NHTSA Complaint #11343181 — 2012 CADILLAC SRX

A LETTER WAS SENT TO ME BY CADILLAC RELATED TO HEADLIGHTS THAT GOT MOISTURE IN THEM AND BECAME CLOUDY. IT SAID THEY WOULD PAY TO HAVE THIS FIXED FOR 1 OR BOTH HEADLIGHTS WHETHER THE PROBLEM HAD HAPPENED OR NOT YET. I HAD JUST PAID $1,600.00 TO HAVE 1 HEADLIGHT REPLACED DUE TO THIS VERY PROBLEM. THE LETTER SAID I WOULD BE REIMBURSED IF I HAD ALREADY PAID TO FIX PROBLEM. I BROUGHT CAR AND LETTER TO MY CADILLAC DEALERSHIP GARLAND CADILLAC AT 972-840-4100. I SHOWED THEM EVERYTHING AND THEY SAID THEY DID NOT USE THE PARTS TO FIX MY CAR THAT WERE LISTED ON THE LETTER TO ME. I ASKED FOR A COPY OF MY BILL WITH THE PARTS THEY USED ON IT SO I COULD CALL CADILLAC AND GOT THAT. WHEN I LATER LOOKED IN MY PAPERWORK THE LETTER CADILLAC SENT ME WAS MISSING, PRESUMABLY KEPT BY THE DEALERSHIP WHEN I WAS THERE. I KNOW DUE TO COVID EVERYTHING WAS EXTENDED AS FAR AS TIME FRAMES. I NEED HELP WITH HAVING ANOTHER COPY OF THE LETTER SENT TO ME, HAVING THE THE DEALERSHIP REIMBURSE ME FOR THE REPAIR OF THE 1 HEADLIGHT, AND IN CASE THE 2ND HEADLIGHT DEVELOPS AN ISSUE BEING ABLE TO GO BACK TO THE DEALERSHIP TO HAVE IT FIXED. IF THEY DID NOT USE THE APPROPRIATE PARTS TO FIX MY INITIAL HEADLIGHT REPAIR I AM NOT SURE WHAT TO DO WITH THAT. THE REPAIR HAS BEEN FINE, DONE MARCH OF 2018. NO ACCIDENT HAS HAPPENED.