2010 FORD ESCAPE Visibilityglass Siderear Problems

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT AFTER LOADING GROCERIES INTO THE REAR CARGO AREA OF THE VEHICLE, THE HATCH DOOR WAS CLOSED AND THE REAR HATCH WINDOW SHATTERED. THERE WAS GLASS ON THE CONTACT AND INSIDE OF THE VEHICLE. THE CONTACT WAS NOT INJURED BY THE SHATTERED GLASS. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE FOR THE FAILURE THAT WAS EXPERIENCED. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE CLOSING THE REAR HATCH DOOR, THE WINDOW ON THE DOOR SHATTERED. UPON INSPECTION, IT WAS DISCOVERED THAT THE PLASTIC HINGES ON THE DOOR WERE ALSO CRACKED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 90,000.

I SENT THIS EMAIL TO FORD IN SEPTEMBER 2014 I WAS IN AN AUTO ACCIDENT WHERE BY ANOTHER VEHICLE HIT A DEER WHICH LANDED ON THE DRIVER SIDE WINDOW WHICH SHATTERED INTO THOUSANDS OF TINY SHARDS OF GLASS. FOR OVER 2 YEARS, I HAVE BEING DEALING WITH THOUSANDS OF TINY SHARDS EMBEDDED THROUGH OUT MY BODY (FACE, LIPS, HANDS, ARMS, LEGS, NECK, CHEST) WHICH OVER TIME ARE WORKING THEIR WAY OUT. IT IS VERY PAINFUL AND LEAVING SCARS AND DISRUPTING MY SLEEP ON A REGULAR BASIS. WHEN THE VEHICLE WAS REPAIRED, I TURNED ON THE HEAT FOR THE FIRST TIME AND HUNDREDS OF SHARDS OF GLASS BLEW OUT THE HEATER VENTS. MY VEHICLE VIN NUMBER IS [XXX]. I THINK YOU SHOULD TEST THE WINDSHIELDS OF SIMILAR CARS FROM THAT LOT TO MAKE SURE THE SAFETY GLASS WAS PROPERLY KILNED OR WHATEVER TREATMENT PROCESS SO THAT OTHERS DO NOT POTENTIALLY EXPERIENCE...

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHEN THE LIFTGATE DOOR WAS CLOSED, THE REAR WINDOW SUDDENLY SHATTERED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,500.

AFTER LOADING THE VEHICLE, I SHUT THE REAR GATE. THE REAR WINDOW EXPLODED UPON IMPACT AND SHARDS OF GLASS FLEW ALL OVER THE STREET AND THE BACK OF THE VEHICLE SCARING THE KIDS. *TR

THE REAR LIFT GATE WINDOW GLASS EXPLODED AS I WAS CLOSING THE LIFT GATE. ACCORDING TO YOUR WEBSITE, THIS DEFECT HAS ALREADY BEEN INVESTIGATED AND CLOSED: DATE INVESTIGATION OPENED: APR 27, 2011; DATE INVESTIGATION CLOSED: AUG 18, 2011; NHTSA ACTION NUMBER: PE11016; COMPONENT(S): STRUCTURE , VISIBILITY. *JS

REAR GLASS EXPLODED FOR NO REASON. *TR

THE REAR WINDOW OF THE CAR SUDDENLY EXPLODED. I CLOSED THE TAILGATE, AND A MOMENT LATER, THE REAR WINDOW EXPLODED WITHOUT PROVOCATION. MORE OF THE SHATTERED GLASS WENT INTO THE CAR THAN WENT OUTSIDE IT. IT DID NOT INJURE ME, FORTUNATELY, BUT HUNDREDS OF SHARDS OF GLASS WENT EVERYWHERE. THE MOST RIDICULOUS THING WAS THAT THERE WAS NO SEEMING CAUSE. NOTHING WAS TOUCHING THE WINDOW. THE TEMPERATURE WAS CHILLY BUT MODERATE (40'S). THERE WAS NO INDICATION THAT ANYTHING WAS AMISS; THE WINDOW JUST EXPLODED. LOOKING ONLINE, IT SEEMS THAT THIS PROBLEM HAS BEEN REPORTED IN 2010 AND SOME 2011 FORD ESCAPES, AND THERE WAS EVEN AN INCONCLUSIVE INVESTIGATION IN 2011 BY THE NTSB. BUT AT THIS POINT, THERE IS NO RECALL ON THE WINDOW. *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, SHE HEARD A LOUD ABNORMAL NOISE AND DISCOVERED THAT THE WINDOW HAD SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

MY CAR WAS PARKED AT MY MOTHERS IN FRONT OF HER GARAGE. I WAS INSIDE THE BARN WITH HER AND WE HEARD THIS NOISE. I LOOKED OUTSIDE AND MY REAR WINDOW ON THE HATCH HAD EXPLODED. IT WAS ONLY ABOUT 70 DEGREES AND CLOUDY OUTSIDE, THE VENTS WERE OPEN AND THE DRIVERS SIDE WINDOW WAS PART WAY DOWN FOR AIR. NO ONE WAS NEAR THE CAR WHEN IT HAPPENED. IT JUST EXPLODED FOR NO KNOWN REASON. NOTHING LEFT TO IT. *TR

I WAS CRUISING AT A LOW SPEED ON A WARM DAY WHEN I HEARD A LOUD EXPLOSION, THE LEFT REAR WINDOW EXPLODED. *TR

DURING A PARTLY SUNNY, LOWS 80'S DEGREE DAY MY BACK WINDOW EXPLODED WHILE NO ONE WAS TOUCHING IT. THE GLASS WAS EVERYWHERE THROUGHOUT MY CAR AND I CUT SEVERAL CUTS WHILE CLEANING IT UP. *TR

THE REAR WINDOW HAS TWO CLAMPS THAT ATTACH TO THE VEHICLE. THE CLAMPS ARE DETERIORATING AND CRUMBLING TO PIECES. I HAVE ALSO SEEN THIS ON OTHER FORD ESCAPES. WITH THE CLAMPS FALLING APART IT WILL ONLY BE A MATTER OF TIME UNTIL THE REAR WINDOW WILL SHIFT OR FALL OFF. THIS SAME VEHICLE IS RUSTING ALSO. THE REAR HATCHBACK IS RUSTING OUT AND OTHER COMPONENTS. FORD MOTOR COMPANY REFUSES TO TAKE CARE OF THE PROBLEM. *TR

WHEN I CLOSED MY HATCHBACK THE REAR WINDOW SHATTERED AND GLASS FLEW EVERYWHERE. I HAD A COUPLE CUTS ON MY HANDS FROM THE GLASS FALLING. *TR

MY 2010 FORD ESCAPE WAS PARKED. I OPEN HATCH, CLOSED IT AND THE ENTIRE REAR WINDOW SHATTERED AND FELL OUT! *TR

VEHICLE WAS PARKED IN MY DRIVEWAY. THIS HAPPENED AT ABOUT 10:30 A.M. I HAD REMOVED SOME ITEMS IN THE REAR OF THE VEHICLE AND THEN SHUT THE REAR TAILGATE. THE REAR TAILGATE GLASS HAD NOT BE OPENED AND WAS CLOSED AS USUAL ON THE LIFTGATE. THE LIFTGATE WAS CLOSED IN THE NORMAL FASHION. I WAS IN THE PROCESS OF WALKING AWAY FROM THE CAR AFTER CLOSING THE TAILGATE WHEN THE REAR TAILGATE GLASS EXPLODED. NOTHING HAD STRUCK THE GLASS FROM EITHER THE INSIDE OR OUTSIDE TO CAUSE THIS TO HAPPEN. I RECEIVED SOME MINOR SCRATCHES ON MY HAND. THE GLASS EXPLODED AS FAR AS 6-8' BEHIND AND TO THE SIDES OF THE VEHICLE AS WELL AS ALL OVER THE INTERIOR OF THE VEHICLE. *TR

THIS IS NOW THE THIRD ISSUE WITH MY 2010 FORD ESCAPE WHERE THE REAR WINDOW SHATTERS WHILE CLOSING THE GATE. THIS IS A KNOWN ISSUE WITH FORD AND THEY WILL NOT FIX. GLASS SHATTERS INTO THOUSANDS OF PIECES AND PROJECTS 10-15 FEET IN ANY GIVEN DIRECTION. YET, FORD WILL DO NOTHING TO FIX. THIS IS VERY UNSAFE WHERE I HAVE HAD GLASS SHOT AT MY FACE AND I ALSO HAVE A DOG THAT IS OFTEN PUT IN THE BACK OF THE VEHICLE. THE ONLY WAY FORD WILL DO SOMETHING IS IF I PAY. I ALSO WONDER HOW MANY PEOPLE HAVE NOT FILED COMPLAINTS THINKING THIS IS A FLUKE ACCIDENT AND MAY HAVE GONE THROUGH INSURANCE. I KNOW IT IS NO FLUKE SINCE THIS IS THE THIRD TIME THIS HAS HAPPENED AND TALKING WITH FORD THEY ACKNOWLEDGE THE ISSUE. THERE SHOULD BE A RECALL ON THIS VEHICLE. I HAVE FILED TWO...

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDOW SHATTERED AS THE CONTACT CLOSED THE HATCHBACK WITHOUT EXCESSIVE FORCE. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER BOTH TIMES AND THE DEALER INFORMED THE CONTACT THAT THEY DID NOT PROVIDE ASSISTANCE FOR WINDOW REPAIRS. VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC BOTH TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. ...UPDATED 08/22/13 *BF

ON FEB 22, 2013 I EXPERIENCED A PROBLEM WITH MY 2010 FORD ESCAPE, WHILE CLOSING THE REAR LIFTGATE MY BACK WINDOW COMPLETELY SHATTERED - RESULTING IN MY HAVING TO REPLACE THE WINDOW WHICH COST ME $466.83. AFTER SOME RESEARCH ON THE INTERNET, I FOUND THE FORD KNOWS OF THIS PROBLEM AND IT HAS HAPPENED ON OTHER VEHICLES - MY PROBLEM OCCURRED WHILE THE VEHICLE WAS STATIONARY AND ALSO IN THE EARLY MORNING HOURS. I ALSO INCURRED MINOR CUTS AND LACERATIONS DUE TO CLEANING UP THE BROKEN GLASS. I BELIEVE SINCE FORD MOTOR CO. KNEW OF THIS PROBLEM AND FAILED TO NOTIFY OWNERS OF THIS, I SHOULD BE ENTITLED FOR REIMBURSEMENT OF THE COST FOR REPAIRING THE WINDOW, SINCE IT WAS A DEFECTED PRODUCT. *TR

MY REAR HATCH WINDOW JUST EXPLODED. I PULLED INTO THE CAR PORT AT THE AIRPORT FOR OUR CHRISTMAS FLIGHT HOME, TOOK LUGGAGE OUT THE BACK AND CLOSED THE HATCH AND BOOM GLASS EVERYWHERE. LUCKILY NO ONE WAS HURT BUT WHAT WAS I SUPPOSED TO DO? MISS OUR FLIGHT HOME FOR CHRISTMAS OR CALL A NEIGHBOR AT 8 AM TO COME SWAP OUT VEHICLES SO IT WOULDN'T BE VANDALIZED WHILE I WAS GONE. IT WAS IN THE UPPER 30S WHEN THIS HAPPENED, HOWEVER MY VEHICLE STAYS PARKED OUTSIDE SO IT WARMED UP GRADUALLY LIKE IT ALWAYS DOES. WE I GOT TO MY DESTINATION I CALLED MY FORD DEALER SINCE I BOUGHT THE EXTENDED WARRANTY AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY EVEN THOUGH I STATED THE NUMEROUS ARTICLES THAT I HAVE READ ABOUT THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED UPON CLOSING THE REAR LIFT GATE, THE GLASS SHATTERED OUTWARDLY. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 17,936. ..UPDATED 01/30/13 *BF UPDATED 2/5/2013 *JS

I SHUT MY TAILGATE AND THE REAR WINDOW SHATTERED ON MY 2010 FORD ESCAPE. NO ONE WAS INJURED, BUT IT DEFINITELY MADE A HUGE MESS AND IT WAS A SHOCK TO HAVE THIS HAPPEN. THIS IS THE SECOND ISSUE MY VEHICLE HAS HAD THIS YEAR. A FEW MONTHS AGO THE THROTTLE CONTROL WENT ON THE VEHICLE. BOTH NOT COVERED BY FORD, DUE TO THE WARRANTY OVER. I HAVE MANY CONCERNS THAT A TWO YEAR OLD VEHICLE COULD HAVE THESE TYPE OF THINGS GOING WRONG WITH IT. MY OTHER CONCERN IS FORD WON'T ACKNOWLEDGE THESE ISSUES WITH RECALLS AND MANY OF MY FELLOW FORD OWNERS ARE HAVING THE SAME ISSUES. PLEASE CHECK INTO THIS FOR US. CAN SAY I DEFINITELY WON'T BE BUYING FORD AGAIN AFTER THIS. *TR

MOVED SOME ITEMS FROM REAR OF VEHICLE TO BACK SEAT AREA. CLOSED LIFTGATE, THEN CLOSED REAR PASSENGER DOOR. REAR LIFTGATE GLASS SHATTERED A FEW SECONDS LATER. BOTH WINDOW SHOCKS SHOT OUTWARD. GLASS LANDED BOTH INSIDE AND OUTSIDE OF VEHICLE. I TOOK PHOTOS WITH MY CELL PHONE. *KB

WAS DRIVING MY NEW 2010 FORD ESCAPE HYBRID, WHICH I HAD JUST PURCHASED IN AUGUST, 2010 AT ABOUT 40 MPH WHEN - FOR NO APPARENT REASON - THE REAR WINDOW ON THE DRIVER'S SIDE IMPLODED. IF A CHILD HAD BEEN IN BACKSEAT, THE CHILD WOULD HAVE A HIGHLY LIKELIHOOD OF INJURY TO EYES AND PROBABLY CUTS. TOOK THE CAR TO THE DEALERSHIP - AND UPON THEIR INSPECTION - THEY SAID THERE WAS NOTHING WRONG WITH THE WINDOW MECHANISM; AND THEREFORE, FORD WOULD NOT FIX THE WINDOW FOR FREE. ENDED UP COSTING ME $500. I UNDERSTAND FORD HAS BEEN HAVING ISSUES WITH THE SAME TYPE OF FREAK WINDOW EXPLOSIONS/IMPLOSIONS IN THE FORD ESCAPE. FORD SHOULD BE MADE TO REPLACE THESE WINDOWS - THE DEALERSHIPS ARE OF NO HELP WHATSOEVER. *TR

THIS COMPLAINT INVOLVES THE SPONTANEOUS EXPLOSION OF THE REAR CARGO DOOR WINDOW IN A 2010 FORD ESCAPE. THE EXPLOSION OCCURRED FOR NO APPARENT REASON. MY FAMILY MEMBERS SUFFERED VERY MINOR CUTS AND SCRATCHES. SOME OF OUR PERSONAL PROPERTY WAS RUINED BY THE MILLIONS OF GLASS SLIVERS THAT WENT EVERYWHERE. THE VEHICLE WAS OWNED BY BUDGET CAR RENTAL, SO I DO NOT KNOW WHAT THE COST OF REPAIR WAS, SINCE THEY ULTIMATELY DID NOT HOLD ME LIABLE. I PREPARED A COMPLAINT WITH A LOT OF DETAILS THAT IS OVER 5000 CHARACTERS LONG. I DO NOT WANT TO RE-WRITE IT HERE. PLEASE CONTACT ME AND TELL ME HOW TO SEND THE ENTIRE DOCUMENT, IF YOU NEED IT. *TR

MY HUSBAND WAS STANDING BESIDE MY FORD ESCAPE WHICH WAS PARKED IN THE DRIVEWAY AND THE REAR GLASS JUST EXPLODED AS HE STOOD THERE. FOR NO REASON AT ALL THE WHOLE WINDOW BLEW OUT. IF HE HAD BEEN STANDING ANY CLOSER, HE WOULD HAVE BEEN CUT BY GLASS OR IT COULD HAVE EXPLODED IN HIS FACE CAUSING EYE DAMAGE. I HAVE READ A LOT ONLINE WHERE THIS HAS HAPPENED TO MANY OTHER FORD ESCAPE OWNERS AND YET FORD IS STILL NOT TAKING OWNERSHIP OF THE PROBLEM. UPDATED 01/06/11 *BF THE REAR HATCH GLASS WAS DEFECTIVE. UPDATED 01/24/11

TL*THE CONTACT OWNS A 2010 FORD ESCAPE. WHEN CLOSING THE TRUNK, THE CONTACT STATED THAT THE REAR WINDOW BROKE CAUSING IT TO SHATTER AT LEAST 10 FEET AWAY. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 15,653. UPDATED 1/19/2010 *CN UPDATED 01/27/11

I RENTED A 2010 FORD ESCAPE SUV FROM DOLLAR RENTAL CAR IN SAN JOSE. ON 9/11/10 AT ABOUT 6:00 AM AT MY HOTEL I WENT TO LOAD MY BAGS TO RETURN TO THE AIRPORT. BY ACCIDENT I UNLOCKED THE REAR LIFTGATE GLASS WITH THE REMOTE. (I DID NOT THINK TO RE-LOCK IT BEFORE OPENING THE LIFTGATE.) AFTER MY BAGS WERE LOADED, I CLOSED THE LIFTGATE FIRMLY (NOT SOFTLY, BUT NOT LIKE KING KONG); UPON IMPACT OF CLOSING, THE REAR LIFTGATE GLASS EXPLODED, SHOWERING GLASS ALL OVER THE PAVEMENT AND IN THE BACK / ON MY LUGGAGE. THERE HAD BEEN NO CONTACT WITH LUGGAGE IN THE BACK / MY BAGS WERE LOW-PROFILE (I HAVE PHOTOS TO PROVE; ALSO, I HAVE A 3RD-PARTY WITNESS WHO WAS LOADING HIS CAR SEVERAL SPACES AWAY.) THE AMBIENT AIR TEMPERATURE WAS AROUND 60 DEGREES; THE WEATHER WAS FAIR / CLEAR. THE CAR HAD NOT BEEN ENTERED...

I RENTED A 2010 FORD ESCAPE LIMITED AND A 2010 FORD TAURUS LIMITED THIS WEEK FOR VACATION. AS I WAS OPENING THE LIFTGATE ON THE ESCAPE, THE REAR WINDOW MAKE A CREAK NOISE AND EXPLODED INTO MY FACE. I HAVE CUT ALL OVER MY HANDS, BUT THANK GOD IT AVOIDED MY EYES. MY 10 YEAR OLD SONG HAD GASHES ON HIS LEGS FROM WHERE THE GLASS FELL AS WELL. I'VE BEEN LOOKING AROUND AND THIS SEEMS TO BE A REAL PROBLEM WITH THE ESCAPES. TAKE CARE OF TOYOTA BUT TAKE CARE OF FORD TOO! *TR

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING AT SPEEDS OF 45 MPH, THE DRIVERS SIDE REAR WINDOW ABRUPTLY SHATTERED WITHOUT WARRANT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE VEHICLE WAS NOT SERVICED. THE FAILURE AND CURRENT MILEAGES WERE 1,890.