NHTSA Complaint #11550356 — 2021 CHRYSLER PACIFICA

Head restraints in back seat prevent tall child car seats from being installed without removal of head restraint. My daughter took 2 car seats to Seattle airport and rented a Pacifica. An online you tube video showed how to take off the back panel, release some cable to remove head restraint which they thought was a bad idea in a rented car. In my 2021 Pacifica, the front seat head restraint is so far forward (yes i know about the ratchet release) that the physical therapy posture lectures for a rounded shoulder head forward older person, that you can not move your head to the proper position without hitting the head rest. So I turned mine around so it faces backwards but the catch cog doesn't work. However it can't fly up and off since it hits the ceiling. I used some vinyl tubing as a spacer to set the height right See photos. My new 2022 Ford transit head restraints are vertical and work perfectly. 2 photos show mine backwards. one photo shows original profile, one photo show Ford Transit.