NHTSA Complaint #11552684 — 2021 CHRYSLER PACIFICA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11552684
Vehicle	2021 CHRYSLER PACIFICA
Component	SEATS
Date of Incident	October 8, 2023
Date Filed	October 30, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The headrest worked when I got the car and the headrest stopped working it won’t stay open it went down to fold into the floor and it won’t lock in position so the seat is unusable because the headrest is locked/ broken in the down position that has it hit right at the middle of neck for some that 5’2 and it would mostly break someone’s neck if an accident occurred

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