NHTSA Complaint #11669544 — 2021 CHRYSLER PACIFICA

Vehicle Information: Make/Model: 2021 Chrysler Pacifica Hybrid Incident Dates: Thursday June 12, 2025 & Saturday June 14, 2025 Description of the Incident: On two separate occasions, the second-row passenger seat of my 2021 Chrysler Pacifica Hybrid collapsed and slid forward without any manual intervention. The first incident occurred when my wife was buckling in our son. The seat unexpectedly folded over him, and it would not latch back into place. To ensure safety, she moved him to the third-row seat. When she stopped at a stop sign, the unlatched seat slid forward and collided with the front passenger seat. If my son had remained in that seat, he could have been seriously injured. A similar incident happened a couple of days later with the second-row seat on the driver’s side. This seat also folded over and slid freely on the floor. Both incidents present a major safety concern, especially since the vehicle is relatively new and was purchased as a certified pre-owned vehicle in excellent condition. The dealership diagnosed the issue as broken seat cables, which prevented the seats from latching properly. While there is no open recall for this specific issue, it closely resembles the conditions in recall Campaign Code Z22, which also addressed seat latch problems in the same make/model and model year. Despite the safety risk, Chrysler has declined to cover the diagnostic costs or the repair under because the basic warranty had expired (although two of their phone reps assured me that there was still some warranty available to help with the expense). I am filing this complaint so that NHTSA can investigate this issue further to prevent potential injuries to other passengers.