NHTSA Complaint #10510509 — 2010 FORD ESCAPE VISIBILITY/WIPER

Complaint Details

ODI Number	10510509
Vehicle	2010 FORD ESCAPE
Component	VISIBILITY/WIPER
Date of Incident	April 24, 2013
Date Filed	May 3, 2013
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE REAR WINDOW SHATTERED AS THE CONTACT CLOSED THE HATCHBACK WITHOUT EXCESSIVE FORCE. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER BOTH TIMES AND THE DEALER INFORMED THE CONTACT THAT THEY DID NOT PROVIDE ASSISTANCE FOR WINDOW REPAIRS. VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC BOTH TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. ...UPDATED 08/22/13 *BF

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