2012 CADILLAC SRX Unknown Or Other Problems
27 NHTSA complaints on file
Unknown Or Other Issues in the 2012 CADILLAC SRX
27 unknown or other complaints have been filed with NHTSA for the 2012 CADILLAC SRX. Of these, 0 involved a crash, 0 involved a fire, and 7 resulted in injury.
27
Complaints
0
Crashes
0
Fires
7
Injuries
0
Deaths
All Unknown Or Other Complaints
My car was parked and in the park gear it was left running I went to get in the car to turn it off to stay awhile where I was at I got one leg in the car and reached over to push the button to turn it off and it lurched backwards and rolled over me and almost cut my leg off it kept rolling another good 200 ft or more before it stopped and it was still in the park position I read where there's a recall on the transmission on this car but I was injured very badly in this incident I do not know what happened because the car was in park and should not have rolled when I turned it off but it did and rolled over me and knock me down and cut my legs severely
I had Baker Cadillac Dealership to perform the toe-link recall as well as a Multi-Point Vehicle Inspection on May 28, 2025. This is for a 2012 Cadillac SRX-3.6 Luxury Collection [VIN: [XXX]] that I was going to purchase for my [XXX] daughter pending the inspection results. Because Cadillac technicians performed the inspection and nothing major was flagged, I purchased the car for my daughter. That evening, I was driving the car to fill up with gas, and the brakes completely cut out! I talked to a friend who knows more about cars than I do, told me the brakes cutting out was likely a result of the recall repair needing to reset to the proper values. I didn't think too much of it after that until 5 days ago when I was on [XXX] driving at 70 mph, the brakes completely cut out again. The road was wet and they...
Recently the liftgate has closed unexpectedly several times while items were being unloaded/loaded from the rear of the vehicle. This caused the user to be struck by the liftgate. Someone smaller or weaker, such as a child could potentially be trapped and injured since the blockage detect function apparently fails at the same time. It has also opened on it's own while the operator was away from the vehicle and out of range of the key fob. Apparently, this is a common issue with the panoramic roof in many Cadillac models leaking water into the rear storage area of the vehicle. The control module becomes immersed in water and begins to perform unreliably, eventually failing complete as it becomes more wet. No warning tones or lamps are activated
My Headlights are so dim, I have to drive with high beams. It is raining in my, short circuited the trunk, will not open and my bearings have to be replaced. Sounds like a truck. Ughhhh, IMy first and last american made car.
I bought a 2012cadillac about a month agoand was told by the dealer that there was no recalls on this car,but when i personally ran the vin number,it says this car has been recalled and I need to stop driving it because it's dangerous for me to be driving it because it could cause me to crash.this dealer ship also,grossly overcharged me, charging me "several thousand dollars more than the actual listed price".This car also floods my driver side and passenger side floors eachtime it rains.The water is coming in via my sunroof,which is causing my car to smell, and consequently gonna rot out my floor, and perhaps damage my electrical system and god only knows what other damage this water is doing to the integrity of my car.The dealer had me take my car to his mechanic who told me the problem was fixed which was a lie, because...
There is a recall on my vehicle and GM has advised they can't or won't be able to fix it in a timely manner.
AFTER A HEAVY STORM, I ATTEMPTED TO START MY CAR THAT WAS PARKED IN THE DRIVEWAY, BUT NOTHING IN THE CAR WOULD RESPOND TO THE KEY FOB OR PUSH TO START. AFTER JUMPING THE BATTERY, WE WERE ABLE TO START THE VEHICLE, HOWEVER, THE ELECTRICAL SYSTEMS WERE ERRATICALLY SHUTTING OFF AND RESTARTING. THE GAUGES AND SYSTEM LIGHTS KEPT BLINKING AND TURNING OFF. THE ENGINE BEGAN TO SMOKE, SO I TURNED THE VEHICLE OFF. THERE WAS A MUSTY SMELL WHICH PROVOKED ME TO SEARCH FOR WATER INTRUSION. THE FRONT FLOORBOARDS WERE SOAKING WET. I COULDN'T GET THE LIFTGATE OPEN, SO I CLIMBED INTO THE REAR AREA AND FOUND COMPARTMENTS THAT HAD STANDING WATER. THE REAR CARPETS WERE ALSO WET. I HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED ME THAT THE STORM CAUSED DEBRI TO CLOG THE SUNROOF DRAINS CAUSING THE OVERFLOW PANS TO POUR INTO THE VEHICLE. THIS...
LOW VISION HEAD LIGHTS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING HAVE TO USE HIGH BEAMS?
A LETTER WAS SENT TO ME BY CADILLAC RELATED TO HEADLIGHTS THAT GOT MOISTURE IN THEM AND BECAME CLOUDY. IT SAID THEY WOULD PAY TO HAVE THIS FIXED FOR 1 OR BOTH HEADLIGHTS WHETHER THE PROBLEM HAD HAPPENED OR NOT YET. I HAD JUST PAID $1,600.00 TO HAVE 1 HEADLIGHT REPLACED DUE TO THIS VERY PROBLEM. THE LETTER SAID I WOULD BE REIMBURSED IF I HAD ALREADY PAID TO FIX PROBLEM. I BROUGHT CAR AND LETTER TO MY CADILLAC DEALERSHIP GARLAND CADILLAC AT 972-840-4100. I SHOWED THEM EVERYTHING AND THEY SAID THEY DID NOT USE THE PARTS TO FIX MY CAR THAT WERE LISTED ON THE LETTER TO ME. I ASKED FOR A COPY OF MY BILL WITH THE PARTS THEY USED ON IT SO I COULD CALL CADILLAC AND GOT THAT. WHEN I LATER LOOKED IN MY PAPERWORK THE LETTER CADILLAC SENT ME WAS MISSING, PRESUMABLY KEPT BY THE...
I WAS TAKING THINGS OUT OF MY REACH HATCH, AND IT SUDDENLY FELL ON ME WITHOUT WARNING, HURTING MY BACK AND ALMOST TRAPPING ME, IF MY WIFE WAS NOT PRESENT, I COULD NOT HAVE LIFTED THE HATCH . MY CHEST AND BACK HURT AND I COULD HAVE SUFFOCATED.
SEAL ON THE BACK-UP CAMERA IS BROKEN ALLOWING MOISTURE AND FOG TO GREATLY BLUR IMAGE. THE DEALER SAID IT WILL COST $502 TO REPAIR. THIS IS CERTAINLY A SAFETY ISSUE. DO NOT KNOW WHY THIS HAPPENED AS THE IMAGE JUST KEEP GETTING WORSE WHILE DRIVING ON CITY STREETS.
THE POWER LIFTGATE ON MY 2012 CADILLAC SRX DROPPED (CLOSED) ALL BY ITSELF WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN TO THE CARGO STORAGE AREA. IT CAME DOWN VERY HARD HITTING MY NECK AND SHOULDER AND KNOCKED ME TO THE GROUND. I HAD USED THE POWER BUTTON ON THE KEY FOB WHILE STANDING IN THE PARKING LOT NEAR THE BACK OF THE CAR. THE GATE WENT UP NORMALLY BUT JUST AS I BENT OVER TO PUT THINGS IN, THE GATE CAME BACK DOWN ON ME. I MADE AN APPOINTMENT WITH A DEALER TODAY TO HAVE IT LOOKED AT BUT WANTED TO REPORT THIS IN HOPES OF SPARING SOMEONE ELSE FROM MORE SERIOUS INJURY IN THE FUTURE. I DON'T HAVE ANY DOCUMENTATION TO SUBMIT TODAY BUT MAY HAVE AFTER MY DEALER APPOINTMENT WHICH IS 3-17-20.
1. LOW BEAMS HEAD LIGHTS VERY WEAK HAD THE LENS BUFFED AND POLISHED BUT THIS ONLY HELP A LITTLE. HAVING TO USE HIGH BEAMS WHEN DRIVING AT NIGHT ON SINGLE AND TWO LANE ROADS. VERY UNSAFE NIGHT DRIVING. 2. REAR TAIL GATE CLOSES AUTOMATICALLY AFTER BEING OPENED FOR ABOUT 2 SECONDS, THIS ACTION IS SUBJECT TO CAUSE INJURY TO PERSONS USING THE REAR GATE TO STORE OR REMOVE ITEMS FROM VEHICLE. BOTH ISSUES OCCUR WHETHER VEHICLE IS STATIONARY OR IN MOTION. I SEE THERE IS NO RECALL ISSUED FOR THESE SAFETY ISSUES BUT IN MY OPINION THERE SHOULD HAVE. I AM SUBMITTING THIS ON THE BEHALF OF MY DAUGHTER . I ENTERED A DATE BECAUSE THE DIGITAL FORM REQUIRED IT BUT THESE ISSUES HAVE BEEN GOING ON FOR QUITE SOME TIME NOW, NOT SURE OF THE FIRST OCCURRENCE. THANKS FOR ANY HELP CONCERNING THIS SAFETY ISSUE. (XXXX) REDACTED TO PROTECT...
I JUST BROUGHT A CADDILAC SRX HAVEN'T HAD IT FOR EVEN A MONTH YET. MY CHILD AND I LOVED IT UNTIL I STARTED TO NOTICE WATER / MOISTURE INSIDE OF THE LEFT HEADLIGHT I THOUGHT IT WAS MAYBE FROM THE AC, HOWEVER I NOTICED IT WASN'T GOING AWAY. IT HAS BEEN RAINING NONSTOP AND I BARLEY LEAVE MY HOME UNLESS I'M GOING TO PUBLIX WITCH IS WALKING DISTANCE. I COULDN'T SEE A VEHICLE IN FRONT OF ME AS IT LOOKED DARK CAUSING ME TO ALMOST CRASH INTO THEM BUT I SWERVED LEFT MISSING THEM. THE FAMILY WAS KIND ENOUGH TO MAKE SURE MY CHILD AND I WAS OK THEN THEY INFORM ME MY HEADLIGHT WAS OUT. I'M A SAFE DRIVER AND NEVER BEEN INTO A CAR ACCIDENT. IN MY LIFE. BEFORE I MADE THIS PURCHASE I CONTACTED GM TO MAKE SURE THERE WERE NO RECALLS OR ISSUES THAT THEY KNOW...
THE LOW BEAM HEADLIGHT LENS IS FROSTED OVER PREVENTING HEADLIGHTS FROM PROJECTING LIGHT AT NIGHT. I HAVE OTHER VEHICLES FLASH LIGHTS AT ME ON APPROACH. I WAS WARNED ON A RECENT TRIP TO NEW MEXICO, BUT DID NOT GET A TECKET FOR NOT HAVING HEADLIGHTS. LOCAL GM/CADILLAC DEALER TOLD ME THAT THEY COULD NOT DO ANYTHING. I DONT DRIVE AT NIGHT AS NO LOW BEAM HEADLIGHTS. I BOUGHT AND REPLACED WITH STRONGER LOW BEAM BULBS, BUT THIS DID NOT HELP. PLEASE ISSUE A CS EASE AND DESIST STOPPING CADILLAC SALES IN THE US UNTIL THIS SAFET DEFECT IS CORRECTED.
POWER LIFT GATE OPENS AND THEN AUTOMATICALLY CLOSES. IT CANNOT BE STOPPED AND WILL PIN YOU IN THE LIFT GATE IF YOU DO NOT GET OUT OF THE WAY.05/0
THE VEHICLES LIGHTS ON THE LOW BEAM ARE SO LOW YOU CAN'T SEE AT NIGHT. HAVE RESEARCHED AND ASKED CADILLAC AND THEY KNOW THERE IS A PROBLEM AND WILL NOT CORRECT IT OR RECALL IT
THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED NO WARRANTY DEFECT". HOW MANY SACRIFICIAL LAMBS BEFORE A RECALL? IT IS A MANUFACTURER DEFECT - WATER DRAINS INTO 2 COMPARTMENTS FROM SUNROOF INTO DRAINING COMPARTMENTS IN THE REAR OF CAR AT LIFT GATE, TRAPPING MOISTURE WHICH BURNS OUT AND CORRODES LIFT GATE AND BLUETOOTH MODULES. MY SUNROOF STILL WORKS, BUT NOT THE LIFT GATE OF BLUETOOTH. NOTHING IN MAINTENANCE MANUAL OTHER THAN IN "FEATURES" TO CLEAN SUNROOF. OR IT MAY NOT WORK. NOTHING FOR MAINTENANCE OF BLUETOOTH PROBLEMS OR LIFT GATE SAFETY...
OPENED REAR GATE HATCH AND REACHED INTO VEHICLE. REAR GATE ABRUPTLY STARTED CLOSING ON ITS OWN PINNING ME IN THE VEHICLE. HATCH WAS PRESSED AGAINST MY UPPER BACK AND UPPER RIGHT ARM AS I WAS TRYING TO GET OUT OF THE WAY. HATCH WOULD NOT STOP CLOSING AND CONTINUALLY KEPT BANGING MY BODY UNTIL I COULD SLITHER OUT FROM UNDERNEATH IT AND THEN IT FORCEFULLY SLAMMED SHUT. I AM A SENIOR FEMALE AND WAS PINNED FACED DOWN "VERY SCARY". I CALLED LOCAL CADILLAC DEALER AND BROUGHT THE VEHICLE IN WITHIN A HALF HOUR. THEY TOOK IT IN IMMEDIATELY, NO QUESTIONS ASKED AND REPLACED THE RIGHT STRUT. I INQUIRED IF THERE SHOULD BE ANY TYPE OF SAFETY FEATURES OR SENSORS TO PREVENT FROM HATCH CLOSING ON YOU AND THEY STATED NO. NEXT DAY LATER I AM VERY BRUISED AND SORE.
VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.
I WAS LOADING ITEMS IN THE BACK WITH THE LIFT GATE OPEN WHEN IT SUDDENLY BEGAN TO CLOSE AND HIT ME BUT CONTINUED TO CLOSE, RETRACTING ONLY AFTER ABOUT 5 SECONDS AND A PHYSICAL BATTLE BETWEEN ME AND THE GATE. I RECEIVED A BRUISE ON MY ARM FROM THE BATTLE AND SAW MY LIFE FLASH BEFORE MY EYES. THE CAR WAS OFF AND STATIONARY IN MY YARD. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE!
CAR IS PARKED. REAR LIFT GATE WILL NOT STAY OPEN. OPENS THEN CLOSES ERRATICALLY. COULD CAUSE BODILY HARM IF A PERSON GETS CAUGHT IN THE WILD SWING OF THE LIFT GATE. THE CAUSE COULD BE AN ELECTRICAL CONTROL MODULE. MY DEALERSHIP KEEPS TELLING ME THERE IS A RECALL PENDING BUT THIS PROBLEM BEGAN TWO YEARS AGO AND IS STILL ONGOING. I AM NOT ABLE TO USE THE LIFT GATE OF THIS VEHICLE FOR FEAR OF BODILY HARM. PLEASE NOTIFY ME WHEN A RECALL HAS BEEN ISSUED.
THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD
THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD
REAR LIFT GATE SLAMMED CLOSED WHILE PUTTING ITEMS IN TRUNK. HAD REPLACED BUT WAS TOLD MY VEHICLE WAS NOT A RECALL
LOSS OF AIR PRESSURE , NO APPARENT DAMAGE, PUNCTURE OR VISIBLE CAUSE . SAME MICHELIN TIRE WILL LOSE 2-3 # OVER ONE WEEK OF DRIVING . DEALERSHIP CHECKED TWICE, TIRE COMPANY THOROUGHLY CHECKED AND CONCLUDED LEAK MAY BE CAUSED DURING THE MANUFACTURE OF THE TIRE AND OR THE RUBBER COMPOUND. AIR PRESSURE MUST BE CHECKED WEEKLY AND BROUGHT UP TO RECOMMENDED PRESSURE,35 PSI .
WHEN I WAS LOADING ITEMS INTO THE REAR OF MY CAR, THE CLOSE BUTTON WAS ACCIDENTLY HIT, THE HATCH CAME DOWN AND HIT ME IN THE HEAD AND MY ARM. IT DID NOT STOP AND REVERSE, I HAD TO GET OUT OF THE WAY. I TRIED IT AGAIN, AND WHEN I PUT MY ARM OUT TO STOP THE HATCH TO SEE IF IT WOULD REVERSE, IT PUT SO MUCH PRESSURE ON MY ARMS THAT THEY BECAME BLACK AND BLUE. I AM CONCERNED THAT WHAT IF THIS WAS A CHILD, IF IT NEEDS THAT MUCH PRESSURE TO STOP AND REVERSE, WHAT WOULD HAPPEN TO A CHILD. I HAD THE CAR LOOKED AT WHERE I BOUGHT IT AND THEY SAID THAT, THAT IS HOW MUCH PRESSURE IS NEEDED TO STOP., I HAD A 2010 SRX, AND IT DID NOT NEED THAT MUCH PRESSURE TO STOP. AS SOON AS THE HATCH HIT SOMETHING,...
Other 2012 CADILLAC SRX Problem Areas
Exterior Lighting
212 complaints
Service Brakes
42 complaints
Suspension
40 complaints
Electrical System
30 complaints
Exterior Lightingheadlights
18 complaints
Steering
17 complaints
Engine
15 complaints
Vehicle Speed Control
14 complaints
Air Bags
13 complaints
Structurebody
12 complaints
Visibilitywiper
11 complaints
Electronic Stability Control Esc
8 complaints
Power Train
8 complaints
Wheels
6 complaints
Seats
4 complaints
Structure
4 complaints
Fuelpropulsion System
3 complaints
Seat Belts
3 complaints
Service Brakes Hydraulic
2 complaints
Tires
2 complaints
Back Over Prevention Camera System
1 complaint
Back Over Preventionwarningsexternalpedestrian Alert
1 complaint
Electrical Systembody Control Modulebcm
1 complaint
Electrical Systemignition
1 complaint
Equipment
1 complaint
Equipmentelectricalnavigational Systemglobal Positioning System
1 complaint
Exterior Lightingheadlightsbulbs
1 complaint
Exterior Lightingtail Lights
1 complaint
Interior Lighting
1 complaint
Latcheslockslinkageshoodlatch
1 complaint
Power Trainautomatic Transmission
1 complaint
Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm
1 complaint
Power Traindrivelinedifferential Unit
1 complaint
Service Brakes Hydraulicfoundation Componentsmaster Cylinder
1 complaint
Steeringhydraulic Power Assist System
1 complaint
Structurebodydoor
1 complaint
Structurebodyhatchbackliftgate
1 complaint
Suspensionrearaxlenon Powered Axle Assembly
1 complaint
Wheelslugsnutsboltsstuds
1 complaint