2017 CHEVROLET SILVERADO 2500 — Problems, Recalls & Safety Data
N/A
Safety Rating
69
Owner Complaints
5
Recalls
17
Service Bulletins
0
Investigations
Overview of the 2017 CHEVROLET SILVERADO 2500
The 2017 CHEVROLET SILVERADO 2500 has received a total of 69 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 7 recall campaigns affecting this vehicle, covering issues with FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY, EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER, SEAT BELTS:FRONT:RETRACTOR. 17 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Electrical System (15 complaints), Engine (12 complaints), and Power Train (9 complaints).
Recalls for the 2017 CHEVROLET SILVERADO 2500
NHTSA has recorded 7 recalls for the 2017 CHEVROLET SILVERADO 2500, potentially affecting up to 11,637,060 vehicles.
Recall 23V047000 — FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
| 22,132 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.
Consequence: An engine stall increases the risk of a crash.
Remedy: Dealers will inspect the fuel tank and fuel pump module, replacing them as necessary. Dealers will also add a vent hose to the rear tank assembly. Repairs will be performed free of charge. An interim owner notification letter informing owners...
View full details →Recall 21V496000 — EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
| 338,020 vehicles affected
Defect: General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or in the terminals that connect the heater cable to the block heater.
Consequence: An electrical short-circuit can increase the risk of a fire.
Remedy: Dealers will replace engine block heaters and heater cords. Vehicles that have this feature disabled as a remedy to the safety condition will be contacted and offered replacement block heaters and heater cords under a separate customer satisfaction program, free...
View full details →Recall 17V567000 — SEAT BELTS:FRONT:RETRACTOR
| 38,048 vehicles affected
Defect: General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 209, "Seat Belt Assemblies."
Consequence: The seat belt retractors may not perform as intended during a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will replace both front seat belt retractor assemblies, free of charge. The recall began March 24, 2021. Owners may contact GMC customer service at 1-888-988-7267 or Chevrolet customer service at 1-800-222-1020. GM's numbers for...
View full details →Recall 19V328000 — ENGINE
| 318,374 vehicles affected
Defect: General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heater cord or the terminals that connect the heater cord to the block heater may...
Consequence: A short-circuit may damage the engine components and increase the risk of fire.
Remedy: GM will contact owners, dealers will replace the engine block heater, free of charge. Additionally, in Chevrolet Silverado 2500 and 3500 vehicles, dealers will install a new rerouted heater cord. The recall began December 11, 2019. Owners may contact GM...
View full details →Recall 16V651000 — SEAT BELTS:PRETENSIONER
| 3,640,162 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV...
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016....
View full details →Recall 16V651000 — AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
| 3,640,162 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV...
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016....
View full details →Recall 16V651000 — AIR BAGS:FRONTAL
| 3,640,162 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV...
Consequence: A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
Remedy: GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016....
View full details →Owner Complaints for the 2017 CHEVROLET SILVERADO 2500
69 complaints have been filed with NHTSA for the 2017 CHEVROLET SILVERADO 2500. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 15 | 0 | 3 | 0 | 0 |
| Engine | 12 | 0 | 2 | 0 | 0 |
| Power Train | 9 | 0 | 0 | 0 | 0 |
| Service Brakes | 5 | 1 | 0 | 0 | 0 |
| Air Bags | 4 | 1 | 0 | 1 | 0 |
| Steering | 4 | 0 | 0 | 0 | 0 |
| Structurebody | 4 | 0 | 1 | 0 | 0 |
| Equipment | 3 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 3 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 3 | 0 | 1 | 0 | 0 |
| Wheels | 2 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 1 | 0 | 0 |
Most Recent Complaints
The contact owns a 2017 Chevrolet Silverado 2500. The contact stated that while driving approximately 15 MPH, the steering wheel became loose. The contact stated that there was an abnormal amount of slack in the steering wheel. The steering wheel failed to operate as intended. There were no warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed and it was determined that the steering bushing needed to be replaced. The vehicle was repaired under the warranty, but the failure recurred three years later. The manufacturer was contacted and a complaint was filed. The failure mileage was approximately 105,000.
Driving down the road under 40mph and headliner airbags deployed without an accident. The dash and steering wheel bags DID NOT deploy however the headliner bags deployed for no reason.
Vehicle will crank but will not start. Throws code u0109. Fuel pump control module is on backorder with no estimated time frame. I am not the only person this is happening to with a truck that we are making payments on and will not run.
Engine shut off while driving on the freeway (70mph), lost steering and braking capacity. lucky to make it to shoulder, The failure is the Fuel pump control module, second time(first failure at 48k miles, second at 98k miles) this has failed (part # 13558813). once this fails part is impossible to find. repair technicians at dealer says this is a very common failure. To my knowledge part has not been inspected. Dealer is not an option for repair due to the length of time they will keep vehicle (in key west was going to ve 3 months before they could look at it,) this failure the local dealer in Athens Ga, did not have a diesel mechanic to repair (not sure why this needed a diesel mechanic), Warning lights/message is : Reduced engine power....but did not say why reduced, engine just slowed and shut down in very heavy traffic.
Power steering has failed. Truck drives stiff without power steering.
Safety Rating for the 2017 CHEVROLET SILVERADO 2500
NHTSA has not yet tested the 2017 CHEVROLET SILVERADO 2500 in its New Car Assessment Program.
Technical Service Bulletins for the 2017 CHEVROLET SILVERADO 2500
General Motors, LLC has issued 17 technical service bulletins (TSBs) for the 2017 CHEVROLET SILVERADO 2500. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
23-NA-027 — ELECTRICAL SYSTEM
This technical bulletin provides a procedure to test and replace the high pressure fuel injector electrical connectors if found the cause of the MIL.
PIT4261G — VISIBILITY
This Preliminary Information communication provides information to the technician about vehicles with tire sidewall irregularities. This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.
21NA097 — EQUIPMENT:APPLIANCE:ELECTRIC WATER HEATER
This technical bulletin provides a procedure to install a pice of foam between the heater core pipes to correct the customers concern.
18NA135 — EQUIPMENT
This technical bulletin provides repair information to correct a customer concern of water leaking into bed area on trucks equipped with High Desert package.
19NA187 — EQUIPMENT
This bulletin provides additional information on how to graph a cylinder misfire and a possible diagnostic cause.
17NA374 — EQUIPMENT ADAPTIVE/MOBILITY
This informational bulletin advises the technician of how the Soot information has changed from grams to percentage.
17NA374 — EQUIPMENT
This informational bulletin advises the technician of how the Soot information has changed from grams to percentage.
N192264210-02 — ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Customer Satisfaction Program - Certain vehicles equipped with the 6.6l Duramaxdiesel engine (RPO L5P) and optional engine-block heater cord, may have a condition in which the block heater cable function was disabled. Dealers will replace the engine block heater and cord.
PIT4506E — TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
This Preliminary Information communication provides information to the technician that some owners of Heavy Duty Trucks and Utilities may ask if they can lower their tire pressures. Tire pressures being set to the "Tire and Loading Label" will ensure the safe handling and ride characteristics of the truck and should...
N192209920 — FORWARD COLLISION AVOIDANCE
Certain vehicles, may have incorrect language in the Forward Auto Braking (FAB) section of the owner manual which states, ?If the vehicle has Forward Collision Alert (FCA), it also has FAB which includes Intelligent Brake Assist (IBA)?. This statement is correct for light duty trucks but the heavy duty models...
Showing 10 of 17 technical service bulletins.
NHTSA Investigations for the 2017 CHEVROLET SILVERADO 2500
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CHEVROLET SILVERADO 2500
- 2012 CHEVROLET SILVERADO 2500 — 68 complaints
- 2013 CHEVROLET SILVERADO 2500 — 71 complaints
- 2014 CHEVROLET SILVERADO 2500 — 52 complaints
- 2015 CHEVROLET SILVERADO 2500 — 242 complaints
- 2016 CHEVROLET SILVERADO 2500 — 155 complaints
- 2017 CHEVROLET SILVERADO 2500 (current)
- 2018 CHEVROLET SILVERADO 2500 — 65 complaints
- 2019 CHEVROLET SILVERADO 2500 — 92 complaints
- 2020 CHEVROLET SILVERADO 2500 — 126 complaints
- 2021 CHEVROLET SILVERADO 2500 — 97 complaints
- 2022 CHEVROLET SILVERADO 2500 — 103 complaints
Other CHEVROLET Models
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- CHEVROLET SILVERADO 1500 — 22,175 total complaints
- CHEVROLET IMPALA — 15,197 total complaints
- CHEVROLET TAHOE — 12,511 total complaints
- CHEVROLET EQUINOX — 12,135 total complaints
- CHEVROLET BLAZER — 11,032 total complaints
- CHEVROLET SILVERADO — 10,928 total complaints
- CHEVROLET SUBURBAN — 10,375 total complaints