2010 CADILLAC SRX — Problems, Recalls & Safety Data
N/A
Safety Rating
629
Owner Complaints
6
Recalls
67
Service Bulletins
1
Investigation
Overview of the 2010 CADILLAC SRX
The 2010 CADILLAC SRX has received a total of 629 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 6 recall campaigns affecting this vehicle, covering issues with SUSPENSION:REAR, SEATS:FRONT ASSEMBLY:POWER ADJUST. 67 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Exterior Lighting (214 complaints), Electrical System (65 complaints), and Engine (51 complaints).
Recalls for the 2010 CADILLAC SRX
NHTSA has recorded 6 recalls for the 2010 CADILLAC SRX, potentially affecting up to 1,097,867 vehicles.
Recall 21V473000 — SUSPENSION:REAR
| 380,498 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers...
View full details →Recall 14V447000 — SEATS:FRONT ASSEMBLY:POWER ADJUST
| 414,333 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the...
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service...
View full details →Recall 14V571000 — SUSPENSION:REAR
| 290,241 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster...
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The...
View full details →Recall 11V595000 — POWER TRAIN:AUTOMATIC TRANSMISSION
| 8,789 vehicles affected
Defect: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Consequence: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY...
View full details →Recall 10V450000 — STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
| 3,459 vehicles affected
Defect: GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP....
Consequence: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE POWER STEERING LINE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 12, 2010. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
View full details →Recall 10V223000 — ENGINE AND ENGINE COOLING
| 547 vehicles affected
Defect: GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF...
Consequence: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ENGINE CONTROL MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JUNE 11, 2010. OWNERS MAY CONTACT THE CADILLAC CUSTOMER ASSISTANCE CENTER AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
View full details →Owner Complaints for the 2010 CADILLAC SRX
629 complaints have been filed with NHTSA for the 2010 CADILLAC SRX. Below is a breakdown by vehicle component.
Most Recent Complaints
* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
Addendum to Complaint Number 11691294.
* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
Safety Rating for the 2010 CADILLAC SRX
NHTSA has not yet tested the 2010 CADILLAC SRX in its New Car Assessment Program.
Technical Service Bulletins for the 2010 CADILLAC SRX
General Motors, LLC has issued 67 technical service bulletins (TSBs) for the 2010 CADILLAC SRX. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
PIP6027 — UNKNOWN OR OTHER
This Preliminary information communicates that due to parts shortages we are resticting part number 19435910.
21NA147 — EQUIPMENT
This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminated?.
PIP4825A — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
This preliminary information advises tech to look for hoses at wastegate damaged by clamp for P0299 setting.
PIP4772A — ELECTRICAL SYSTEM
This PI communicates the option to use a larger fuse for the RDCCM.
PIT4945H — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This Preliminary Information communication provides information to the technician being unable to program fobs to the vehicle. Technician will need to ensure the key FOB is a new unit and has not been programmed to another vehicle previously.
PIP5528 — ENGINE
This Preliminary information communicates the identification process for High Feature V6 camshafts in re-manufactured engines.
PIC5196E — EQUIPMENT:ELECTRICAL
High Intensity Discharge.
PIT4895G — ELECTRICAL SYSTEM
This Preliminary Information communication provides information to the technician about vehicles that are equipped with Remote Express All Windows Down feature. If an SRX owner request the feature to be disabled the Body Control Module can be programmed select disable under the Lock heading when Service Programming System programming. For...
PIT4995E — VISIBILITY:REAR WINDOW WIPER/WASHER
This Preliminary Information communication provides information to the technician about vehicles with the rear wiper and/or the front rain sense wipers turn off when the vehicle is shifted to neutral. This is the normal operating characteristic of this vehicle. This is called Car Wash Mode.
PIC5692C — SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
This Preliminary Information communication provides information to the technician about vehicles that have a brake pedal may not raise or seem stuck down after a normal braking event. Technician will need to replace the brake pedal arm.
Showing 10 of 67 technical service bulletins.
NHTSA Investigations for the 2010 CADILLAC SRX
NHTSA has opened 1 investigation into potential safety defects in the 2010 CADILLAC SRX.
Other Model Years of the CADILLAC SRX
- 2005 CADILLAC SRX — 162 complaints
- 2006 CADILLAC SRX — 96 complaints
- 2007 CADILLAC SRX — 69 complaints
- 2008 CADILLAC SRX — 71 complaints
- 2009 CADILLAC SRX — 31 complaints
- 2010 CADILLAC SRX (current)
- 2011 CADILLAC SRX — 573 complaints
- 2012 CADILLAC SRX — 510 complaints
- 2013 CADILLAC SRX — 489 complaints
- 2014 CADILLAC SRX — 440 complaints
- 2015 CADILLAC SRX — 531 complaints
Other CADILLAC Models
- CADILLAC DEVILLE — 3,659 total complaints
- CADILLAC CTS — 3,088 total complaints
- CADILLAC ESCALADE — 2,120 total complaints
- CADILLAC SEVILLE — 1,049 total complaints
- CADILLAC CATERA — 826 total complaints
- CADILLAC DTS — 725 total complaints
- CADILLAC ESCALADE ESV — 633 total complaints
- CADILLAC STS — 609 total complaints