NHTSA Complaint #11100021 — 2002 VOLKSWAGEN JETTA FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11100021
Vehicle	2002 VOLKSWAGEN JETTA
Component	FUEL/PROPULSION SYSTEM
Date of Incident	March 30, 2017
Date Filed	June 5, 2018
Mileage	145,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

WHILE MAINTAINING SPEED AT OR ABOVE 40 MPH AND WITH 1/4 TANK OR LESS OF FUEL REMAINING, MY JETTA WILL CONSISTENTLY STALL OUT AND TURN OFF FROM FUEL STARVATION. THIS HAS HAPPENED TO ME BETWEEN 40 AND 80 MPH SEVERAL TIMES, BOTH IN THE CITY AND ON THE HIGHWAY. I HAVE REPLACED THE CRANKSHAFT POSITION SENSOR, THE FUEL SENDER, AND THE FUEL PUMP WITH NO SUCCESS. ADDITIONALLY, THE JETTA WILL DIE THE FIRST TIME I TRY TO START IT AS MY FUEL LEVEL APPROACHES 1/4, ESPECIALLY IF I AM PARKED ON AN INCLINE. HOWEVER, IT NEVER FAILS TO START ON THE SECOND TRY ONCE SOME FUEL HAS BEGUN MOVING THROUGH THE SYSTEM. FULLY REFUELING ALLEVIATES ALL PROBLEMS.

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