2016 LAND ROVER RANGE ROVER EVOQUE — Problems, Recalls & Safety Data

I am reporting a steering failure on my 2016 Land Rover Range Rover Evoque vin# [XXX] . The electric power steering assists motor separated from the steering rack due to the retention bolts that were severely corroded and snapped. The failure occurred without any warning, lights, messages, or prior symptoms. The vehicle became undriveable and posed a serious safety risk due to the loss of steering. A LandRover dealer in Bedford, NH has confirmed that the retention bolts corroded and fractured, causing the steering gear motor to detach from the rack. The repair requires replacement of the entire steering gear assembly. I have written repair estimate confirming this diagnosis. There is an existing recall (N632) addressing steering rack bolt corrosion on similar vehicles, but my vin was excluded. However the failure mechanism in my vehicle to the condition described in that recall: bolt corrosion to steering separation. This vehicle was operated in Maine, a high road salt environment. The failure occurred without driver negligence and appears to be a materials/design issue rather than a maintenance - related. Given the catastrophic safety risk of sudden steering failure, I request that this issue be reviewed for expanded recall consideration. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the vehicle had a cracked turbo manifold, and the turbo manifold and the entirety of the setup of the turbo needed to be replaced. I find that odd that the check engine light came on with 50 miles of purchasing the new vehicle on the second day. It appears to me that the check engine light was cleared from the vehicle, and the vehicle was sold only for the light to return more quickly than they anticipated.I received the vehicle back no check engine light no exhaust fumes. It appeared had been repaired. I went through a 500 mile break-in of the new turbo. Within that 500 miles of the new turbo, I began to smell a gasoline, also coming from the vents and the engine bay once again entering the cabin. I documented all of this information and I contacted the dealership. Hooshies Auto Sales in Denver Colorado. And I also contacted the shop that completed the repair repairs. The dealership has not responded to multiple emails, indicating there’s an immediate risk to myself and my daughters in the vehicle from carbon monoxide from the exhaust fumes entering the cabin, not only that fuel fumes are still entering the cabin. The check engine light is back on P0299 turbo underboost. I have parked the vehicle as it is no longer drivable. I am in need of a vehicle for work and for personal needs. The dealership has escalated this to the owners, which I have tried to contact multiple times via phone and email and they will not respond nor will they call me back.

I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the vehicle had a cracked turbo manifold, and the turbo manifold and the entirety of the setup of the turbo needed to be replaced. I find that odd that the check engine light came on with 50 miles of purchasing the new vehicle on the second day. It appears to me that the check engine light was cleared from the vehicle, and the vehicle was sold only for the light to return more quickly than they anticipated.I received the vehicle back no check engine light no exhaust fumes. It appeared had been repaired. I went through a 500 mile break-in of the new turbo. Within that 500 miles of the new turbo, I began to smell a gasoline, also coming from the vents and the engine bay once again entering the cabin. I documented all of this information and I contacted the dealership. Hooshies Auto Sales in Denver Colorado. And I also contacted the shop that completed the repair repairs. The dealership has not responded to multiple emails, indicating there’s an immediate risk to myself and my daughters in the vehicle from carbon monoxide from the exhaust fumes entering the cabin, not only that fuel fumes are still entering the cabin. The check engine light is back on P0299 turbo underboost. I have parked the vehicle as it is no longer drivable. I am in need of a vehicle for work and for personal needs. The dealership has escalated this to the owners, which I have tried to contact multiple times via phone and email and they will not respond nor will they call me back.

I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the vehicle had a cracked turbo manifold, and the turbo manifold and the entirety of the setup of the turbo needed to be replaced. I find that odd that the check engine light came on with 50 miles of purchasing the new vehicle on the second day. It appears to me that the check engine light was cleared from the vehicle, and the vehicle was sold only for the light to return more quickly than they anticipated.I received the vehicle back no check engine light no exhaust fumes. It appeared had been repaired. I went through a 500 mile break-in of the new turbo. Within that 500 miles of the new turbo, I began to smell a gasoline, also coming from the vents and the engine bay once again entering the cabin. I documented all of this information and I contacted the dealership. Hooshies Auto Sales in Denver Colorado. And I also contacted the shop that completed the repair repairs. The dealership has not responded to multiple emails, indicating there’s an immediate risk to myself and my daughters in the vehicle from carbon monoxide from the exhaust fumes entering the cabin, not only that fuel fumes are still entering the cabin. The check engine light is back on P0299 turbo underboost. I have parked the vehicle as it is no longer drivable. I am in need of a vehicle for work and for personal needs. The dealership has escalated this to the owners, which I have tried to contact multiple times via phone and email and they will not respond nor will they call me back.

The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated that there was water intrusion in the vehicle on rainy days and while washing the vehicle. The contact stated that water was entering the vehicle through both the middle and the passenger's sides of the windshield. The vehicle was taken to a dealer, where the contact was informed that the vehicle was not covered under a recall or warranty. The manufacturer was also notified of the failure, and the contact was referred to the NHTSA Hotline to file a complaint. Upon investigation, the contact discovered Service Action Number: N221(Windshield Water Leaks), which the contact related to the failure. The vehicle was not repaired. The failure mileage was unknown.