2016 CADILLAC SRX — Problems, Recalls & Safety Data
5/5
Safety Rating
204
Owner Complaints
1
Recall
9
Service Bulletins
0
Investigations
Overview of the 2016 CADILLAC SRX
The 2016 CADILLAC SRX has received a total of 204 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There has been 1 recall campaign affecting this vehicle, covering issues with SUSPENSION:REAR. 9 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Exterior Lighting (85 complaints), Unknown Or Other (23 complaints), and Electrical System (15 complaints).
Recalls for the 2016 CADILLAC SRX
NHTSA has recorded 1 recall for the 2016 CADILLAC SRX, potentially affecting up to 380,498 vehicles.
Recall 21V473000 — SUSPENSION:REAR
| 380,498 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers...
View full details →Owner Complaints for the 2016 CADILLAC SRX
204 complaints have been filed with NHTSA for the 2016 CADILLAC SRX. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Exterior Lighting | 85 | 2 | 0 | 1 | 0 |
| Unknown Or Other | 23 | 3 | 1 | 4 | 0 |
| Electrical System | 15 | 0 | 0 | 0 | 0 |
| Suspension | 15 | 0 | 0 | 0 | 0 |
| Exterior Lightingheadlights | 10 | 0 | 0 | 0 | 0 |
| Air Bags | 7 | 5 | 0 | 6 | 3 |
| Service Brakes | 6 | 3 | 0 | 1 | 0 |
| Visibilitywiper | 6 | 0 | 0 | 0 | 0 |
| Engine | 4 | 1 | 0 | 1 | 0 |
| Power Train | 4 | 0 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 3 | 1 | 0 | 1 | 0 |
| Seat Belts | 3 | 2 | 0 | 2 | 0 |
| Steering | 3 | 0 | 0 | 0 | 0 |
| Tires | 3 | 0 | 0 | 0 | 0 |
| Wheels | 3 | 1 | 0 | 1 | 0 |
| Fuelpropulsion System | 2 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 2 | 0 | 0 | 0 | 0 |
| Back Over Prevention Camera System | 1 | 0 | 0 | 0 | 0 |
| Back Over Prevention Sensing System Camera | 1 | 0 | 0 | 0 | 0 |
| Exterior Lightingheadlightsbulbs | 1 | 0 | 0 | 0 | 0 |
| Exterior Lightingheadlightshighlow Beam Dimmer Switch | 1 | 0 | 0 | 0 | 0 |
| Power Trainaxle Assembly | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Suspensionrearshock Absorber | 1 | 0 | 0 | 0 | 0 |
| Visibilityrearview Mirrorsdevicesexterior | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
BRAKE, ABS, Wrench, check engine lights all began intermittently coming on. Before we could bring it into the dealer, it went into "limp mode" while at a very dangerous time and would not move forward while in "Drive". Had to abandon the car in a roadside parking lot. Finally able to get it to the dealer and after their inspection we were told it was NOT repairable. The EBCM module (part of the brake system) was defective and NO parts existed. When we pressed the dealer, no other options or resolutions were offered. Even if a part could be found at eBay, re-manufacturers, or junk yards, they would not touch it. I have had not luck finding a part, re-manufacturer, or repair shop that could be of any help. Right now it is a worthless piece of junk. All correspondence with the dealer has been verbal to this point.
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated while driving 55 MPH, the steering wheel began shaking violently and the vehicle fishtailed and failed to steer as intended. The vehicle was steered to the side of the road and restarted. The vehicle was then taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2016 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated while driving 55 MPH, the steering wheel began shaking violently and the vehicle fishtailed and failed to steer as intended. The vehicle was steered to the side of the road and restarted. The vehicle was then taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
I purchased the car June 2025 ,The headlights go so dim that you can not see at night, I contacted Cadillac and they are only willing to give me $200. towards the $2000. repair it would cost even though the headlights used on the 2016 Cadillac SRX is the same ones that were recalled on the 2015. They said they have no more programs to help me fix this issues.
My lights are very dim as if they aren’t on.
Safety Rating for the 2016 CADILLAC SRX
The 2016 CADILLAC SRX received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2016 CADILLAC SRX
General Motors, LLC has issued 9 technical service bulletins (TSBs) for the 2016 CADILLAC SRX. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
19NA256 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This technical bulletin provides a procedure to perform inspections to determine if the engine needs to be replaced as opposed to just internal parts for knocking, rattle, squeak and/or squeal type noises from engine.
PIP5373B — ENGINE
This Preliminary Information communication provides the technician with steps on how to program an Engine Control Module when getting a Service Programming System error code E4491 or E4423. In some cases Techline Customer Support Center may need to be contacted to resolve the issue.
PIP5331F — ENGINE
This Preliminary Information communication provides information on a rattle, tick, or knock type noise. Any drivability concerns they should be addressed prior to the following diagnostic progression. A sound file or video with sound of the noise needs to be made prior to dis-assembly to help isolate to one area...
GCUS-3-879 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
17068-Customer Satisfaction. In rare instances, certain vehicles, equipped with power liftgate, may have a condition in which the liftgate support strut may detach from the liftgate if contacted by an external force. If the liftgate support strut becomes detached, the liftgate could begin closing without warning, potentially contacting objects or...
PIC5260A — EQUIPMENT
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN THE STEPS ON DIAGNOSING THE CONCERN. VEHICLE'S SUNROOF OPERATION INTERMITTENT, BIND, NOISE, AUTO-REVERSE, AND/OR WATER LEAKS.
16-NA-013 — POWER TRAIN:CLUTCH ASSEMBLY
This technical bulletin provides a procedure to replace the 3-5-reverse clutch plates for conditions of no reverse, no third, and DTC P0716, P0717
PIT4895G — EQUIPMENT ADAPTIVE/MOBILITY
This Preliminary Information communication provides information to the technician about vehicles that are equipped with Remote Express All Windows Down feature. If an SRX owner request the feature to be disabled the Body Control Module can be programmed select disable under the Lock heading when Service Programming System programming. For...
PIT4895G — VISIBILITY
This Preliminary Information communication provides information to the technician about vehicles that are equipped with Remote Express All Windows Down feature. If an SRX owner request the feature to be disabled the Body Control Module can be programmed select disable under the Lock heading when Service Programming System programming. For...
PI1527 — VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
This preliminary informational bulletin provides information on disabling express all windows down feature for customers who request to disable the function of opening all four door windows from the key fob by pressing and holding the unlock button.
NHTSA Investigations for the 2016 CADILLAC SRX
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CADILLAC SRX
- 2011 CADILLAC SRX — 573 complaints
- 2012 CADILLAC SRX — 510 complaints
- 2013 CADILLAC SRX — 489 complaints
- 2014 CADILLAC SRX — 440 complaints
- 2015 CADILLAC SRX — 531 complaints
- 2016 CADILLAC SRX (current)
- 2017 CADILLAC SRX — 0 complaints
- 2019 CADILLAC SRX — 2 complaints
Other CADILLAC Models
- CADILLAC DEVILLE — 3,659 total complaints
- CADILLAC CTS — 3,088 total complaints
- CADILLAC ESCALADE — 2,120 total complaints
- CADILLAC SEVILLE — 1,049 total complaints
- CADILLAC CATERA — 826 total complaints
- CADILLAC DTS — 725 total complaints
- CADILLAC ESCALADE ESV — 633 total complaints
- CADILLAC STS — 609 total complaints