NHTSA Complaint #10958764 — 2012 CADILLAC SRX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10958764
Vehicle	2012 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	March 1, 2015
Date Filed	March 6, 2017
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

CAR IS PARKED. REAR LIFT GATE WILL NOT STAY OPEN. OPENS THEN CLOSES ERRATICALLY. COULD CAUSE BODILY HARM IF A PERSON GETS CAUGHT IN THE WILD SWING OF THE LIFT GATE. THE CAUSE COULD BE AN ELECTRICAL CONTROL MODULE. MY DEALERSHIP KEEPS TELLING ME THERE IS A RECALL PENDING BUT THIS PROBLEM BEGAN TWO YEARS AGO AND IS STILL ONGOING. I AM NOT ABLE TO USE THE LIFT GATE OF THIS VEHICLE FOR FEAR OF BODILY HARM. PLEASE NOTIFY ME WHEN A RECALL HAS BEEN ISSUED.

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