2012 CADILLAC SRX — Problems, Recalls & Safety Data

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5/5

★★★★★

Safety Rating

510

Owner Complaints

57 Crashes 4 Fires

3

Recalls

ACTIVE RECALL

39

Service Bulletins

0

Investigations

Overview of the 2012 CADILLAC SRX

The 2012 CADILLAC SRX has received a total of 510 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 3 recall campaigns affecting this vehicle, covering issues with SUSPENSION:REAR, SEATS:FRONT ASSEMBLY:POWER ADJUST. 39 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Exterior Lighting (212 complaints), Service Brakes (42 complaints), and Suspension (40 complaints).

Recalls for the 2012 CADILLAC SRX

NHTSA has recorded 3 recalls for the 2012 CADILLAC SRX, potentially affecting up to 1,085,072 vehicles.

Recall 21V473000 — SUSPENSION:REAR

| 380,498 vehicles affected

Defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers...

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Recall 14V447000 — SEATS:FRONT ASSEMBLY:POWER ADJUST

| 414,333 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the...

Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service...

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Recall 14V571000 — SUSPENSION:REAR

| 290,241 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster...

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The...

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Owner Complaints for the 2012 CADILLAC SRX

510 complaints have been filed with NHTSA for the 2012 CADILLAC SRX. Below is a breakdown by vehicle component.

Exterior Lighting
Complaints: 212 5 Crashes 1 Fire 1 Injury
Service Brakes
Complaints: 42 7 Crashes 1 Fire 5 Injuries
Suspension
Complaints: 40 7 Crashes 5 Injuries
Electrical System
Complaints: 30 2 Crashes 2 Fires 1 Injury
Unknown Or Other
Complaints: 27 7 Injuries
Exterior Lightingheadlights
Complaints: 18
Steering
Complaints: 17 4 Crashes 1 Injury
Engine
Complaints: 15
Vehicle Speed Control
Complaints: 14 4 Crashes
Air Bags
Complaints: 13 10 Crashes 10 Injuries
Structurebody
Complaints: 12 4 Crashes 3 Injuries
Visibilitywiper
Complaints: 11
Electronic Stability Control Esc
Complaints: 8 1 Crash 2 Injuries
Power Train
Complaints: 8 1 Crash
Wheels
Complaints: 6 3 Crashes 3 Injuries
Seats
Complaints: 4 1 Crash
Structure
Complaints: 4
Fuelpropulsion System
Complaints: 3 1 Crash
Seat Belts
Complaints: 3 3 Crashes 2 Injuries
Service Brakes Hydraulic
Complaints: 2
Tires
Complaints: 2 1 Crash
Back Over Prevention Camera System
Complaints: 1
Back Over Preventionwarningsexternalpedestrian Alert
Complaints: 1
Electrical Systembody Control Modulebcm
Complaints: 1
Electrical Systemignition
Complaints: 1
Equipment
Complaints: 1 1 Crash
Equipmentelectricalnavigational Systemglobal Positioning System
Complaints: 1
Exterior Lightingheadlightsbulbs
Complaints: 1
Exterior Lightingtail Lights
Complaints: 1
Interior Lighting
Complaints: 1
Latcheslockslinkageshoodlatch
Complaints: 1
Power Trainautomatic Transmission
Complaints: 1 1 Crash
Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm
Complaints: 1
Power Traindrivelinedifferential Unit
Complaints: 1
Service Brakes Hydraulicfoundation Componentsmaster Cylinder
Complaints: 1
Steeringhydraulic Power Assist System
Complaints: 1 1 Crash
Structurebodydoor
Complaints: 1 1 Injury
Structurebodyhatchbackliftgate
Complaints: 1
Suspensionrearaxlenon Powered Axle Assembly
Complaints: 1
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11699885 | ELECTRICAL SYSTEM | | N/A miles
there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.
#11699885 | VISIBILITY/WIPER | | N/A miles
there was a sunroof recall on my year of vehicle, with this being a used vehicle the previous owners did not know about the sunroof recall and this is why they sold the vehicle not knowing the issues it caused, so I purchased this vehicle wanting it to be my forever vehicle and still do, i am wanting the sunroof drain issue fixed as this has messed with all of my electronical functions in my vehicle, when it rains or snows the electrical information stops working as it has gotten wet due to the drain shrinkage not being fixed, I cannot drive my vehicle safely when this happens, i have to wait until it dries to drive my vehicle again. Please help me with getting the recall reinstated so i can properly get this issue fixed that the previous owners did not know about and i can keep my vehicle safely driving on the roads.
#11685045 | UNKNOWN OR OTHER | | N/A miles 1 Injury
My car was parked and in the park gear it was left running I went to get in the car to turn it off to stay awhile where I was at I got one leg in the car and reached over to push the button to turn it off and it lurched backwards and rolled over me and almost cut my leg off it kept rolling another good 200 ft or more before it stopped and it was still in the park position I read where there's a recall on the transmission on this car but I was injured very badly in this incident I do not know what happened because the car was in park and should not have rolled when I turned it off but it did and rolled over me and knock me down and cut my legs severely
#11683540 | EXTERIOR LIGHTING | | N/A miles
Headlight assembly gets over heated and makes the low beam lights very dim, not safe or legal to drive at night. I've seen many many complaints for this. Not Safe!
#11681419 | POWER TRAIN | | 116,530 miles
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,530.

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Safety Rating for the 2012 CADILLAC SRX

The 2012 CADILLAC SRX received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★★ (5/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2012 CADILLAC SRX

General Motors, LLC has issued 39 technical service bulletins (TSBs) for the 2012 CADILLAC SRX. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

PIT5696D — SERVICE BRAKES

This preliminary information discusses potential for a code C0010.5A to store in the brake controller which appears to be setting falsely or is induced by the customer.

PIP-5385-A — ENGINE

THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN ON THE STEPS TO DIAGNOSING THE CONCERN. THE VEHICLE MAY HAVE A SERVICE ENGINE SOON LIGHT ON OR REDUCED ENGINE POWER MESSAGE ON THE DIVER INFORMATION CENTER.

PIC 5692 — EXTERIOR LIGHTING:BRAKE LIGHTS

GENERAL MOTORS: BRAKE PEDAL DOES NOT RAISE AFTER APPLY BRAKES REMAIN APPLIED OR BRAKE LIGHTS ON UNWANTED. THE CONDITION MAY OCCUR IN HIGH TEMPERATURE AND HUMIDITY CONDITIONS AND MAY NOT BE REPEATABLE. *JS UPDATED 08/28/2012 *JS UPDATED 10/15/14. *PE UPDATED 2/12/16. *PE

PI0240D — STRUCTURE

This preliminary informational bulletin adds the 2016 model year to information explaining dealership responsibilty of Pre-Delivery inspection (PDI) when addressing a customer concern of front fascia lower air dam exhibits poor fit and/or appears mismatched, wavy or gapped to fascia.

13322B — ELECTRICAL SYSTEM:SOFTWARE

13322B - CUSTOMER SATISFACTION PROGRAM (REVISED POPULATION AND SERVICE PROCEDURE). CERTAIN 2010 MODEL YEAR BUICK LACROSSE; CADILLAC SRX; CHEVROLET EQUINOX; GMC TERRAIN AND 2011 MODEL YEAR BUICK LACROSSE; BUICK REGAL; CADILLAC SRX; CHEVROLET CRUZE; CHEVROLET EQUINOX; GMC TERRAIN VEHICLES EQUIPPED WITH NAVIGATION RADIOS MAY EXPERIENCE VARIOUS PERFORMANCE ISSUES INCLUDING CLOCK...

PIT4995D — VISIBILITY/WIPER

This Preliminary Information communication provides information to the technician about vehicles with the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is the normal operating characteristic of this vehicle. This is called Car Wash Mode.

SB-0000193022-A — WHEELS:LUGS/NUTS/BOLTS/STUDS

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

G-193022 — WHEELS:HUB

13147A - SERVICE UPDATE (REVISED EXPIRATION DATE). THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ROTATE THE TIRES ON CERTAIN VEHICLES EQUIPPED WITH 18” WHEELS (RV1/RT4) THAT ARE IN DEALER INVENTORY. THESE VEHICLES MAY EXPERIENCE LOOSENING OF THE WHEEL NUTS. IF THIS OCCURS, A CREAKING, RATTLING OR GRINDING NOISE MAY ORIGINATE...

G-193022 — WHEELS:LUGS/NUTS/BOLTS/STUDS

13147A - SERVICE UPDATE (REVISED EXPIRATION DATE). THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ROTATE THE TIRES ON CERTAIN VEHICLES EQUIPPED WITH 18” WHEELS (RV1/RT4) THAT ARE IN DEALER INVENTORY. THESE VEHICLES MAY EXPERIENCE LOOSENING OF THE WHEEL NUTS. IF THIS OCCURS, A CREAKING, RATTLING OR GRINDING NOISE MAY ORIGINATE...

G-193022 — TIRES

13147A - SERVICE UPDATE (REVISED EXPIRATION DATE). THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ROTATE THE TIRES ON CERTAIN VEHICLES EQUIPPED WITH 18” WHEELS (RV1/RT4) THAT ARE IN DEALER INVENTORY. THESE VEHICLES MAY EXPERIENCE LOOSENING OF THE WHEEL NUTS. IF THIS OCCURS, A CREAKING, RATTLING OR GRINDING NOISE MAY ORIGINATE...

Showing 10 of 39 technical service bulletins.

NHTSA Investigations for the 2012 CADILLAC SRX

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CADILLAC SRX

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Other CADILLAC Models

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