2014 CHEVROLET IMPALA — Problems, Recalls & Safety Data
5/5
Safety Rating
1,016
Owner Complaints
12
Recalls
220
Service Bulletins
2
Investigations
Overview of the 2014 CHEVROLET IMPALA
The 2014 CHEVROLET IMPALA has received a total of 1,016 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 13 recall campaigns affecting this vehicle, covering issues with AIR BAGS, PARKING BRAKE. 220 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Electrical System (216 complaints), Steering (136 complaints), and Electronic Stability Control Esc (104 complaints).
Recalls for the 2014 CHEVROLET IMPALA
NHTSA has recorded 13 recalls for the 2014 CHEVROLET IMPALA, potentially affecting up to 3,555,694 vehicles.
Recall 15V465000 — AIR BAGS
| 5,493 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured April 15, 2013, to June 19, 2015, equipped with front vented-heated passenger seats. Accordingly, the Automatic Occupant Sensing (AOS) system may fail to suppress the front passenger air bag if a child seat is in the front passenger seat. These vehicles fail to comply with the...
Consequence: If the front passenger air bag deploys with a child seat in the front passenger seat, it increases the risk of injury to the child.
Remedy: GM will notify owners, and dealers will correct the calibration-learning error by preconditioning the empty seat, and also resetting the ECU to a seat zero-value, free of charge. The recall began on August 25, 2015. Owners may contact Chevrolet customer...
View full details →Recall 15V202000 — PARKING BRAKE
| 126 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured March 22, 2013, to May 22, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS)...
Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy: GM has notified owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began on May 6, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall...
View full details →Recall 15V085000 — PARKING BRAKE
| 3,660 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 15, 2012, to May 30, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Systems (FMVSS)...
Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy: GM will notify owners, and dealers will reprogram the electronic parking brake control module with new software, free of charge. The recall began March 5, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 (Chevrolet). GM's number for this recall...
View full details →Recall 14V614000 — ELECTRICAL SYSTEM
| 106,307 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number...
View full details →Recall 14V541000 — PARKING BRAKE
| 205,309 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for...
View full details →Recall 14V518000 — AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
| 5 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."
Consequence: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.
Remedy: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at...
View full details →Recall 14V489000 — STRUCTURE
| 14,940 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014-2015 Chevrolet Impala vehicles manufactured May 7, 2014, to July 28, 2014. In the event of an accident, the center storage console may not stay latched. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 201, "Occupant Protection In Interior Impact."
Consequence: The storage compartment door may not remain closed in the event of a crash, increasing the risk of occupant injury.
Remedy: Parts to remedy this condition are not currently available. GM will send owners an interim notification in early October 2014, and will send a second letter when parts are available. At that time dealers will inspect, and if necessary, replace...
View full details →Recall 14V355000 — ELECTRICAL SYSTEM:IGNITION
| 3,141,731 vehicles affected
Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac...
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners...
View full details →Recall 14V450000 — STEERING:ELECTRIC POWER ASSIST SYSTEM
| 57,242 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014 Chevrolet Impala vehicles manufactured November 5, 2012, to December 20, 2013. Due to a poor electrical ground connection to the Power Steering Control Module (PSCM), the affected vehicles may have a loss of power steering assist during start up or while driving.
Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will clean paint from behind the ground stud nut and update the PSCM software, free of charge. Owners may contact Chevrolet customer service at 1-800-222-1020. The recall began on August 21, 2014. GM's number...
View full details →Recall 14V409000 — STEERING
| 106 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.
Consequence: If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.
Remedy: GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's...
View full details →Recall 14V092000 — POWER TRAIN:AUTOMATIC TRANSMISSION
| 355 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, LaCrosse, Verano, and Enclave, and Chevrolet Impala, Malibu, Cruze, and Traverse, and GMC Acadia vehicles equipped with automatic transmissions. In the affected vehicles, the transmission shift cable adjuster may disengage from the transmission shift lever. As such, these vehicles do not conform to Federal Motor Vehicle Safety Standard...
Consequence: If a vehicle's shift cable disengages from the transmission shift lever, a driver may be unable to shift gear positions and the indicated shift position may not represent the gear position the vehicle is in. Should a disengagement occur while the vehicle is being driven, when the driver goes to stop and park the vehicle, the driver may be able to shift the lever to the "PARK" position, but the vehicle transmission may not be in the "PARK" gear position. If the vehicle is not in the "PARK" position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: General Motors will notify owners, and dealers will inspect and replace any affected transmission shift cable adjusters, free of charge. The recall began on April 10, 2014. Chevrolet owners may contact General Motors at 1-800-222-1020, Buick owners at 1-800-521-7300, and...
View full details →Recall 13V220000 — EXTERIOR LIGHTING:BRAKE LIGHTS
| 10,210 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency...
Consequence: If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.
View full details →Recall 13V220000 — ELECTRICAL SYSTEM
| 10,210 vehicles affected
Defect: General Motors LLC (GM) is recalling certain model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; model year 2014 Chevrolet Impala; and 2013 Chevrolet Sonic vehicles. Originally, in May 2013, GM recalled 1,627 model year 2013 Cadillac ATS and model year 2013 Cadillac XTS; and model year 2014 Chevrolet Impala vehicles. In October 2013, GM informed the agency...
Consequence: If the brake lamps flash when the vehicle is not slowing, a following driver may not adjust vehicle speed when the vehicle is in fact braking, and the brake lamps are illuminating as intended, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will reprogram the body control module. The recall began on June 13, 2013. Owner's may contact Chevrolet at 1-800-630-2438 or Cadillac at 1-866-982-2339. GM's recall number is 13158.
View full details →Owner Complaints for the 2014 CHEVROLET IMPALA
1,016 complaints have been filed with NHTSA for the 2014 CHEVROLET IMPALA. Below is a breakdown by vehicle component.
Most Recent Complaints
Car can’t read transmission gears the stabilitrak service is on
The contact owned a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light was intermittently illuminated. Additionally, the brake pads were partially dragging against the rotors while driving. The contact referenced NHTSA Campaign Numbers: 15V085000 (PARKING BRAKE) and 15V465000 (AIR BAGS); as a possible cause for the failures; however, the VIN was not included in the recalls. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,547.
The contact owned a 2014 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the air bag warning light was intermittently illuminated. Additionally, the brake pads were partially dragging against the rotors while driving. The contact referenced NHTSA Campaign Numbers: 15V085000 (PARKING BRAKE) and 15V465000 (AIR BAGS); as a possible cause for the failures; however, the VIN was not included in the recalls. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,547.
The contact owns a 2014 Chevrolet Impala. The contact stated that after closing the rear passenger’s side door, the rear glass panel shattered unexpectedly. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
The contact owns a 2014 Chevrolet Impala. The contact stated that water was entering the rear tail lamps, causing the amplifier and radio to fail to operate. The contact was concerned that the failure could cause an electrical fire. The vehicle was taken to an independent mechanic, who determined that the tail lamp gasket needed to be sealed. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 14047 (Tail Lamp Gasket Seal); however, the vehicle was not covered under the TSB. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.
Safety Rating for the 2014 CHEVROLET IMPALA
The 2014 CHEVROLET IMPALA received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2014 CHEVROLET IMPALA
General Motors, LLC has issued 220 technical service bulletins (TSBs) for the 2014 CHEVROLET IMPALA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
21-NA-043 — ENGINE
This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
21NA274 — ELECTRICAL SYSTEM
This service bulletin provides a repair procedure to replace the oil control valve (OCV) to correct customers driveability concerns of Chuggle, Surge, Misfire and a Malfunction Indicator Lamp (MIL) Illuminated.
PIP5527L — ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
This Preliminary information communicates diagnostic assistance and repairs for specific driveability concerns that can be caused by the intake rocker arm oil control solenoid.
N192289160 — ENGINE AND ENGINE COOLING:ENGINE
Special Coverage - In certain 2014 model year Chevrolet Impala and Malibu vehicles equipped with a 2.5L engine, the rocker arm oil control valve, (OCV), may malfunction. If this occurs, the valve may fail to correctly control oil gallery pressure into the engine?s rocker arm system or leak small amounts...
N192289160 — EQUIPMENT
Special Coverage - In certain 2014 model year Chevrolet Impala and Malibu vehicles equipped with a 2.5L engine, the rocker arm oil control valve, (OCV), may malfunction. If this occurs, the valve may fail to correctly control oil gallery pressure into the engine?s rocker arm system or leak small amounts...
PIP5527H — ENGINE
This Preliminary information communicates diagnostic assistance and repairs for specific driveability concerns that can be caused by the intake rocker arm oil control solenoid.
PIP5527G — EQUIPMENT ADAPTIVE/MOBILITY
This Preliminary information communicates diagnostic assistance and repairs for specific driveability concerns that can be caused by the intake rocker arm oil control solenoid.
17NA321 — ENGINE
This technical bulletin provides a procedure to replace the catalytic converters due to cracks that may cause a noise or exhaust smell within the cabin.
PIC5894A — ELECTRICAL SYSTEM:WIRING
This Preliminary Information communication provides information to the technician about vehicles that have multiple Instrument Panel Cluster warning indicators on and/or warning messages being displayed on the Driver Information Center. Technician may find Diagnostic Trouble Codes U0073, U0077, U0078, U0121, U0126, U0151, U0155, U0164, U0186, U0415, U0422, and U0428. Technician...
PIC5894A — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
This Preliminary Information communication provides information to the technician about vehicles that have multiple Instrument Panel Cluster warning indicators on and/or warning messages being displayed on the Driver Information Center. Technician may find Diagnostic Trouble Codes U0073, U0077, U0078, U0121, U0126, U0151, U0155, U0164, U0186, U0415, U0422, and U0428. Technician...
Showing 10 of 220 technical service bulletins.
NHTSA Investigations for the 2014 CHEVROLET IMPALA
NHTSA has opened 2 investigations into potential safety defects in the 2014 CHEVROLET IMPALA.
Investigation AQ17002 — STEERING:ELECTRIC POWER ASSIST SYSTEM Closed
Opened:
BiCal Chevrolet/Loss of Power Steering
Other Model Years of the CHEVROLET IMPALA
- 2009 CHEVROLET IMPALA — 1,365 complaints
- 2010 CHEVROLET IMPALA — 737 complaints
- 2011 CHEVROLET IMPALA — 844 complaints
- 2012 CHEVROLET IMPALA — 421 complaints
- 2013 CHEVROLET IMPALA — 466 complaints
- 2014 CHEVROLET IMPALA (current)
- 2015 CHEVROLET IMPALA — 429 complaints
- 2016 CHEVROLET IMPALA — 176 complaints
- 2017 CHEVROLET IMPALA — 134 complaints
- 2018 CHEVROLET IMPALA — 86 complaints
- 2019 CHEVROLET IMPALA — 39 complaints
Other CHEVROLET Models
- CHEVROLET MALIBU — 28,991 total complaints
- CHEVROLET SILVERADO 1500 — 22,175 total complaints
- CHEVROLET TAHOE — 12,511 total complaints
- CHEVROLET EQUINOX — 12,135 total complaints
- CHEVROLET BLAZER — 11,032 total complaints
- CHEVROLET SILVERADO — 10,928 total complaints
- CHEVROLET SUBURBAN — 10,375 total complaints
- CHEVROLET COBALT — 10,106 total complaints