2016 CADILLAC SRX Power Train Problems

Transmission issues of going into Gear.Display for Cue system not functional

TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN EXTENSIVE CLUNKING NOISE COMING FROM THE TRANSMISSION. THE DEALER (HOEHN BUICK GMC CADILLAC, 5334 PASEO DEL NORTE, CARLSBAD, CA 92008, (760) 884-2793) INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE DRIVE LINE GEARS. THE DEALER STATED THAT TWO OF THE GEARS MAY NOT HAVE ENOUGH CLEARANCE, WHICH COULD BE THE CAUSE OF THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS TO FOLLOW-UP WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

VEHICLE WAS PURCHASED 11 DAYS AGO. TODAY, WITH ABOUT 581 MILES ON THE ODOMETER. WHEN STARTING TO DRIVE, THE VEHICLE WOULD ACCELERATE; HOWEVER, ON THE UPSHIFT FROM 1ST INTO 2ND (NOT SURE, IT COULD BE FROM 2ND TO 3RD, THE TRANSMISSION SHIFTED INTO NEUTRAL INSTEAD OF SHIFTING TO THE NEXT GEAR. PULLED OVER AND STOPPED. THEN TRIED TO ACCELERATE AGAIN FROM STOP. SAME PROBLEM, TRANSMISSION WOULD SHIFT FROM 2ND GEAR INTO NEUTRAL, WHILE THE SHIFT LEVER WAS IN "D". REVERSE DOES NOT WORK AT ALL. HAD VEHICLE FLAT-BEDDED TO DEALER. AWAITING DIAGNOSIS. DID CALL ON-STAR. THEY DID A DIAGNOSTIC CHECK AND SAID IT SHOWED THAT SOMETHING WRONG WITH INTERFACE BETWEEN ENGINE AND TRANSMISSION. ENGINE LIGHT WAS ON DURING THIS WHOLE FIASCO. ON STAR SAYS THE WHEELS ARE NOT RECEIVING POWER FROM THE ENGINE. THIS IS ALSO A DEFINITE SAFETY ISSUE, SINCE IF MERGING INTO FAST MOVING TRAFFIC, THE CAR WILL...

WE PURCHASED THE VEHICLE ON APRIL 9,2016, WITH 5 MILES ON IT . WE TOOK THE CAR OUT OF TOWN ON APRIL 11,2016. AFTER APPROXIMATELY 400 MILES, WHILE IN CITY TRAFFIC ,THE ENGINE BEGAN REVVING AND THE CAR JERKED, AND POPPED OUT OF DRIVE. I IMMEDIATELY CALLED ON STAR. THE VEHICLE WAS TOWED TO THE DEALERSHIP. DIAGNOSIS THE FOLLOWING DAY WAS EXTENSIVE INTERNAL TRANSMISSION FAILURE. EVIDENTLY, A METAL PIECE BROKE LOOSE IN THE CLUTCH PLATE AND LODGED IN THE VALVE BODY. TODAY IS MAY 11, 2016 AND WE STILL DO NOT HAVE POSSESSION OF THE VEHICLE. WE WERE TOLD IT HAS BEEN REPAIRED AND TRANSPORTED, BUT ARE SKEPTICAL.