2002 VOLKSWAGEN JETTA — Problems, Recalls & Safety Data

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N/A

Safety Rating

885

Owner Complaints

41 Crashes 81 Fires 10 Deaths

7

Recalls

ACTIVE RECALL

8

Service Bulletins

1

Investigation

Overview of the 2002 VOLKSWAGEN JETTA

The 2002 VOLKSWAGEN JETTA has received a total of 885 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 7 recall campaigns affecting this vehicle, covering issues with ENGINE AND ENGINE COOLING:ENGINE, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER. 8 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Seatsfront Assemblyseat Heatercooler (86 complaints), Air Bagssidewindow (63 complaints), and Electrical Systemignition (61 complaints).

Recalls for the 2002 VOLKSWAGEN JETTA

NHTSA has recorded 7 recalls for the 2002 VOLKSWAGEN JETTA, potentially affecting up to 2,503,554 vehicles.

Recall 14E007000 — ENGINE AND ENGINE COOLING:ENGINE

| 50 vehicles affected

Defect: The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold...

Consequence: A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.

Remedy: Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.

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Recall 07V063000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

| 1,002,000 vehicles affected

Defect: ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.

Consequence: THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF...

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Recall 07E023000 — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

| 13,128 vehicles affected

Defect: CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.

Consequence: LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy: CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.

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Recall 06V183000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

| 646,246 vehicles affected

Defect: ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.

Consequence: THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.

Remedy: DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT...

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Recall 04V584000 — EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH

| 410,000 vehicles affected

Defect: ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.

Consequence: THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.

Remedy: DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.

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Recall 04V096000 — EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

| 377,130 vehicles affected

Defect: ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.

Consequence: IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.

Remedy: THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.

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Recall 02V031000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

| 55,000 vehicles affected

Defect: ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).

Consequence: THIS CAN RESULT IN A FIRE.

Remedy: DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD...

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Owner Complaints for the 2002 VOLKSWAGEN JETTA

885 complaints have been filed with NHTSA for the 2002 VOLKSWAGEN JETTA. Below is a breakdown by vehicle component.

Seatsfront Assemblyseat Heatercooler
Complaints: 86 1 Crash 49 Fires 34 Injuries
Air Bagssidewindow
Complaints: 63 7 Crashes 15 Injuries
Electrical Systemignition
Complaints: 61 1 Crash 1 Injury
Power Trainautomatic Transmission
Complaints: 56 2 Crashes 2 Injuries
Electrical System
Complaints: 51 7 Fires 2 Injuries
Engine And Engine Cooling
Complaints: 41 1 Fire
Air Bags
Complaints: 35 11 Crashes 12 Injuries
Visibilitypower Window Devices And Controls
Complaints: 33
Engine And Engine Coolingengine
Complaints: 31 10 Deaths
Exterior Lightingbrake Lightsswitch
Complaints: 28 1 Fire
Power Train
Complaints: 25
Electrical Systemignitionmodule
Complaints: 18 1 Fire
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slip
Complaints: 17 2 Crashes 1 Fire
Seats
Complaints: 16 8 Fires 4 Injuries
Vehicle Speed Control
Complaints: 14 3 Crashes
Exterior Lighting
Complaints: 13 1 Crash
Service Brakes Hydraulic
Complaints: 13 1 Crash
Air Bagsfrontal
Complaints: 11 4 Crashes 4 Injuries
Power Trainmanual Transmission
Complaints: 10 1 Fire 1 Injury
Unknown Or Other
Complaints: 10
Electrical Systemwiring
Complaints: 8 1 Fire
Power Trainclutch Assembly
Complaints: 8
Structurebodydoor
Complaints: 8
Tires
Complaints: 8 1 Crash
Engine
Complaints: 7
Equipment
Complaints: 7 2 Crashes 1 Injury
Engine And Engine Coolingcooling System
Complaints: 6
Engine And Engine Coolingexhaust System
Complaints: 6
Exterior Lightingbrake Lights
Complaints: 6 1 Fire
Structure
Complaints: 6
Engine And Engine Coolingexhaust Systememission Control
Complaints: 5
Engine And Engine Coolingexhaust Systememission Controlcatalytic Convertor
Complaints: 5
Fuel System Gasoline
Complaints: 5 1 Fire 1 Injury
Fuelpropulsion System
Complaints: 5
Seat Belts
Complaints: 5 2 Injuries
Engine And Engine Coolingenginediesel
Complaints: 4
Exterior Lightinghazard Flashing Warning Lightsswitch
Complaints: 4
Service Brakes Hydraulicfoundation Componentsmaster Cylinder
Complaints: 4
Suspension
Complaints: 4 1 Crash
Tiressidewall
Complaints: 4
Visibilitysunmoon Roof Assembly
Complaints: 4 1 Injury
Electrical System Instrument Clusterpanel
Complaints: 3
Equipmentapplianceair Conditioner
Complaints: 3
Equipmentelectricalradiotape Deckcd Etc
Complaints: 3
Fuel System Diesel
Complaints: 3
Latcheslockslinkagesdoorslatch
Complaints: 3
Service Brakes Hydraulicfoundation Components
Complaints: 3
Service Brakes Hydraulicfoundation Componentsdiscrotor
Complaints: 3
Service Brakes Hydraulicpower Assist
Complaints: 3
Steering
Complaints: 3 1 Crash
Structurebody
Complaints: 3 1 Fire 1 Injury
Tirestreadbelt
Complaints: 3
Visibility
Complaints: 3
Electrical System12v24v48v Battery
Complaints: 2
Electrical Systemalternatorgeneratorregulator
Complaints: 2 1 Crash 1 Injury
Electrical Systemwiringfuses And Circuit Breakers
Complaints: 2 1 Fire
Engine And Engine Coolingenginegasoline
Complaints: 2
Engine And Engine Coolingengineother Fuel Typesturbosupercharger
Complaints: 2
Exterior Lightingtail Lights
Complaints: 2 1 Fire
Exterior Lightingturn Signalswitch
Complaints: 2
Fuel System Gasolinefuel Injection Systeminjectors
Complaints: 2
Fuel System Other
Complaints: 2
Interior Lighting
Complaints: 2
Latcheslockslinkages
Complaints: 2
Latcheslockslinkagestrunk Lidlock
Complaints: 2 1 Fire 1 Injury
Power Trainautomatic Transmissionparkneutral Start Interlock Switch
Complaints: 2 1 Crash
Service Brakes
Complaints: 2 2 Fires
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipcontrol Unitmodule
Complaints: 2
Steeringcolumn
Complaints: 2
Suspensionfront
Complaints: 2
Vehicle Speed Controlaccelerator Pedal
Complaints: 2
Visibilitywindshield
Complaints: 2
Wheels
Complaints: 2 1 Crash
Wheelsrim
Complaints: 2
Air Bagsfrontalsensorcontrol Module
Complaints: 1
Electrical Systemhorn
Complaints: 1
Electrical Systemignitionanti Theftcontrol Module
Complaints: 1
Electrical Systemstarter Assembly
Complaints: 1
Electrical Systemstarter Assemblyrelay
Complaints: 1
Electrical Systemwiringfront Underhood
Complaints: 1
Engine And Engine Coolingcooling Systemhoseslinespipingfittings
Complaints: 1
Engine And Engine Coolingcooling Systemradiator Assembly
Complaints: 1
Engine And Engine Coolingenginegasolineturbosupercharger
Complaints: 1
Engine And Engine Coolingexhaust Systememission Controlcrankcase Pcv
Complaints: 1
Engine And Engine Coolingexhaust Systemmanifoldheadermufflertail Pipe
Complaints: 1
Equipmentelectrical
Complaints: 1
Equipmentmechanicalaccessory Scissorscrewbottle Jacklift
Complaints: 1
Equipmentotherownersserviceother Manual
Complaints: 1
Equipmentrecreational Vehicletrailer
Complaints: 1
Exterior Lightingback Up Lights
Complaints: 1 1 Fire
Exterior Lightingback Up Lightsswitch
Complaints: 1 1 Fire
Exterior Lightingtail Lightsswitch
Complaints: 1 1 Fire
Exterior Lightingturn Signal
Complaints: 1
Exterior Lightingturn Signalflasher Unit
Complaints: 1
Fuel System Gasolinedelivery
Complaints: 1
Fuel System Gasolinedeliveryhoses Linespiping And Fittings
Complaints: 1
Fuel System Gasolinefuel Injection System
Complaints: 1
Fuel System Gasolinestoragetank Assembly
Complaints: 1
Fuel System Gasolinestoragetank Assemblyfiller Pipe And Cap
Complaints: 1
Parking Brake
Complaints: 1
Parking Brakeconventionalmechanical
Complaints: 1
Power Trainautomatic Transmissioncooling Unit And Lines
Complaints: 1
Power Trainautomatic Transmissiongear Position Indication Prndl
Complaints: 1
Power Trainautomatic Transmissionlever And Linkagefloor Shift
Complaints: 1
Power Trainclutch Assemblypedalhand Levermotorcycle
Complaints: 1
Seat Beltsfront
Complaints: 1
Seat Beltsfrontretractor
Complaints: 1
Service Brakes Airantilockcontrol Unitmodule
Complaints: 1
Service Brakes Electric
Complaints: 1
Service Brakes Hydraulicbrake Fluid Low Warning Lamp
Complaints: 1
Service Brakes Hydraulicfoundation Componentsdisc
Complaints: 1
Service Brakes Hydraulicfoundation Componentshoses Linespiping And Fittings
Complaints: 1
Service Brakes Hydraulicpedals And Linkages
Complaints: 1
Service Brakes Hydraulicpower Assisthydraulic
Complaints: 1
Service Brakes Hydraulicpower Assistvacuum
Complaints: 1
Steering Steering Wheelhandle Bar
Complaints: 1
Steeringhydraulic Power Assist System
Complaints: 1
Steeringlinkagestie Rod Assembly
Complaints: 1
Structurebodybumpers
Complaints: 1
Structurebodyroof And Pillars
Complaints: 1
Suspensionfrontshock Absorber
Complaints: 1
Suspensionfrontwheel Bearing
Complaints: 1
Suspensionmultiple Axletorque Arm
Complaints: 1
Suspensionrearspringscoil Springs
Complaints: 1
Vehicle Speed Controlcruise Control
Complaints: 1
Visibilitydefrosterdefoggerhvac Systemheater Core
Complaints: 1
Visibilityglass Siderear
Complaints: 1
Visibilityrearview Mirrorsdevicesexterior
Complaints: 1
Visibilitywindshield Wiperwasher
Complaints: 1
Wheelslugsnutsboltsstuds
Complaints: 1

Most Recent Complaints

#11502341 | AIR BAGS | | N/A miles
I was driving on the freeway and the airbags deployed. No one hit me and I don't hit anyone.
#11131795 | ELECTRICAL SYSTEM | | 230,000 miles
WHILE THE VEHICLE IS IN MOTION, IT "JERKS" OR MAKES A SHAKING MOVEMENT. WHILE THE VEHICLE IS IN MOTION, THE "DOOR AJAR" LIGHT STAYS ON ALTHOUGH ALL DOORS HAVE BEEN OPENED AND CLOSED. WHILE STATIONARY, THE VEHICLE BRAKE LIGHT IS NOT WORKING. WHILE STATIONARY AND IN MOTION, THE VEHICLE'S CHECK ENGINE LIGHT STAYS ON. THE REAR MIDDLE PASSENGER SEATBELT IS NOT USEABLE. THE DRIVER'S DOOR REMAINS UNLOCKED AFTER PRESSING THE "LOCK DOORS" BUTTON.
#11131795 | POWER TRAIN | | 230,000 miles
WHILE THE VEHICLE IS IN MOTION, IT "JERKS" OR MAKES A SHAKING MOVEMENT. WHILE THE VEHICLE IS IN MOTION, THE "DOOR AJAR" LIGHT STAYS ON ALTHOUGH ALL DOORS HAVE BEEN OPENED AND CLOSED. WHILE STATIONARY, THE VEHICLE BRAKE LIGHT IS NOT WORKING. WHILE STATIONARY AND IN MOTION, THE VEHICLE'S CHECK ENGINE LIGHT STAYS ON. THE REAR MIDDLE PASSENGER SEATBELT IS NOT USEABLE. THE DRIVER'S DOOR REMAINS UNLOCKED AFTER PRESSING THE "LOCK DOORS" BUTTON.
#11131795 | UNKNOWN OR OTHER | | 230,000 miles
WHILE THE VEHICLE IS IN MOTION, IT "JERKS" OR MAKES A SHAKING MOVEMENT. WHILE THE VEHICLE IS IN MOTION, THE "DOOR AJAR" LIGHT STAYS ON ALTHOUGH ALL DOORS HAVE BEEN OPENED AND CLOSED. WHILE STATIONARY, THE VEHICLE BRAKE LIGHT IS NOT WORKING. WHILE STATIONARY AND IN MOTION, THE VEHICLE'S CHECK ENGINE LIGHT STAYS ON. THE REAR MIDDLE PASSENGER SEATBELT IS NOT USEABLE. THE DRIVER'S DOOR REMAINS UNLOCKED AFTER PRESSING THE "LOCK DOORS" BUTTON.
#11100021 | FUEL/PROPULSION SYSTEM | | 145,000 miles
WHILE MAINTAINING SPEED AT OR ABOVE 40 MPH AND WITH 1/4 TANK OR LESS OF FUEL REMAINING, MY JETTA WILL CONSISTENTLY STALL OUT AND TURN OFF FROM FUEL STARVATION. THIS HAS HAPPENED TO ME BETWEEN 40 AND 80 MPH SEVERAL TIMES, BOTH IN THE CITY AND ON THE HIGHWAY. I HAVE REPLACED THE CRANKSHAFT POSITION SENSOR, THE FUEL SENDER, AND THE FUEL PUMP WITH NO SUCCESS. ADDITIONALLY, THE JETTA WILL DIE THE FIRST TIME I TRY TO START IT AS MY FUEL LEVEL APPROACHES 1/4, ESPECIALLY IF I AM PARKED ON AN INCLINE. HOWEVER, IT NEVER FAILS TO START ON THE SECOND TRY ONCE SOME FUEL HAS BEGUN MOVING THROUGH THE SYSTEM. FULLY REFUELING ALLEVIATES ALL PROBLEMS.

View all Seatsfront Assemblyseat Heatercooler complaints →

Safety Rating for the 2002 VOLKSWAGEN JETTA

NHTSA has not yet tested the 2002 VOLKSWAGEN JETTA in its New Car Assessment Program.

Technical Service Bulletins for the 2002 VOLKSWAGEN JETTA

Volkswagen Group of America, Inc. has issued 8 technical service bulletins (TSBs) for the 2002 VOLKSWAGEN JETTA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

TT 961011 — ELECTRICAL SYSTEM

Update to model year applicability.

V851401 2012432 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

Technical Bulletin (Temperature Output Control Cannot Be Adjusted): Customer states cannot adjust temperature and/or A/C is not cold. The blend door control lever moves freely, but the blend door does not operate. A bushing that fits on the lever may have a broken tab/clip. This document discusses the potential remedy...

PDITECHCHECKi — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections

Edition58 — ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:ALARM

VW Elsa Newsletter

TT 87-09-03 — ENGINE

Tech Tips (Coolant fan control module J293 pinout): 1.8L and 2.0L (Except Engine Code BBW), Fan Module J293 Pinout Chart which informs of the terminal types, the inputs, and outputs, the signal purpose, and the signal type

TT871005 — ENGINE AND ENGINE COOLING

Air Conditioning Does not Operate

VV-VV00 — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

CUSTOMER SATISFACTION CAMPAIGN CIRCULAR: CERTAIN VEHICLES EQUIPPED WITH COMFORT SEATS: INSTALL DRIVER'S SIDE SEAT HEATER REPAIR KIT. *PE UPDATED 3/23/09. REVISION TO CUSTOMER SATISFACTION CAMPAIGN. *PE UPDATED 3/17/10. *PE

01 08 14 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

UPDATE PROGRAMMING, MIL ON, DTC'S P0420 AND/OR P0300-P0306 STORED IN ECM FAULT MEMORY. *NJ

NHTSA Investigations for the 2002 VOLKSWAGEN JETTA

NHTSA has opened 1 investigation into potential safety defects in the 2002 VOLKSWAGEN JETTA.

Investigation EA04010 — SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER Closed

Opened:

DRIVER SIDE FRONT SEAT OVERHEATS

Other Model Years of the VOLKSWAGEN JETTA

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