2012 CADILLAC SRX — Problems, Recalls & Safety Data
5/5
Safety Rating
510
Owner Complaints
3
Recalls
39
Service Bulletins
0
Investigations
Overview of the 2012 CADILLAC SRX
The 2012 CADILLAC SRX has received a total of 510 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 3 recall campaigns affecting this vehicle, covering issues with SUSPENSION:REAR, SEATS:FRONT ASSEMBLY:POWER ADJUST. 39 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Exterior Lighting (212 complaints), Service Brakes (42 complaints), and Suspension (40 complaints).
Recalls for the 2012 CADILLAC SRX
NHTSA has recorded 3 recalls for the 2012 CADILLAC SRX, potentially affecting up to 1,085,072 vehicles.
Recall 21V473000 — SUSPENSION:REAR
| 380,498 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers...
View full details →Recall 14V447000 — SEATS:FRONT ASSEMBLY:POWER ADJUST
| 414,333 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the...
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service...
View full details →Recall 14V571000 — SUSPENSION:REAR
| 290,241 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster...
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The...
View full details →Owner Complaints for the 2012 CADILLAC SRX
510 complaints have been filed with NHTSA for the 2012 CADILLAC SRX. Below is a breakdown by vehicle component.
Most Recent Complaints
there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.
there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.
My car was parked and in the park gear it was left running I went to get in the car to turn it off to stay awhile where I was at I got one leg in the car and reached over to push the button to turn it off and it lurched backwards and rolled over me and almost cut my leg off it kept rolling another good 200 ft or more before it stopped and it was still in the park position I read where there's a recall on the transmission on this car but I was injured very badly in this incident I do not know what happened because the car was in park and should not have rolled when I turned it off but it did and rolled over me and knock me down and cut my legs severely
Headlight assembly gets over heated and makes the low beam lights very dim, not safe or legal to drive at night. I've seen many many complaints for this. Not Safe!
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,530.
Safety Rating for the 2012 CADILLAC SRX
The 2012 CADILLAC SRX received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2012 CADILLAC SRX
General Motors, LLC has issued 39 technical service bulletins (TSBs) for the 2012 CADILLAC SRX. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
PIT5696D — SERVICE BRAKES
This preliminary information discusses potential for a code C0010.5A to store in the brake controller which appears to be setting falsely or is induced by the customer.
PIP-5385-A — ENGINE
THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN ON THE STEPS TO DIAGNOSING THE CONCERN. THE VEHICLE MAY HAVE A SERVICE ENGINE SOON LIGHT ON OR REDUCED ENGINE POWER MESSAGE ON THE DIVER INFORMATION CENTER.
PIC 5692 — EXTERIOR LIGHTING:BRAKE LIGHTS
GENERAL MOTORS: BRAKE PEDAL DOES NOT RAISE AFTER APPLY BRAKES REMAIN APPLIED OR BRAKE LIGHTS ON UNWANTED. THE CONDITION MAY OCCUR IN HIGH TEMPERATURE AND HUMIDITY CONDITIONS AND MAY NOT BE REPEATABLE. *JS UPDATED 08/28/2012 *JS UPDATED 10/15/14. *PE UPDATED 2/12/16. *PE
PI0240D — STRUCTURE
This preliminary informational bulletin adds the 2016 model year to information explaining dealership responsibilty of Pre-Delivery inspection (PDI) when addressing a customer concern of front fascia lower air dam exhibits poor fit and/or appears mismatched, wavy or gapped to fascia.
13322B — ELECTRICAL SYSTEM:SOFTWARE
13322B - CUSTOMER SATISFACTION PROGRAM (REVISED POPULATION AND SERVICE PROCEDURE). CERTAIN 2010 MODEL YEAR BUICK LACROSSE; CADILLAC SRX; CHEVROLET EQUINOX; GMC TERRAIN AND 2011 MODEL YEAR BUICK LACROSSE; BUICK REGAL; CADILLAC SRX; CHEVROLET CRUZE; CHEVROLET EQUINOX; GMC TERRAIN VEHICLES EQUIPPED WITH NAVIGATION RADIOS MAY EXPERIENCE VARIOUS PERFORMANCE ISSUES INCLUDING CLOCK...
PIT4995D — VISIBILITY/WIPER
This Preliminary Information communication provides information to the technician about vehicles with the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is the normal operating characteristic of this vehicle. This is called Car Wash Mode.
SB-0000193022-A — WHEELS:LUGS/NUTS/BOLTS/STUDS
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
G-193022 — WHEELS:HUB
13147A - SERVICE UPDATE (REVISED EXPIRATION DATE). THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ROTATE THE TIRES ON CERTAIN VEHICLES EQUIPPED WITH 18 WHEELS (RV1/RT4) THAT ARE IN DEALER INVENTORY. THESE VEHICLES MAY EXPERIENCE LOOSENING OF THE WHEEL NUTS. IF THIS OCCURS, A CREAKING, RATTLING OR GRINDING NOISE MAY ORIGINATE...
G-193022 — WHEELS:LUGS/NUTS/BOLTS/STUDS
13147A - SERVICE UPDATE (REVISED EXPIRATION DATE). THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ROTATE THE TIRES ON CERTAIN VEHICLES EQUIPPED WITH 18 WHEELS (RV1/RT4) THAT ARE IN DEALER INVENTORY. THESE VEHICLES MAY EXPERIENCE LOOSENING OF THE WHEEL NUTS. IF THIS OCCURS, A CREAKING, RATTLING OR GRINDING NOISE MAY ORIGINATE...
G-193022 — TIRES
13147A - SERVICE UPDATE (REVISED EXPIRATION DATE). THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ROTATE THE TIRES ON CERTAIN VEHICLES EQUIPPED WITH 18 WHEELS (RV1/RT4) THAT ARE IN DEALER INVENTORY. THESE VEHICLES MAY EXPERIENCE LOOSENING OF THE WHEEL NUTS. IF THIS OCCURS, A CREAKING, RATTLING OR GRINDING NOISE MAY ORIGINATE...
Showing 10 of 39 technical service bulletins.
NHTSA Investigations for the 2012 CADILLAC SRX
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CADILLAC SRX
- 2007 CADILLAC SRX — 69 complaints
- 2008 CADILLAC SRX — 71 complaints
- 2009 CADILLAC SRX — 31 complaints
- 2010 CADILLAC SRX — 629 complaints
- 2011 CADILLAC SRX — 573 complaints
- 2012 CADILLAC SRX (current)
- 2013 CADILLAC SRX — 489 complaints
- 2014 CADILLAC SRX — 440 complaints
- 2015 CADILLAC SRX — 531 complaints
- 2016 CADILLAC SRX — 204 complaints
- 2017 CADILLAC SRX — 0 complaints
Other CADILLAC Models
- CADILLAC DEVILLE — 3,659 total complaints
- CADILLAC CTS — 3,088 total complaints
- CADILLAC ESCALADE — 2,120 total complaints
- CADILLAC SEVILLE — 1,049 total complaints
- CADILLAC CATERA — 826 total complaints
- CADILLAC DTS — 725 total complaints
- CADILLAC ESCALADE ESV — 633 total complaints
- CADILLAC STS — 609 total complaints