2021 CHRYSLER PACIFICA Seats Problems

2nd Row Seat fails to latch and lock in position. The seat reclines back and forth without being able to be latched in place. My [XXX] and [XXX] 's safety is greatly impacted by this, as the seat is unable to be properly secured in the event of a crash. I have had the other 2nd row seat repaired nearly 2 months ago at a Chrysler dealership, but am dealing with the same problem on the other 2nd row seat. When I took the vehicle to the dealership 2 months ago, the 2nd row seat that has now failed to latch was not experiencing those problems. There were no warning lamps or symptoms of this failure to occur other than knowing that the other 2nd row seat had experienced the same failure 2 months prior to this. A poor design in the seat reclining mechanism in the 2nd row seats...

For the third time the cable in the 2nd row seat has failed. I have had them repaired before. When the cable fails the seat snaps foward & cannot be locked into position.

The 2nd row passenger side headrest failed to latch in the upright position and prevents anyone from sitting in the seat since the headrest is almost horizontal. I reported it to the dealer and they will replace the headrest due to a plastic piece in the latch broke. While waiting for the part to come in the driver’s side 2nd row headrest also failed to latch. Upon inspection the same plastic piece had broken. Since the van is 38 months old and less than 36,000 miles it is out of the manufacture’s warranty period

Vehicle Information: Make/Model: 2021 Chrysler Pacifica Hybrid Incident Dates: Thursday June 12, 2025 & Saturday June 14, 2025 Description of the Incident: On two separate occasions, the second-row passenger seat of my 2021 Chrysler Pacifica Hybrid collapsed and slid forward without any manual intervention. The first incident occurred when my wife was buckling in our son. The seat unexpectedly folded over him, and it would not latch back into place. To ensure safety, she moved him to the third-row seat. When she stopped at a stop sign, the unlatched seat slid forward and collided with the front passenger seat. If my son had remained in that seat, he could have been seriously injured. A similar incident happened a couple of days later with the second-row seat on the driver’s side. This seat also folded over and slid freely on the floor. Both incidents present a major safety concern, especially since...

Headrest on center row seats (both sides) stays folded down making seat difficult to use. Interfered with use of child car seat. Attempts to correct the problem all failed.

The headrest worked when I got the car and the headrest stopped working it won’t stay open it went down to fold into the floor and it won’t lock in position so the seat is unusable because the headrest is locked/ broken in the down position that has it hit right at the middle of neck for some that 5’2 and it would mostly break someone’s neck if an accident occurred

Head restraints in back seat prevent tall child car seats from being installed without removal of head restraint. My daughter took 2 car seats to Seattle airport and rented a Pacifica. An online you tube video showed how to take off the back panel, release some cable to remove head restraint which they thought was a bad idea in a rented car. In my 2021 Pacifica, the front seat head restraint is so far forward (yes i know about the ratchet release) that the physical therapy posture lectures for a rounded shoulder head forward older person, that you can not move your head to the proper position without hitting the head rest. So I turned mine around so it faces backwards but the catch cog doesn't work. However it can't fly up and off since it hits the ceiling. I used some vinyl tubing as a spacer to set the...

My 9 year old child was sitting in the driver side middle captain chair. The child was not touching any of the seat levers. The seat back dropped back and then pushed him foward. The child used their body to push it back some until I could safely pull over. I could not get the seat to lock. The lower lever had no tension. I took it to the dealer and paid a deductible to get it repaired under warranty. Their invoice states that the Seatback headrest release cable came apart.