NHTSA Complaint #10490707 — 2010 FORD ESCAPE

MY REAR HATCH WINDOW JUST EXPLODED. I PULLED INTO THE CAR PORT AT THE AIRPORT FOR OUR CHRISTMAS FLIGHT HOME, TOOK LUGGAGE OUT THE BACK AND CLOSED THE HATCH AND BOOM GLASS EVERYWHERE. LUCKILY NO ONE WAS HURT BUT WHAT WAS I SUPPOSED TO DO? MISS OUR FLIGHT HOME FOR CHRISTMAS OR CALL A NEIGHBOR AT 8 AM TO COME SWAP OUT VEHICLES SO IT WOULDN'T BE VANDALIZED WHILE I WAS GONE. IT WAS IN THE UPPER 30S WHEN THIS HAPPENED, HOWEVER MY VEHICLE STAYS PARKED OUTSIDE SO IT WARMED UP GRADUALLY LIKE IT ALWAYS DOES. WE I GOT TO MY DESTINATION I CALLED MY FORD DEALER SINCE I BOUGHT THE EXTENDED WARRANTY AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY EVEN THOUGH I STATED THE NUMEROUS ARTICLES THAT I HAVE READ ABOUT THIS ISSUE. *TR