2017 CHRYSLER PACIFICA Structurebodydoor Problems

The contact owns a 2017 Chrysler Pacifica. The contact stated that while children were exiting the passenger’s side of the vehicle, the passenger’s side sliding door came off track. The sliding door collapsed and was hanging. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 130,000.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while depressing the accelerator pedal, the vehicle would not immediately accelerate, and the transmission experienced hard shifting. The check engine warning light remained illuminated. The contact stated that later while driving at an undisclosed speed, the engine misfired. The vehicle was diagnosed, and it was determined that the transmission was faulty and engine coolant was present inside cylinders number 1,3 and 5. The vehicle was not yet repaired. Additionally, the driver’s and passenger’s side sliding doors malfunctioned and erroneously opened after being closed. The doors were reprogrammed, and the vehicle was repaired. The contact stated that after a cold start the brake pedal extended to the floor. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 40,000.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE PLASTIC COVERING ON THE DOOR LATCH WAS TOO THICK. AS A RESULT, THE LATCH WOULD TIGHTEN WHEN AN OBJECT TOUCHED THE LOCK, EVEN AS THE DOOR WAS LOCKED. THE CONTACT STATED THAT A CHILD'S FINGER WAS CRUSHED WHEN THE CHILD TOUCHED THE PLASTIC WHILE THE DOOR WAS LOCKED. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS RECEIVED. THERE WAS NO WARNING PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE ISLAND CHRYSLER DODGE JEEP RAM DEALER (1239 HYLAN BLVD, STATEN ISLAND, NY 10305, 718-408-8968) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, WHEN THE CONTACT PLACED A STRAW ON THE PLASTIC COVERING WHILE THE DOOR WAS LOCKED, THE PLASTIC CRUSHED THE STRAW. THE DEALER KEPT THE VEHICLE FOR FURTHER INVESTIGATION. THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE...

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR OPERATED INDEPENDENTLY. DOAN DODGE CHRYSLER JEEP RAM FIAT (4477 RIDGE RD W, ROCHESTER, NY) WAS CONTACTED AND CONFIRMED THE FAILURE ON THE VEHICLE; HOWEVER, NO REMEDY WAS OFFERED BECAUSE THE DEALER NEEDED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE PASSENGER WAS ENTERING THROUGH THE PASSENGER SIDE SLIDING DOOR, THE DRIVER STARTED THE ENGINE AND THE SLIDING DOOR IMMEDIATELY REVERSED TO CLOSE, TRAPPING THE PASSENGER'S LEG AGAINST THE DOOR PANEL. THE DOOR WOULD NOT REVERSE DIRECTION AFTER MAKING CONTACT WITH THE PASSENGER'S LEG. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,598. UPDATED 10/25/17*LJ *JS