2017 CHRYSLER PACIFICA Steering Problems

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a slight turn in either direction, the steering wheel had become sticky and failed to return to center. During the failure, the driver forcefully turned the steering wheel back to center. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving on several occasions at various speeds, and turning the steering wheel to the right, the steering wheel became stiff, and the contact had to forcefully maneuver the steering wheel to correct the failure. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the power steering system needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and making a left turn, the steering wheel became stuck. The contact had the pull the steering wheel to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000. The VIN was unavailable.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and turning in either direction, the steering wheel became difficult to return to center. The vehicle was taken to the local dealer, who was unable to identify the cause of the failure. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000. The VIN was not available.

Steering has jerking sensation at higher speeds going around turns. Causing me to almost overcorrect. Safety of my children involved.

Today I learned that there is an open investigation pertaining to the steering on my model of vehicle. What I orginally throught to be "normal" for the vehicle I now believe could be an issue. Since I have owned this van there have been numerous random times where I have been driving and it feels like my steeling wheel gots stuck in position and required extra effort to move it. It has always been in a gradual turn or curving of the road vs in a hard right or left turn. Additionally, there has been times where I am turning at a very low rate of speed, say to turn into a parking space, where I can feel what almost seems like a "bumping" sensation from the steering wheel through my hands. I have never been able to get the issues to occur when asking someone else if they feel...

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at various speeds and making a turn, the steering wheel was sticking while making the turn, and after making the turn, it required an extra effort to turn the steering wheel. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Action: PE25009 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the transmission slammed into gear while shifting. No warning lights were illuminated. The contact stated that the steering wheel pulled to the left while the contact was attempting to go to the right. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

The electric steering has a stiff jerk at random positions when taking a turn. It seems to happen at the 11 o clock and the 1 o clock positions on the wheel. It causes a stiffness when driving on a turn that causes myself to have to jerk the wheel to get it out of the stuck position, which causes the vehicle to jerk and causes panic. It seems to happen every time I drive the van, several times during a trip, basically every time I take a basic turn. The safety of my family is put at risk because it causes me to have to jerk the wheel to get the steering under control. This is a current on going investigation. There are no warning messages or lights on for this. Please investigate this and get this issue fixed. It’s scary and dangerous to my family and others on...

While turning, my steering wheel will get stuck, sometimes causing me to over correct while trying to fix it. It has been happening for quite some time and seems to be an ongoing issue. It typically occurs when I'm going around a curve, not when I'm doing a complete turn. I am afraid this could cause an accident at some point.

When I’m steering to the right of the highway, my van is hard to steer back onto the roadway.

The steering gets stuck at the 11 o'clock position. The steering wheel does not respond immediately and is putting me in a dangerous situation and causing many close encounters with the vehicle oversteering in the neighboring lanes on the highway putting me and my family at risk for a major car crash. There was a past recall on the steering where the dealer checked the ground wire but no repair was made.

When turning the steering wheel it will feel like it gets stuck for a split seconds. It happens alot.

The steering on my 2017 Chrysler Pacific sticks at the 11 and 1 position. It cause us over steer while driving down the road or on the interstate. It is very scary.

The power steering sticks when making a gradual turn which makes it feel like it's not going to straighten back up so overcorrecting is easy if you're not careful. It happens intermittently and the dealer said they were unable to reproduce it but it happens on a regular basis.

The steering wheel sticks when driving at speeds 50-70mph. When I am on a turning roadway, the steering wheel will stick in place, and will stay in that position unless forced to rotate.

The steering tends to stick in the 11 o clock or the 1 o clock position when driving on the highway. I feel it and luckily I’m able steer it straight without much force. Seems to be getting worse.

Steering wheel can randomly get stuck with mild turning or with a short curve in the road. It is much worse when driving downhill with a slight curve in the road. It is very unsafe and in order to unstick the steering wheel, the driver has to aggressively pull the steering wheel back into position to avoid overturning and driving outside the driving lane. This could definitely lead to an accident if the driver is unable to get the steering wheel unstuck promptly. This needs to be addressed immediately. This has been an ongoing issue for years so I listed the first date I really noticed this being an issue-when we took a road trip just outside the Smoky Mountains. The steering wheel sticking is horrendous driving downhill with curvy roads.

I consistently have an issue with my steering wheel sticking in a turned position when making a full circle turn (for example: exiting a highway). The steering wheel will remain locked in this position, even with no hands on it, until jerked the opposite direction which seems to unlock it.

While driving I lost my steering and it was hard to turn as i approached traffic and attempting to turn on ramp, I had to fight steering to get off of road. I took it to a garage and technician diagnosed it and said it is a steering module mounted outside under vehicle.

While stopped in traffic, the car started shifting from Drive to Neutral and Parking, the lights of the shifting wheel started blinking, and it was not possible to turn off the engine. After ~20 minutes, it stopped doing that and I was able to turn it off. 10 minutes later I started the engine and I was able to drive home but the steering wheel was very hard to move and the Check Engine light and there was a message in the cluster to take the Power Steering Assist and the electronic stability control system to service, but while stopped in the driveway with the engine on, it did exactly the same and I wasn't able to power off the engine. I wasn't able to start the engine again after that, the lights of the shifting whell kept blinking. I took the car to an independent mechanic and he was...

While driving and going around a curve to the right, the steering 'locks up' and I need to tug on the steering wheel to bring it back to center. This does not happen every time, but it is becoming more frequent. It most recently happened on Friday, July 25, 2025 and then again today, July 28, 2025.

Steering issue. The steering wheel sticks in place,, specifically during right turns. The problem seems more prevalent when the wheel is consistently turned past the 1-o’clock position (for example, when entering a highway via a right hand cloverleaf). I’ve seen other NHTSA reports on this condition. Most participants have received unsatisfactory service/fixes. NHTSA, please address this dangerous problem with the manufacturer.

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. Additionally, there were several unknown warning lights illuminated, and the engine seized. The contact stated that after several attempts, the vehicle started. The vehicle was driven to the shoulder of the road and the failure reoccurred. The contact's husband started the vehicle, and the vehicle was driven to an independent mechanic; however, the failure was not duplicated. The contact stated that while attempting to leave the independent mechanic, the vehicle failed to start. The dealer where the vehicle was purchased, was made aware of the failure. The contact was advised to have the vehicle towed to the dealer and was provided a diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

Power steering module malfunctioned when taking kids to school. Auto repair shop confirmed.

clock spring in the steering column broke.

Front right stabilizer broke while driving down street and caused loss of control of vehicle. Vehicle spun to right and crashed into parked vehicle.

We experienced a failure of the entire steering rack assembly and tie rod ends and also the control module for the steering system. The repair cost was just under $5,000.00. I question why the entire rack and pinion steering system needed to be replaced. I ask what component failed on on the steering rack and what specifically fail on the steering control assembly. No logical answer was provided. I told the dealer I brought the Van in for a diagnosis of concerning steering corrections taking place even with the steering adaptive function turned off. I explained replacing everything involving the steering of the car should correct the issue but it did not feel like a diagnoses and more like a shotgun approach that I would be forced to pay for. I explained by wife drive this vehicle and she had a trip planned to travel across the Chesapeake Bay Bridge...

The vehicle is available for inspection. At an intersection the vehicle abruptly turned off, while the engine was running and in drive. Children were in the vehicle and I was very scared and in shock when it happened. My car just randomly turned off, while I was sitting in the middle of an intersection and the vehicle was in drive (obviously). I was able to turn it back on, but it was very dangerous and could have killed us if a car had come through the [XXX] intersection while we were stuck there. Safety of other drivers on the road at risk, my life and children’s lives were at risk. Could have caused death had our van been stuck in the middle of this busy intersection a few feet more forward. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Our 2017 Pacifica has been in for diagnostic review/repair several times. While traveling between speeds of 50-70 miles per hour after a period of anywhere between 35-90 minutes when making easy right corners the steering sticks in place between 11 & 1 positions. Has been noticed on shorter distances in hotter weather than and on longer trips farther into the drive. We recently had the electronic power steering computer replaced which did not fix the problem. Currently the dealership is advising that the rack and pinion need replacing but the warranty company will not pay as they are not able to replicate the error in the presence of the warranty company inspector. Since replacing the electronic power steering was unsuccessful in correcting the problem, the warranty company is requiring the dealership to provide proof of part failure before they pay. My son turned [XXX] on [XXX] and got his drivers...

Sticking steering in turns, shimmy/rattle in steering wheel when making hard slow speed turns. The steering wheel felt like it had slack in it when moving it back and forth while stationary with engine running. After driving on the highway the steering kept sticking to the right when rounding small curves. I had to physically pull the wheel back to straighten. This almost caused an accident a few times. There are some SERIOUS DEFECTS and safety issues with this make and model of car. Others have reported this problem on the Chrysler cares forum and found a defective steering rack and gear. I belive this is a broad problme with certain makes and models of the pacifica and extremly dangerous for a family car. I do not feel safe even driving this car on a highway anymore.

The steering of the vehicle has started intermittently grabbing when turning curves or changing lanes. Dealer kept it for 3 days and said they could not duplicate the issue. I experienced the issue several times on my way home and it is getting worse. I had new tires put on the vehicle and a wheel alignment done and still experiencing the issue. I have checked the internet and see that many others are having the same issue with the 2017 Chrysler Pacific but no one seems to have an answer. The vehicle was purchased new from a dealer program car and had about 3500 miles on it. The steering issue has just started recently, and the vehicle is out of factory warranty, but I do have Endurance extended warranty. The grabbing of the steering is getting worse and I am afraid it will lock up and cause an accident. Vehicle...

Steering "sticks" intermittently going around curves. It releases itself with a jerky action. I have been to the dealer for service. They could not simulate the problem of find any error codes. I am not alone with this issue. It poses a serious safety issue. It started it 2022 and has become progressively worse.

When driving at highway speeds while in a curve the steering will stick which causes u to possibly over correct and could cause an accident... and after doing some research this seems to be a very common complaint with these particular vehicles of the same year model and newer with no resolution ...

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start. The contact stated that on the second attempt to start the vehicle, the brake pedal was stuck on the floorboard and failed to return to its normal position. The contact stated that the vehicle could not be jumpstarted. An independent mechanic was contacted and advised the contact to depress the brake pedal harder to start the vehicle. The contact stated that a friend assisted in depressing the brake pedal harder, and the vehicle started; however, the windshield wipers engaged independently, Additionally, the steering wheel made an abnormal sound and became difficult to turn. The contact stated upon starting the vehicle on another occasion, the rotary gear shift dial lights failed to illuminate, and the message "Service Shifter" was displayed. The contact was able to drive to the residence. The vehicle was not diagnosed or...

Vehicle steering gear is binding internally (confirmed by local service department). The safety concern with this is when steering at highway speeds the steering wheel locks and requires excessive force to move, which has not yet but almost caused an accident. There are no signs of outside force influencing this issue (ex. front end damage front collision or wheel mis-alignment). I have read online in an owners forum of several other cases where this is happening and that they recommend filling out a report with NHTSA as to make you aware of this in case of it being a larger issue. Vehicle has not been repaired yet as the part required is around $2,800 plus labor on top of that. I'm not filling this out to complain, but rather to make you aware of a potential safety issue of this particular model vehicle. Thank you for your time.

My car has been stalling while I drive and also it said power steering unavailable. Both happened while I was driving which almost caused an accident. Sometimes it stalls while I’m at the stop light and press on the gas to go. It says to shift to park and turn ignition on. It’s been happening for over a year for the stalling and for the power steering unavailable only 2x.

The vehicle was diagnosed with a short in the electrical steering cable. It started off with just a minor glitch when steering which caused the car to simply caused the car to shift into neutral but was quickly resolved by shifting the gear into park and then into drive. This resulted in a really major glitching in system while steering to where the car was shifted into neutral in the middle of driving and will not turn off the van or allow you to shift the vehicle into park. It also caused the windshield wipers to stay on without the ability to turn them off as well. This is an extremely dangerous issue for a commonly used family vehicle especially one travels the highway everyday. I’m just grateful we’re in our neighborhood going at a low speed with little to no cars traveling. On the highway this could have caused...

The vehicle first malfunctioned 09/2022. All the signals on the dashboard came on including the wipers. Then the vehicle wouldn’t accelerate and stopped while driving in the middle of the road. I got it towed to a Chrysler dealership and they had it for 4 four months and couldn’t maintain power within the van. After 4 fours I received the van back and it was driving good. Recently, while out of town on 12/16/2023 the van began to run hot for the first time and I parked it. The next day it wouldn’t start and I got it towed to a nearby shop on 12/18/23 and I was told it was my starter. I replaced the starter and the shop said it was something with my engine due to white smoke coming out the exhaust pipes. I got it towed again to a nearby Chrysler dealership on 12/19/23 and they...

while driving down the highway the steering wheel locked up while making a slight turn on the highway.

1. When making turns to the right, the steering wheel sticks and requires a strong tug to the left to free it. Has happened on at least five separate occasions. Also sometimes just sticks slightly. 2. Caused car to swerve into next lane. Fortunately there was no other vehicle there at the time. 3. Have taken to dealer 3 times, but they are unable to replicate issue. 4. Has not been inspected. 5. No warning lights or symptoms.

When driving, car completely shuts down. Usually happens when we are slowing down or stopping, but has also happened when accelerating. No lights come on and never happens when we take it to a mechanic. Happened 10x today alone but 5x over last seven days. We thought it was an issue with the auxiliary battery, but continues to happen. 130k on 2017 Pacifica

The steering wheel is sticking when making turns at multiple speeds. We have had this issue for as long as we have owned the vehicle.

STEERING ISSUE. Steering wheel sticks, does not return to center position without pulling on the steering wheel. When taken to dealership several times, the following response occurs. "Can Not Duplicate issue, Therefore Problem Does Not Exist!" Someone is going to be injured or killed, if this REAL PROBLEM IS NOT ADDRESSED!! This is not an isolated incident, hundred + + complaints, Exist. . . . .

Battery light comes on, power steering goes out, start/stop function switches in and out of accessory mode, then total power drain and vehicle will not turn over or maintain a charge. vehicle is available for inspection. safety was compromised by lack of control of steering and vehicle shutdown in a roadway. issue has not been reproduced by independent services or dealer or other representatives. battery light appeared, etcs light came on, voltage meter drained very quickly until total loss of power.

The rear subframe holding the rear axles suddenly broke in half while driving 30 miles an hour down a residential street. Luckily, I was able to control the vehicle to get it to a shop where it was replaced. The vehicle had never been in a wreck.

When driving the for a while the steering is getting bound up it sticks slightly and you have to pull harder to correct it doesn't want to let me steer it back to straight, it sticks unexpectedly while your trying to steer back to straight

As many others have reported, the power steering is "sticking" and requires effort to come back to center. The dealer claims they "cannot replicate the problem." I am left to wonder if the problem from the 2019 recall is coming back to haunt us.

Steering sticks consistently when going around curves, usually around the 10 and 2 areas. Vehicle steering has to be manually forced back to midline. Occurs more frequently the longer the drive and usually at speeds only over 30mph.

the steering wheel on the vehicle sticks periodically when you are executing a slow turn or adjustment of the vehicle. This is particularly the case on the highway, when you are engaged in a slow turn of the steering wheel when changing lanes or when adjusting your position within a lane. The wheel will stick and then jump into the position that you wish the wheel to be in. This particularly happens in the 11 to 1 position of a turn or adjustment. This is not particularly noticeable in lower speed driving or around town. This issue has been ongoing over a year. We have had it in 4 times and no one can find anything. Upon researching online there have several complaints of this exact issue. See other complaints here. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)