NHTSA Complaint #10383123 — 2010 FORD ESCAPE VISIBILITY:GLASS, SIDE/REAR

Complaint Details

ODI Number	10383123
Vehicle	2010 FORD ESCAPE
Component	VISIBILITY:GLASS, SIDE/REAR
Date of Incident	January 22, 2011
Date Filed	February 17, 2011
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

WAS DRIVING MY NEW 2010 FORD ESCAPE HYBRID, WHICH I HAD JUST PURCHASED IN AUGUST, 2010 AT ABOUT 40 MPH WHEN - FOR NO APPARENT REASON - THE REAR WINDOW ON THE DRIVER'S SIDE IMPLODED. IF A CHILD HAD BEEN IN BACKSEAT, THE CHILD WOULD HAVE A HIGHLY LIKELIHOOD OF INJURY TO EYES AND PROBABLY CUTS. TOOK THE CAR TO THE DEALERSHIP - AND UPON THEIR INSPECTION - THEY SAID THERE WAS NOTHING WRONG WITH THE WINDOW MECHANISM; AND THEREFORE, FORD WOULD NOT FIX THE WINDOW FOR FREE. ENDED UP COSTING ME $500. I UNDERSTAND FORD HAS BEEN HAVING ISSUES WITH THE SAME TYPE OF FREAK WINDOW EXPLOSIONS/IMPLOSIONS IN THE FORD ESCAPE. FORD SHOULD BE MADE TO REPLACE THESE WINDOWS - THE DEALERSHIPS ARE OF NO HELP WHATSOEVER. *TR

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