the engine coolant may have become contaminated. Dealers are to inspect the radiator surge tank. If contamination is visible, dealers are to order the required parts and schedule the customer for another appointment to perform the repair.

PIT6161B — UNKNOWN OR OTHER

This Preliminary information communicates an issue with the side object detection module shown unavailable due to a sticker wrongly placed on the module.  Dealers are to remove the sticker. 

Showing 10 of 63 technical service bulletins.

NHTSA Investigations for the 2024 CHEVROLET SILVERADO 2500

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CHEVROLET SILVERADO 2500

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Other CHEVROLET Models

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