NHTSA Complaint #11538521 — 2021 CHRYSLER PACIFICA

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11538521
Vehicle	2021 CHRYSLER PACIFICA
Component	SEATS
Date of Incident	August 4, 2023
Date Filed	August 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

My 9 year old child was sitting in the driver side middle captain chair. The child was not touching any of the seat levers. The seat back dropped back and then pushed him foward. The child used their body to push it back some until I could safely pull over. I could not get the seat to lock. The lower lever had no tension. I took it to the dealer and paid a deductible to get it repaired under warranty. Their invoice states that the Seatback headrest release cable came apart.

Related Complaints for the 2021 CHRYSLER PACIFICA

Other SEATS Complaints

#11692293 — October 9, 2025 — 2nd Row Seat fails to latch and lock in position. The seat reclines back and forth without being able to be latched ...

#11673018 — July 12, 2025 — For the third time the cable in the 2nd row seat has failed. I have had them repaired before. When the cable fails ...

#11669884 — June 28, 2025 — The 2nd row passenger side headrest failed to latch in the upright position and prevents anyone from sitting in the s...

#11669544 — June 26, 2025 — Vehicle Information: Make/Model: 2021 Chrysler Pacifica Hybrid Incident Dates: Thursday June 12, 2025 & Saturday Ju...

#11642048 — February 11, 2025 — Headrest on center row seats (both sides) stays folded down making seat difficult to use. Interfered with use of chil...

Recent Complaints for the 2021 CHRYSLER PACIFICA

#11719236 — ELECTRICAL SYSTEM — February 19, 2026 — The Electric Coolant Heater (ECH) failed (Error Code P0E15), which is a critical component of the High Voltage Batter...

#11718575 — UNKNOWN OR OTHER — February 17, 2026 — The back up camera does not work intermittently. The screen is just black. This was supposed to be resolved as part o...

#11716949 — SUSPENSION:FRONT:WHEEL BEARING — February 10, 2026 — The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving approximately 30 - 35 MPH, there was...

#11716949 — WHEELS:HUB — February 10, 2026 — The contact owns a 2021 Chrysler Pacifica. The contact stated that while driving approximately 30 - 35 MPH, there was...

#11716357 — POWER TRAIN — February 6, 2026 — I was driving my Pacifica, got the warning light telling me to pull over. The van lost power 3/4 way up a hill blocki...